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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Agl Energy Tech Stack and Enterprise Applications

Agl Energy Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
In 2015 Agl Energy implemented Microsoft 365 as its core Collaboration platform. The implementation is observable on the company website, indicating tenant-level Microsoft 365 services and client-side references tied to public web assets and content delivery. The Microsoft 365 deployment consolidated cloud email and calendaring, SharePoint Online document management, Microsoft Teams collaboration, and OneDrive file synchronization to support corporate communication and document workflows. Architecture reflects a cloud tenant model with Azure Active Directory used for identity and user provisioning, and centralized administrative controls for mailbox, SharePoint site, and user lifecycle management. Operational scope covers Agl Energy’s corporate and field teams in Australia, and governance emphasis centers on role-based access, site provisioning processes, and information governance policies implemented through Microsoft 365 admin controls. Integrations beyond the website are not explicitly stated.
Agl Energy CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Service Customer Support CRM n/a 2022 2022
In 2022, Agl Energy implemented Zendesk Service on its website to establish a dedicated web channel for Customer Support. The deployment focused on embedding the Zendesk Service web widget and web forms to capture inbound customer inquiries and generate tracked support tickets directly from the company site. Zendesk Service was configured to support core Customer Support capabilities including ticketing, automated routing, SLA management, and a self service knowledge base, aligning with standard support workflows. The implementation emphasized agent-facing configuration such as role based access, macros for common responses, and views to prioritize web originated cases. Operational coverage targets the companys customer service organization supporting its Australian customer base, with the website as the initial channel of record. Governance centered on formalizing ticket triage and escalation workflows, and establishing central support operations ownership for ongoing configuration and change management of Zendesk Service.
Marketing Automation CRM 2014 2014
Agl Energy PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Twilio Legacy Twilio Sendgrid Transactional Email PaaS n/a 2014 2014
In 2014, Agl Energy implemented Twilio Sendgrid for Transactional Email to power website transactional messaging and operational notifications. The deployment used Twilio Sendgrid as a cloud hosted email delivery platform embedded directly into the company website, providing SMTP relay, API based sending, template management, and deliverability tooling to support programmatic message flows. Integration architecture relied on Sendgrid APIs and webhooks to trigger event driven messages from site interactions, enabling automated password resets, contact form acknowledgements, and service notification workflows. Operational ownership was aligned with web development and customer service functions, with governance focused on template control and sending domain management, reflecting a Transactional Email implementation centered on reliable, template driven transactional communications.
Agl Energy IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Agl Energy CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2020 2020

IT Decision Makers and Key Stakeholders at Agl Energy

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Agl Energy Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Agl Energy IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Agl Energy digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Agl Energy Technographics
Agl Energy is a Utilities organization based in Australia, with around 1000 employees and annual revenues of $300.0 million.
Agl Energy operates a diverse technology stack with applications such as Microsoft 365, Zendesk Service and Twilio Sendgrid, covering areas like Collaboration, Customer Support and Transactional Email.
Agl Energy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Zendesk and Twilio.
Agl Energy recently adopted applications including Zendesk Service in 2022, Proofpoint Email Security and Protection in 2020 and Microsoft 365 in 2015, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Agl Energy’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Agl Energy’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Agl Energy technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.