List of Pega Claims for Insurance Customers
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Since 2010, our global team of researchers has been studying Pega Claims for Insurance customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pega Claims for Insurance for Insurance Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pega Claims for Insurance for Insurance Claims Management include: QBE United Kingdom, a United Kingdom based Insurance organisation with 1500 employees and revenues of $2.50 billion, AIG Shared Services (M) Sdn Bhd, a Malaysia based Insurance organisation with 2500 employees and revenues of $2.00 billion, Zurich Santander Brazil, a Brazil based Insurance organisation with 350 employees and revenues of $1.42 billion, AEGON UK, a United Kingdom based Insurance organisation with 2136 employees and revenues of $717.0 million and many others.
Contact us if you need a completed and verified list of companies using Pega Claims for Insurance, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pega Claims for Insurance customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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AEGON UK | Insurance | 2136 | $717M | United Kingdom | Pegasystems | Pega Claims for Insurance | Insurance Claims Management | 2012 | n/a | In 2012, AEGON UK implemented Pega Claims for Insurance to centralize claims orchestration and unify servicing workflows. The deployment targeted the Insurance Claims Management category as a multi-year UK program intended to transform customer service and lifecycle servicing, positioning Pega Claims for Insurance as the central orchestration layer coordinating customer engagement and back-office claims activities. Configuration emphasized case management, workflow orchestration, and business rules to kick off and manage claims workflows, with Pega Customer Service used to orchestrate customer interactions and first notice of loss processes. Automation focused on work routing and decision automation consistent with Insurance Claims Management practices, enabling unified handling of claims cases across channels and touchpoints. Operational coverage included customer service teams and claims operations across AEGON UK, aligning front-office engagement and back-office processing to streamline lifecycle servicing. The implementation directly affected customer service and claims processing functions by consolidating engagement, case handling, and workflow coordination under the Pega platform. Program governance followed a staged, multi-year rollout to align process owners and operational teams with new workflow governance and case management practices. Vendor-documented outcomes show net promoter score improving from -28 in 2012 to +18 by 2015 and first-call resolution increasing to approximately 80 percent, outcomes attributed to claims orchestration via Pega Customer Service. | |
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AIG Shared Services (M) Sdn Bhd | Insurance | 2500 | $2.0B | Malaysia | Pegasystems | Pega Claims for Insurance | Insurance Claims Management | 2014 | n/a | In 2014, AIG Shared Services (M) Sdn Bhd implemented Pega Claims for Insurance from Pegasystems in the Insurance Claims Management category. The deployment focused on the Malaysian shared services center, centralizing claims intake and adjudication workflows for the insurer's local operations. The Pega Claims for Insurance implementation was configured to deliver case management, claim intake and triage, rules driven adjudication, document management, and automated task routing. The project emphasized business rules management and case lifecycle orchestration to standardize adjudication, with role based workbaskets and SLA driven routing to align claims operations with corporate service levels. Project staffing included team members with hands on experience in Oneclaim and Aegis systems, and that domain experience informed data mapping, testing scenarios, and configuration choices. Configuration planning addressed interfaces for policy lookup, payment processing and third party service orchestration that are typical for Insurance Claims Management deployments. Governance established claims workflow ownership within the shared services claims operations, with formalized business rules stewardship and change control for decision logic and case templates. Rollout activities centered on process standardization, automation of repetitive adjudication tasks, and phased adoption of case management features across claims functions. | |
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QBE United Kingdom | Insurance | 1500 | $2.5B | United Kingdom | Pegasystems | Pega Claims for Insurance | Insurance Claims Management | 2022 | n/a | In 2022, QBE United Kingdom deployed Pega Claims for Insurance as part of a broader Pega Intelligent Automation program. The initiative targeted Europe claims and credit control teams and was reported to process up to 30,000 claims-related tasks per week. The implementation leveraged Pega Intelligent Automation including robotic process automation to automate mailbox processing and high-volume claims tasks, with configuration focused on case orchestration, automated task routing, and data extraction to accelerate claim lifecycle steps. Pega Claims for Insurance was configured to support automated task queuing and controlled handoffs to human adjudicators, aligning with core Insurance Claims Management workflows. Operational coverage emphasized claims intake, mailbox triage, adjudication support and credit control touchpoints, with centralized orchestration and monitoring of bots and work queues to maintain operational control. The program established standardized automation governance and exception handling to manage bot activity and human review across QBE United Kingdoms European operations. The deployment freed an estimated 50,000 employee hours annually and improved claims throughput and employee experience as reported, while sustaining a processing cadence of up to 30,000 weekly claims-related tasks. Pega Claims for Insurance served as the Insurance Claims Management platform central to QBE United Kingdoms effort to scale automation across claims and credit control functions. | |
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Insurance | 350 | $1.4B | Brazil | Pegasystems | Pega Claims for Insurance | Insurance Claims Management | 2022 | n/a |
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Buyer Intent: Companies Evaluating Pega Claims for Insurance
- Unfailing Grace, a United States based Non Profit organization with 10 Employees
- Aaseya, a India based Professional Services company with 650 Employees
- General Beverage Sales Co., a United States based Distribution organization with 1000 Employees
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