Kytec
55 Holt St,
Sydney, 2010, NSW,
Australia
Sydney, 2010, NSW,
Australia
61 13 0028-2190
Professional Services
Kytec
List of Software Implementations where Kytec is Reseller or System Integrator
Kytec, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Kytec collaboration with software players such as Genesys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Kytec is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Kytec | Genesys | Genesys Cloud CX Call Recording | Call Tracking and Recording | CRM |
List of Software Implementations where Kytec is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
AIA New Zealand | Insurance | 600 | $250M | New Zealand | Genesys | Genesys Cloud CX Call Recording | Call Tracking and Recording | 2024 |
In 2024, AIA New Zealand implemented Genesys Cloud CX Call Recording as part of a broader Genesys Cloud CX deployment to modernize its insurance contact centre. The program targeted CRM and contact centre operations in New Zealand and consolidated telephony, workforce management and call recording into a single platform.
The deployment configured Genesys Cloud CX Call Recording alongside telephony routing and workforce management capabilities within the Genesys Cloud CX environment. The implementation centralized call capture and linked recorded interactions to Salesforce CRM records, enabling unified contact centre workflows and Call Tracking and Recording under one operational platform.
The systems integrator Kytec supported the rollout and coordinated the Salesforce integration and platform provisioning for the environment. Operational scope covered contact centre and customer service functions across AIA New Zealand, with approximately 250 user seats transitioned during the program.
The migration transitioned 250 users in about three and a half months through a phased cutover and operational validation process. As reported by the customer the deployment delivered a 20% reduction in average handle time and a 7% improvement in CSAT, outcomes associated with the consolidated Genesys Cloud CX Call Recording and CRM-aligned contact handling.
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IT Decision Makers and Key Stakeholders at Kytec
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Buyer Intent: Companies Evaluating Kytec Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Kytec software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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Kytec System Integrator / VAR Profile
Kytec is a system integrator and technology consulting firm headquartered in Sydney, Australia, with approximately 50 employees and annual revenues of $5M.
Kytec implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified Kytec software implementations across industries and regions, including: AIA New Zealand where Kytec implemented Genesys Cloud CX Call Recording.
Kytec has a strategic VAR/SI partnership with Genesys, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Kytec partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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