List of Huggy Omnichannel Customers
Huggy
Rua Juracy Magalhães, 853,,
Feira de Santana, 44075-525,
Brazil
Feira de Santana, 44075-525,
Brazil
55 11 4040-2691
Professional Services
100
$10M
Since 2010, our global team of researchers has been studying Huggy Omnichannel customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Huggy Omnichannel for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Huggy Omnichannel for Customer Support include: Grupo DPSP, a Brazil based Retail organisation with 26000 employees and revenues of $3.00 billion, Drogarias Pacheco SA, a Brazil based Retail organisation with 12000 employees and revenues of $900.0 million, Tok&Stok, a Brazil based Retail organisation with 3350 employees and revenues of $527.0 million, D Avo Supermercados, a Brazil based Retail organisation with 1900 employees and revenues of $500.0 million, Associacao Princesa Isabel De Educacao, a Brazil based Education organisation with 600 employees and revenues of $180.0 million and many others.
Contact us if you need a completed and verified list of companies using Huggy Omnichannel, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Huggy Omnichannel customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Academia Wave Ltda | Professional Services | 200 | $60M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2019 | n/a |
In 2019, Academia Wave Ltda implemented Huggy Omnichannel to centralize customer-facing conversations on its public website, adopting the solution as part of its Customer Support tooling. The deployment focuses on embedding a web chat widget and routing incoming digital inquiries into a consolidated agent workspace, supporting real-time conversational engagement and asynchronous ticket handling for service staff.
Huggy Omnichannel was configured to provide omnichannel routing, a unified inbox for conversation history, ticket creation and status tracking, canned responses and basic SLA monitoring consistent with Customer Support platform capabilities. The implementation emphasized agent workspace configuration, queue management and role based access to align support tasks with operational priorities.
The technical footprint is web centric, with Huggy Omnichannel delivered as a cloud hosted SaaS instance and embedded directly on the company website to capture web chat traffic and web form submissions. Operational coverage centers on customer service and digital engagement functions, with the system orchestrating inbound web channel traffic into internal support workflows and centralized work queues.
Governance and rollout centered on process standardization and operational controls, including defined agent roles, queue assignment rules and escalation workflows to ensure consistent handling across support staff. Ongoing configuration governance preserves conversation routing rules and workspace templates, supporting predictable Customer Support operations through the Huggy Omnichannel implementation.
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Added Computer & Telephony Comercio E Servicos | Professional Services | 75 | $10M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2021 | n/a |
In 2021, Added Computer & Telephony Comercio E Servicos implemented Huggy Omnichannel as its Customer Support application on the corporate website. The Huggy Omnichannel deployment is hosted through the website at https://www.added.com.br/ and is positioned to centralize web-based customer engagement for the professional services firm in Brazil.
Configuration work for Huggy Omnichannel focused on embedding a web chat widget, enabling omnichannel messaging and a unified agent inbox, and applying routing rules, canned responses and reporting capabilities that are common in Customer Support implementations. Operational coverage is centered on the customer service function and support agents handling website inquiries, with governance oriented around inbox management, standardized response workflows and monitoring via the platform's reporting features.
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Agência Aerotur | Leisure and Hospitality | 30 | $3M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2020 | n/a |
In 2020, Agência Aerotur implemented Huggy Omnichannel on its website as its Customer Support platform for web-based customer engagement. The deployment positioned Huggy Omnichannel to centralize incoming customer inquiries via an embedded website interface and to serve as the primary customer service application for the leisure and hospitality operator.
Huggy Omnichannel is used by Agência Aerotur's customer service team to manage unified message intake, conversational workflows, and standard support routing, leveraging typical omnichannel capabilities such as a unified inbox, automated response templates, and configurable routing rules. The implementation follows a cloud hosted SaaS model and is scoped to the customer support function on the corporate website, with governance focused on agent assignment, response workflow standardization, and templated replies for frequent reservation and guest questions. Integration points documented are limited to the website embedding stated in source material, no external system integrations are recorded, and operational coverage centers on web based customer interactions handled by the service team.
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Associacao Princesa Isabel De Educacao | Education | 600 | $180M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2021 | n/a |
In 2021 Associacao Princesa Isabel De Educacao deployed Huggy Omnichannel for Customer Support on its public website to centralize incoming student and parent inquiries. The implementation embedded the Huggy Omnichannel web chat widget and configured an omnichannel routing layer to capture messages from the site and present them in a unified agent workspace, aligning the application, the company, and the Customer Support function.
Configuration centered on standard Customer Support capabilities, including a unified inbox for agents, ticketing workflows for case tracking, canned responses and template messages, and basic automation rules and chatbot flows to triage requests. Huggy Omnichannel was configured to surface contextual conversation history to support common education service workflows such as admissions inquiries, student services requests, and administrative support tasks.
Operational coverage was focused on front-office support functions that interact with the website, governed by the institution digital channels team and the internal support organization. Deployment used a web-embedded implementation pattern typical for Customer Support platforms, with centralized configuration and role based access for agents and managers, and a phased approach to roll out chat and automation features across support teams.
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Bizcapital Brazil | Banking and Financial Services | 30 | $3M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2019 | n/a |
In 2019, Bizcapital Brazil deployed Huggy Omnichannel to centralize Customer Support workflows on its corporate website. The implementation positioned Huggy Omnichannel as the primary web interaction layer for inbound customer inquiries, consolidating digital conversations and service intake for the firms support function.
The deployment of Huggy Omnichannel included configuration of a website embedded chat widget, a unified inbox for agents, and ticketing and routing rules to sequence incident handling. Configuration work emphasized automated message templates, workflow automation for common request types, and dashboard reporting to provide visibility into open conversations and queue status.
Integration scope was explicit to the corporate website, with Huggy Omnichannel instrumented as the front end for customer engagement, and operational scope focused on the firms customer support department. Governance centered on workflow rules and escalation paths within Huggy Omnichannel, aligning agent handling procedures with the applications routing and ticket management capabilities. Huggy Omnichannel serves as Bizcapital Brazil Customer Support infrastructure to manage digital customer interactions and case processing.
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Transportation | 600 | $25M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2021 | n/a |
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Manufacturing | 400 | $70M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2022 | n/a |
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Retail | 1900 | $500M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2021 | n/a |
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Life Sciences | 59 | $4M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2020 | n/a |
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Communications | 500 | $50M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2020 | n/a |
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Buyer Intent: Companies Evaluating Huggy Omnichannel
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Huggy Omnichannel Coverage
Huggy Omnichannel is a Customer Support solution from Huggy.
Companies worldwide use Huggy Omnichannel, from small firms to large enterprises across 21+ industries.
Organizations such as Grupo DPSP, Drogarias Pacheco SA, Tok&Stok, D Avo Supermercados and Associacao Princesa Isabel De Educacao are recorded users of
Huggy Omnichannel for Customer Support.
Companies using Huggy Omnichannel are most concentrated in Retail and Education, with adoption spanning over 21 industries.
Companies using Huggy Omnichannel are most concentrated in Brazil, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Huggy Omnichannel across Americas, EMEA, and APAC.
Companies using Huggy Omnichannel range from small businesses with 0-100 employees - 39.29%, to mid-sized firms with 101-1,000 employees - 46.43%, large organizations with 1,001-10,000 employees - 7.14%, and global enterprises with 10,000+ employees - 7.14%.
Customers of Huggy Omnichannel include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Huggy Omnichannel customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.