AIA New Zealand
AIA House 74 Taharoto Road,
Takapuna, 0622,
New Zealand
Takapuna, 0622,
New Zealand
64 800 500 108
Insurance
AIA New Zealand Technographics
AIA New Zealand Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AIA New Zealand and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 AIA New Zealand employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AIA New Zealand has purchased the following applications: TechnologyOne ERP for ERP Financial in 2018, Adobe Experience Manager for Digital Asset Management in 2020, Genesys Cloud CX Call Recording for Call Tracking and Recording in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AIA New Zealand is running and its propensity to invest more and deepen its relationship with TechnologyOne , Visa , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AIA New Zealand revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AIA New Zealand intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AIA New Zealand Tech Stack and Enterprise Applications
AIA New Zealand ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TechnologyOne | Legacy | TechnologyOne ERP | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, AIA New Zealand implemented TechnologyOne ERP as its core ERP Financial application to support Accounts Payable and related financial workflows. The deployment focused on AP ledger management for a monthly AP ledger ranging between 8 to 10 million, positioning TechnologyOne ERP as the primary system for invoice processing and payment orchestration within the finance organization.
The TechnologyOne ERP implementation concentrated on Accounts Payable modules and configuration, including invoice loading, GL coding and cost center assignment, supplier onboarding and due diligence, supplier statement reconciliations, daily filing and archiving, and periodic ledger balancing and reporting. Configuration supported structured payment runs executed on weekly and monthly cadences and included workflow checkpoints such as an AP checklist, DFA sign off, and a signatories roster to enforce approval controls.
TechnologyOne ERP was operated alongside Fraedom for corporate credit card processing, with explicit operational integration between the AP function and credit card reconciliation workflows. Payment processing covered domestic NZ bank accounts and international payments in multiple currencies including USD, GBP, EUR, AUD, NZD, HKD, JPY, CAD, SGD, ZAR, and INR, reflecting cross-border supplier relationships and treasury coordination.
Operational coverage extended across the finance department and accounts payable team, with frequent interactions with executive assistants across teams, IT and project stakeholders, Risk and Tax teams, and IMT for spreadsheet reconciliations and reporting. Processes were standardized to ensure vendor statement reconciliation, timely payment runs, and escalation channels from the AP inbox to functional owners, formalizing AP governance and internal communications.
Outcomes recorded during the TechnologyOne ERP period included full completion of the AP Skills Matrix and documented recognition from finance for a targeted special payment run that preserved cash flow equal to 140000, demonstrating the operational impact of disciplined AP controls and reconciliations. The TechnologyOne ERP deployment therefore represented AIA New Zealand TechnologyOne ERP ERP Financial Accounts Payable modernization focused on control, multi-currency payment capability, and centralized AP governance.
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Expense Management | ERP |
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2018 | 2018 |
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AIA New Zealand Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2020 | 2020 |
In 2020 AIA New Zealand implemented Adobe Experience Manager as its Digital Asset Management platform to manage assets and support the company website. Adobe Experience Manager is used directly on the public site, positioning AIA New Zealand Adobe Experience Manager Digital Asset Management for web content and digital marketing operations across the organization.
The implementation centers on core DAM capabilities within Adobe Experience Manager, including a centralized asset repository, metadata schemas and taxonomy, automated rendition generation for web delivery, version control and asset lifecycle controls. Content fragment and image management workflows are configured to enable consistent publishing of policy, product and marketing materials, and search and tagging are used to improve editorial findability.
Operational coverage focuses on the web content authoring and publishing pipelines, with the DAM integrated into the website delivery and content management workflows rather than as a stand alone file store. The deployment supports digital marketing and web content teams, allowing editorial teams to stage, approve and publish assets through the same authoring environment used for site pages.
Governance was formalized around role based access, metadata governance and approval workflows to align asset control with compliance and brand standards. Editorial and production processes were adjusted to route assets through Adobe Experience Manager workflows for review and publishing, creating a single controlled path from asset ingestion to live site delivery.
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AIA New Zealand CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX Call Recording | Call Tracking and Recording | CRM | Kytec | 2024 | 2024 |
In 2024, AIA New Zealand implemented Genesys Cloud CX Call Recording as part of a broader Genesys Cloud CX deployment to modernize its insurance contact centre. The program targeted CRM and contact centre operations in New Zealand and consolidated telephony, workforce management and call recording into a single platform.
The deployment configured Genesys Cloud CX Call Recording alongside telephony routing and workforce management capabilities within the Genesys Cloud CX environment. The implementation centralized call capture and linked recorded interactions to Salesforce CRM records, enabling unified contact centre workflows and Call Tracking and Recording under one operational platform.
The systems integrator Kytec supported the rollout and coordinated the Salesforce integration and platform provisioning for the environment. Operational scope covered contact centre and customer service functions across AIA New Zealand, with approximately 250 user seats transitioned during the program.
The migration transitioned 250 users in about three and a half months through a phased cutover and operational validation process. As reported by the customer the deployment delivered a 20% reduction in average handle time and a 7% improvement in CSAT, outcomes associated with the consolidated Genesys Cloud CX Call Recording and CRM-aligned contact handling.
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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AIA New Zealand Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2020 | 2020 |
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AIA New Zealand TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2017 | 2017 |
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AIA New Zealand IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at AIA New Zealand
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Chief Technology Officer | CXO | IT | |
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Procurement Business Partner | Manager | Procurement | |
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Head of Financial Control | Director | Finance | |
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Apps Being Evaluated by AIA New Zealand Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AIA New Zealand IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AIA New Zealand digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD AIA New Zealand Technographics
AIA New Zealand is a Insurance organization based in New Zealand,
with around 600 employees and annual revenues of $250.0 million.
AIA New Zealand operates a diverse technology stack with applications such as
TechnologyOne ERP, Adobe Experience Manager and Genesys Cloud CX Call Recording,
covering areas like ERP Financial, Digital Asset Management and Call Tracking and Recording.
AIA New Zealand has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TechnologyOne, Adobe Systems and Genesys.
AIA New Zealand recently adopted applications including
Genesys Cloud CX Call Recording in 2024, Adobe Experience Cloud in 2021 and Adobe Analytics Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AIA New Zealand’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AIA New Zealand’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AIA New Zealand technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.