Tokyo, 150-0002,
Japan
AI inside Technographics
AI inside Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AI inside and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 129 AI inside employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AI inside has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2016, Zendesk Service for Customer Support in 2016, Amazon SES for Transactional Email in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AI inside is running and its propensity to invest more and deepen its relationship with Google , Zendesk , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AI inside revenues, which have grown to $28.8 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AI inside intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI inside Tech Stack and Enterprise Applications
AI inside Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, AI inside implemented Google Workspace (Formerly Google G-Suite) to support core Collaboration across its Professional Services operations. The deployment is a cloud-hosted SaaS implementation of Google Workspace (Formerly Google G-Suite) provisioned on the company domain to centralize communication, document collaboration, and calendar orchestration.
Configuration emphasized standard Google Workspace modules including Gmail for corporate email, Google Drive and shared drives for document storage, Google Docs, Sheets and Slides for collaborative authoring, Google Calendar for scheduling client engagements, and Google Meet for virtual meetings, with the Admin console used for account provisioning and security policy enforcement. The implementation leveraged real-time co-editing, shared drive structures for knowledge management, and calendaring integration to support client delivery workflows.
Rollout covered organization-wide use across client-facing teams, delivery managers, and internal support functions in Japan, with governance implemented through organizational units, role-based access controls, and centralized provisioning in the Admin console. The Google Workspace instance is also used on the company website for public-facing collaboration links and contact workflows, embedding the Google Workspace platform into AI inside Collaboration, communication, and knowledge management practices.
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AI inside CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, AI inside implemented Zendesk Service as its Customer Support application on its website. The deployment used Zendesk Service to centralize inbound customer inquiries and to provide a single case tracking system for customer-facing activities within the professional services organization.
Configuration focused on standard Customer Support capabilities, including ticketing, web widget and web form capture, a searchable help center, workflow automation for routing and escalation, and agent-facing case management. The implementation was instrumented directly on the public website to capture requests and to feed a centralized support queue, with governance organized around ticket lifecycle policies and role based agent access to align support responsibilities across the support function.
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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AI inside PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon SES | Transactional Email | PaaS | n/a | 2021 | 2021 |
In 2021, AI inside implemented Amazon SES as its Transactional Email solution to manage outbound messages originating from the company website. Amazon SES was configured to support website-triggered communications including account notifications, password resets, and customer confirmations, centralizing delivery through AWS email infrastructure. The implementation records show Amazon SES as the vendor application providing Transactional Email capabilities for the site.
The deployment followed a cloud-native integration pattern, invoking Amazon SES from the website application tier via SMTP or the SES API, and incorporating standard email controls such as domain verification, DKIM signing, bounce and complaint handling, and suppression list management. Operational scope focused on website-driven customer communication workflows and support processes, with sending policies and governance aligned to those application flows. Amazon SES provided the connective layer between the web application and AWS-managed sending infrastructure to ensure programmatic transactional message delivery.
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AI inside IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at AI inside
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Apps Being Evaluated by AI inside Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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