St Leonards, 2065, NSW,
Australia
Agl Energy Technographics
Agl Energy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Agl Energy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Agl Energy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Agl Energy has purchased the following applications: Microsoft 365 for Collaboration in 2015, Zendesk Service for Customer Support in 2022, Twilio Sendgrid for Transactional Email in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Agl Energy is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Agl Energy revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Agl Energy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Agl Energy Tech Stack and Enterprise Applications
Agl Energy Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 Agl Energy implemented Microsoft 365 as its core Collaboration platform. The implementation is observable on the company website, indicating tenant-level Microsoft 365 services and client-side references tied to public web assets and content delivery.
The Microsoft 365 deployment consolidated cloud email and calendaring, SharePoint Online document management, Microsoft Teams collaboration, and OneDrive file synchronization to support corporate communication and document workflows. Architecture reflects a cloud tenant model with Azure Active Directory used for identity and user provisioning, and centralized administrative controls for mailbox, SharePoint site, and user lifecycle management. Operational scope covers Agl Energy’s corporate and field teams in Australia, and governance emphasis centers on role-based access, site provisioning processes, and information governance policies implemented through Microsoft 365 admin controls. Integrations beyond the website are not explicitly stated.
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Agl Energy CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, Agl Energy implemented Zendesk Service on its website to establish a dedicated web channel for Customer Support. The deployment focused on embedding the Zendesk Service web widget and web forms to capture inbound customer inquiries and generate tracked support tickets directly from the company site.
Zendesk Service was configured to support core Customer Support capabilities including ticketing, automated routing, SLA management, and a self service knowledge base, aligning with standard support workflows. The implementation emphasized agent-facing configuration such as role based access, macros for common responses, and views to prioritize web originated cases.
Operational coverage targets the companys customer service organization supporting its Australian customer base, with the website as the initial channel of record. Governance centered on formalizing ticket triage and escalation workflows, and establishing central support operations ownership for ongoing configuration and change management of Zendesk Service.
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Marketing Automation | CRM |
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2014 | 2014 |
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Agl Energy PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Sendgrid | Transactional Email | PaaS | n/a | 2014 | 2014 |
In 2014, Agl Energy implemented Twilio Sendgrid for Transactional Email to power website transactional messaging and operational notifications. The deployment used Twilio Sendgrid as a cloud hosted email delivery platform embedded directly into the company website, providing SMTP relay, API based sending, template management, and deliverability tooling to support programmatic message flows.
Integration architecture relied on Sendgrid APIs and webhooks to trigger event driven messages from site interactions, enabling automated password resets, contact form acknowledgements, and service notification workflows. Operational ownership was aligned with web development and customer service functions, with governance focused on template control and sending domain management, reflecting a Transactional Email implementation centered on reliable, template driven transactional communications.
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Agl Energy IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Agl Energy CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Agl Energy
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Agl Energy Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||