Agillic
MasnedOegade 22, 2nd Floor,
Copenhagen, 2100,
Denmark
Copenhagen, 2100,
Denmark
45 70 25 28 25
Professional Services
Agillic Technographics
Agillic Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Agillic and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Agillic employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Agillic has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Agillic is running and its propensity to invest more and deepen its relationship with Zendesk , Google , Agile CRM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Agillic revenues, which have grown to $9.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Agillic intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Agillic Tech Stack and Enterprise Applications
Agillic AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Agillic deployed Zendesk Chat on its public website to enable real time customer engagement. Agillic configured Zendesk Chat as its Chatbots and Conversational AI solution to support web based customer service interactions and on page lead capture.
The implementation centers on the Zendesk Chat web widget and agent console, with standard Chatbots and Conversational AI capabilities activated such as live chat sessions, proactive chat invitations, canned responses, visitor monitoring, and transcript capture. Configuration emphasizes chat routing and session handoff to customer facing staff, plus templated response libraries to ensure consistent handling of inbound conversations.
Operational scope is focused on the company website, supporting customer service and sales touchpoints managed by Agillic’s support and growth teams. Governance and workflow changes include establishment of scripted response procedures and agent handling rules to standardize chat operations within the organization.
|
Agillic Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014 Agillic implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The vendor listing on the company website identifies Google Workspace (Formerly Google G-Suite) as part of the firm level productivity and communications stack.
The deployment uses Google Workspace (Formerly Google G-Suite) in a cloud hosted SaaS model, leveraging standard Collaboration capabilities such as Gmail, Google Drive, Google Docs, Google Calendar and Google Meet, administered via the Google Admin console. Configuration patterns align with centralized tenant management, user provisioning and role based access controls common to small professional services deployments.
Operational coverage includes the full employee base across sales, marketing, delivery and administrative functions at the Denmark headquartered firm, supporting collaboration, document management and calendaring workflows. Governance is consistent with centralized account and domain administration and typical SaaS lifecycle activities, as evidenced by the public product attribution on Agillics website.
|
Agillic CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Agillic implemented Zendesk Service to provide Customer Support via its public website. The deployment is centered on web channel coverage, with Zendesk Service embedded on site to capture customer inquiries and funnel them into a centralized ticketing queue for customer service operations.
Configuration focused on core Zendesk Service capabilities that map to standard Customer Support workflows, including web widget ticket creation, a centralized ticketing system, knowledge base publication, and rule based automation for routing and prioritization. Zendesk Service was configured to support agent workflows such as ticket assignment, status transitions, canned responses and trigger driven escalation, aligning the application to Agillics customer service function.
Operational scope is the companys customer support team, using the website integration as the primary intake point for support requests, with agent workspaces handling case management and knowledge base maintenance. Governance centered on formalizing ticket routing and SLA oriented workflows, and establishing agent permissions and response process controls within Zendesk Service to standardize support handling across the organization.
|
|
|
|
|
Sales Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Tag Management | CRM |
|
2020 | 2020 |
|
Agillic ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
Agillic PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
Agillic IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Agillic
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Agillic Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Agillic IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Agillic digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Agillic Technographics
Agillic is a Professional Services organization based in Denmark,
with around 50 employees and annual revenues of $9.0 million.
Agillic operates a diverse technology stack with applications such as
Zendesk Chat, Google Workspace (Formerly Google G-Suite) and Zendesk Service,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Support.
Agillic has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk and Google.
Agillic recently adopted applications including
Atlassian Jira Service Desk in 2021, Intuit Mailchimp Mandrill in 2021 and Zendesk Service in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Agillic’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Agillic’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Agillic technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.