AgileThought, Inc.
222 West Las Colinas Boulevard,
Irving, 75039, TX,
United States
Irving, 75039, TX,
United States
1 404-639-6500
Professional Services
AgileThought, Inc. Technographics
AgileThought, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AgileThought, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2670 AgileThought, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AgileThought, Inc. has purchased the following applications: Hubspot Live Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2015, DocuSign eSignature for Digital Signing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AgileThought, Inc. is running and its propensity to invest more and deepen its relationship with HubSpot , Microsoft , Docusign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AgileThought, Inc. revenues, which have grown to $159.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AgileThought, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AgileThought, Inc. Tech Stack and Enterprise Applications
AgileThought, Inc. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, AgileThought, Inc. implemented Hubspot Live Chat on its public website. Hubspot Live Chat is categorized under Chatbots and Conversational AI and is used to capture website visitor interactions and route conversations to marketing, sales, and service teams.
The deployment is a web embedded chat widget delivering real time text engagement, visitor context capture, and persistent chat transcripts. Configurations include chat routing rules, canned responses and contact capture to feed downstream CRM and ticketing workflows, supporting sales qualification and service triage across AgileThought’s client engagement functions. This positions AgileThought, Inc., Hubspot Live Chat, Chatbots and Conversational AI as a core website customer engagement and lead capture capability governed through conversational routing policies and response templates.
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AgileThought, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 AgileThought, Inc. deployed Microsoft 365 to centralize Collaboration across the organization. AgileThought Microsoft 365 Collaboration supports core business functions including IT, consulting delivery, sales, and marketing.
The Microsoft 365 deployment included core Collaboration capabilities such as Exchange Online email and calendaring, SharePoint Online content and intranet, Microsoft Teams for real time communication, OneDrive for Business file sync, and Office desktop and web applications. Configuration patterns documented at the tenant level included security settings, role based access, and mailbox and site provisioning workflows.
The architecture was cloud hosted within a single Microsoft 365 tenant, with Azure Active Directory providing identity and single sign on along with conditional access controls. Operational coverage extended across the company’s approximately 2670 employees and supported client delivery teams and professional services engagement workflows.
Governance encompassed information governance policies, tenant administration, user provisioning processes, and change management coordinated by IT. Operational emphasis centered on collaboration workflows, document lifecycle management, and enforcement of role based access control through Microsoft 365 administration.
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AgileThought, Inc. Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Docusign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2023 | 2023 |
In 2023, AgileThought, Inc. deployed DocuSign eSignature as a Digital Signing solution embedded on its public website to capture client approvals and signature consent for customer facing transactions. The implementation positions DocuSign eSignature as the primary web based signing mechanism for external contract interactions and client deliverable acceptances, linking company application Digital Signing to online contract workflows.
The configuration centers on embedded signing flows and reusable template management, with recipient routing and authentication controls configured for standard contract and statement of work workflows. Implementation details include server side envelope creation, client side signing experiences, and event driven status updates to support signature lifecycle management and archival of signing certificates. DocuSign eSignature templates and conditional routing are leveraged to standardize documents and reduce manual assembly for professional services engagements.
Operational scope covers contract execution and client onboarding processes used by sales, legal, and client success teams, with the embedded signing experience surfaced on customer portals and public pages. Governance focused on configuring role based access to templates, enabling audit trail and certificate retention for compliance, and establishing signing policies and approval routing within the application. AgileThought, Inc. DocuSign eSignature Digital Signing supports contract execution, client onboarding, and professional services delivery workflows.
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AgileThought, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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AgileThought, Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Remote Monitoring and Management | ITSM |
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2022 | 2022 |
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AgileThought, Inc. PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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AgileThought, Inc. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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AgileThought, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at AgileThought, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by AgileThought, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AgileThought, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AgileThought, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD AgileThought, Inc. Technographics
AgileThought, Inc. is a Professional Services organization based in United States,
with around 2670 employees and annual revenues of $159.0 million.
AgileThought, Inc. operates a diverse technology stack with applications such as
Hubspot Live Chat, Microsoft 365 and DocuSign eSignature,
covering areas like Chatbots and Conversational AI, Collaboration and Digital Signing.
AgileThought, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HubSpot, Microsoft and Docusign.
AgileThought, Inc. recently adopted applications including
DocuSign eSignature in 2023, Microsoft Clarity in 2022 and LogMeIn GoToMyPC in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AgileThought, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AgileThought, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AgileThought, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.