Agerkilde Technographics
Agerkilde Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Agerkilde and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 125 Agerkilde employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Agerkilde has purchased the following applications: Microsoft 365 for Collaboration in 2020, Atlassian Jira Service Desk for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Agerkilde is running and its propensity to invest more and deepen its relationship with Microsoft , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Agerkilde revenues, which have grown to $14.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Agerkilde intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Agerkilde Tech Stack and Enterprise Applications
Agerkilde Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020 Agerkilde deployed Microsoft 365 as its Collaboration platform. The professional services firm with 125 employees publicly references Microsoft 365 on their website, indicating tenant use for both employee productivity and outward-facing content integration.
The implementation centered on core Microsoft 365 collaboration services, including Exchange Online for corporate email, Microsoft Teams for real time meetings and chat, SharePoint and OneDrive for document collaboration, and Microsoft 365 apps for endpoint productivity. The technical footprint aligns with a single Microsoft 365 tenant architecture, including Azure Active Directory for identity and access management, and site level SharePoint structures for shared content and intranet capabilities.
Operational scope covered firmwide business functions typical of a professional services firm, including client-facing teams, finance and administrative staff, and project delivery groups. The presence of Microsoft 365 artifacts on the public website suggests the tenant is also used to surface approved content and contact workflows, while internal collaboration and file sync were handled through Teams and OneDrive.
Governance was structured around tenant administration and identity controls, with information governance and access policies applied through Microsoft 365 and Azure AD role assignments. Configuration emphasis was on secure collaboration, centralized user provisioning, and document management workflows consistent with the Collaboration category.
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Agerkilde ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2020 | 2020 |
In 2020, Agerkilde implemented Atlassian Jira Service Desk for IT Service Management. Atlassian Jira Service Desk is embedded on the Agerkilde website to provide a customer facing service portal and intake channel for external clients and internal requests.
The implementation configured core IT Service Management capabilities including a branded service portal, request types and queues, SLA tracking, and automation rules for ticket routing and status updates. Atlassian Jira Service Desk was set up to support structured incident and service request workflows, with configurable fields and templates to reflect professional services intake and triage processes.
Operational coverage includes the customer support and internal IT functions at Agerkilde, serving the Denmark based professional services organization with approximately 125 employees. The deployment focuses on web based submission and centralized ticket handling, consolidating client requests and internal tickets into Jira Service Desk queues for case management and assignment.
Governance emphasizes formalizing the service request lifecycle, establishing request routing and escalation paths, and capturing resolution notes for knowledge reuse and auditability. Configuration and workflow rules were used to enforce SLA targets and to standardize handoffs between support tiers and service delivery teams.
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IT Decision Makers and Key Stakeholders at Agerkilde
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Apps Being Evaluated by Agerkilde Executives
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