Kuala Lumpur, 55100,
Malaysia
AIG Shared Services (M) Sdn Bhd Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by AIG Shared Services (M) Sdn Bhd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 AIG Shared Services (M) Sdn Bhd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AIG Shared Services (M) Sdn Bhd has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2015, Workday HCM for Core HR in 2016, Pega Claims for Insurance for Insurance Claims Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AIG Shared Services (M) Sdn Bhd is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AIG Shared Services (M) Sdn Bhd revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AIG Shared Services (M) Sdn Bhd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Microsoft Dynamics NAV | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
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ERP Financial | ERP Financial Management |
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2009 | 2010 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2016 | 2016 |
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Core HR | HCM |
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2011 | 2011 |
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Payroll | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega Claims for Insurance | Insurance Claims Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, AIG Shared Services (M) Sdn Bhd implemented Pega Claims for Insurance from Pegasystems in the Insurance Claims Management category. The deployment focused on the Malaysian shared services center, centralizing claims intake and adjudication workflows for the insurer's local operations.
The Pega Claims for Insurance implementation was configured to deliver case management, claim intake and triage, rules driven adjudication, document management, and automated task routing. The project emphasized business rules management and case lifecycle orchestration to standardize adjudication, with role based workbaskets and SLA driven routing to align claims operations with corporate service levels.
Project staffing included team members with hands on experience in Oneclaim and Aegis systems, and that domain experience informed data mapping, testing scenarios, and configuration choices. Configuration planning addressed interfaces for policy lookup, payment processing and third party service orchestration that are typical for Insurance Claims Management deployments.
Governance established claims workflow ownership within the shared services claims operations, with formalized business rules stewardship and change control for decision logic and case templates. Rollout activities centered on process standardization, automation of repetitive adjudication tasks, and phased adoption of case management features across claims functions.
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Insurance Claims Management | ERP Services and Operations |
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2014 | 2014 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2011 | 2012 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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