AIG Shared Services (M) Sdn Bhd
Menara Worldwide 198 Jalan Bukit Bintang,
Kuala Lumpur, 55100,
Malaysia
Kuala Lumpur, 55100,
Malaysia
60 1 800-88-8811
Insurance
AIG Shared Services (M) Sdn Bhd Technographics
AIG Shared Services (M) Sdn Bhd Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AIG Shared Services (M) Sdn Bhd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 AIG Shared Services (M) Sdn Bhd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AIG Shared Services (M) Sdn Bhd has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2015, Workday HCM for Core HR in 2016, Pega Claims for Insurance for Insurance Claims Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AIG Shared Services (M) Sdn Bhd is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AIG Shared Services (M) Sdn Bhd revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AIG Shared Services (M) Sdn Bhd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AIG Shared Services (M) Sdn Bhd Tech Stack and Enterprise Applications
AIG Shared Services (M) Sdn Bhd ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Microsoft Dynamics NAV | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, AIG Shared Services (M) Sdn Bhd implemented SAP ERP ECC 6.0 as its ERP Financial application, transitioning financial operations from Microsoft Dynamics NAV. The deployment established SAP ERP ECC 6.0 as the centralized finance and accounting backbone for accounts payable, general ledger support and fixed asset processing across the shared services finance organization.
The implementation configured core finance modules and workflows for accounts payable processing, monthly journal and accrual posting, bank reconciliation, intercompany reconciliation, petty cash handling, staff claims coding and verification, and fixed asset creation and depreciation in the Fixed Asset module. The SAP ERP ECC 6.0 deployment supported month end routines including Account Payable Web Billing and AP aging reporting, and it provided the system context for asset tagging and physical asset sighting processes used by the IT and data center teams.
Operational integrations and data flows included routine data feed extraction into the SAP environment and monthly submission of balance sheet schedules into BlackLine, reflecting an interfaced reconciliation and close procedure. The finance operations covered routine regulatory reporting responsibilities such as preparing Bank Negara Malaysia reports, and physical asset verification activities included travel to Singapore and Malaysia data centers for sighting and tagging.
Governance and rollout activities in 2015 included user verification testing under UVT where finance staff acted as Requestor to validate invoice postings in SAP ERP ECC 6.0 and to escalate functional issues to the transformer team. Implementation also reallocated month end responsibilities, with finance staff providing backup for GL duties, supporting external auditors with AP and fixed asset documentation, and enforcing documented filing and reconciliation procedures for ongoing operational control.
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ERP Financial | ERP |
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2009 | 2010 |
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AIG Shared Services (M) Sdn Bhd HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2016 | 2016 |
In 2016 AIG Shared Services (M) Sdn Bhd implemented Workday HCM as its Core HR platform for its Malaysia HR Shared Services organization, supporting approximately 2,500 employees. The deployment positioned Workday HCM as the central system for HR and payroll data requests routed through the HR Shared Services intake process, consolidating reporting and operational control within a shared services model.
The implementation placed a dedicated primary resource inside HR Shared Services to handle routine Workday and Payroll data queries, to build complex composite reports and dashboards, and to respond to product changes. Workday HCM reporting responsibilities include designing composite reports, configuring calculated fields and security for report access, and producing dashboards that surface HR and payroll metrics for operational teams.
Operationally the role governs the HRSS intake workflow for data and report requests, coordinates configuration changes when Workday updates require adjustments, and communicates changes to stakeholders across HR and payroll functions. The setup emphasizes centralized report stewardship, ongoing configuration management inside Workday HCM, and formalized stakeholder communication to maintain data reliability and support HR service delivery.
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Core HR | HCM |
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2011 | 2011 |
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Payroll | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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AIG Shared Services (M) Sdn Bhd ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega Claims for Insurance | Insurance Claims Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, AIG Shared Services (M) Sdn Bhd implemented Pega Claims for Insurance from Pegasystems in the Insurance Claims Management category. The deployment focused on the Malaysian shared services center, centralizing claims intake and adjudication workflows for the insurer's local operations.
The Pega Claims for Insurance implementation was configured to deliver case management, claim intake and triage, rules driven adjudication, document management, and automated task routing. The project emphasized business rules management and case lifecycle orchestration to standardize adjudication, with role based workbaskets and SLA driven routing to align claims operations with corporate service levels.
Project staffing included team members with hands on experience in Oneclaim and Aegis systems, and that domain experience informed data mapping, testing scenarios, and configuration choices. Configuration planning addressed interfaces for policy lookup, payment processing and third party service orchestration that are typical for Insurance Claims Management deployments.
Governance established claims workflow ownership within the shared services claims operations, with formalized business rules stewardship and change control for decision logic and case templates. Rollout activities centered on process standardization, automation of repetitive adjudication tasks, and phased adoption of case management features across claims functions.
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Insurance Claims Management | ERP Services and Operations |
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2014 | 2014 |
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AIG Shared Services (M) Sdn Bhd Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2015 | 2015 |
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AIG Shared Services (M) Sdn Bhd CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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AIG Shared Services (M) Sdn Bhd IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2011 | 2012 |
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AIG Shared Services (M) Sdn Bhd CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at AIG Shared Services (M) Sdn Bhd
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director - Head of HR Shared Services APAC | Director | HR | |
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HR Shared Services Manager | Manager | HR | |
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HR Shared Services Operations Manager | Manager | HR | |
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CEO | CXO | Finance | |
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Apps Being Evaluated by AIG Shared Services (M) Sdn Bhd Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AIG Shared Services (M) Sdn Bhd IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AIG Shared Services (M) Sdn Bhd digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD AIG Shared Services (M) Sdn Bhd Technographics
AIG Shared Services (M) Sdn Bhd is a Insurance organization based in Malaysia,
with around 2500 employees and annual revenues of $2.00 billion.
AIG Shared Services (M) Sdn Bhd operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Workday HCM and Pega Claims for Insurance,
covering areas like ERP Financial, Core HR and Insurance Claims Management.
AIG Shared Services (M) Sdn Bhd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and Pegasystems.
AIG Shared Services (M) Sdn Bhd recently adopted applications including
Hotjar in 2021, Imperva Sonar in 2021 and Imperva CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AIG Shared Services (M) Sdn Bhd’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AIG Shared Services (M) Sdn Bhd’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AIG Shared Services (M) Sdn Bhd technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.