AIG UK
AIG Building, 58 Fenchurch Street,
London, EC3M 4AB,
United Kingdom
London, EC3M 4AB,
United Kingdom
44 34 5600-6820
Insurance
AIG UK Technographics
AIG UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AIG UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2815 AIG UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AIG UK has purchased the following applications: SAP S/4 HANA for ERP Financial in 2016, Benefex Cloud8 BEAM at WorkTM for Benefits Administration in 2020, Starfish Provisioning Solution for Intelligent Process Automation in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AIG UK is running and its propensity to invest more and deepen its relationship with SAP , Benefex, a Zellis Company , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AIG UK revenues, which have grown to $2.35 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AIG UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AIG UK Tech Stack and Enterprise Applications
AIG UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, AIG UK migrated from SAP ERP ECC 6.0 to SAP S/4 HANA. The SAP S/4 HANA implementation acted as the central ERP Financial platform for the EMEA finance organization, aligning general ledger, treasury, tax and regulatory reporting processes under a single SAP S/4 HANA architecture.
The deployment focused on core financial accounting and GL harmonization, master data management for global and regional GL hierarchies, and the development of cash flow reporting using direct methodology. SAP S/4 HANA workstreams included data provisioning for IFRS, UK GAAP, audit and regulatory returns, and configuration efforts that supported reconciliations between Financial Statement Line items and GL balances.
Integration work explicitly tied SAP S/4 HANA to the existing SAP BI landscape, including SAP Business Intelligence 7.0, SAP BusinessObjects reporting, SAP Data Services and an initial BW on HANA migration phase. The program also reconciled transactional data with third party reinsurance systems and FSL posting flows, and delivered HANA models developed in HANA Studio to support Property and Casualty specific reporting requirements for the FSMG EMEA regions.
Governance and rollout for the EMEA scope included EMEA testing and approvals, a single point of contact for GL master data changes with the Global MDM team, and a structured remediation process for BI data inconsistencies. The project delivered reusable extraction logic, SI pack reports for UK and Nordic regions, PRA returns support and ongoing incident coordination between global support and technical teams, reflecting a tightly integrated financial reporting and data provisioning posture centered on SAP S/4 HANA.
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ERP Financial | ERP |
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2013 | 2013 |
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AIG UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex Cloud8 BEAM at WorkTM | Benefits Administration | HCM | n/a | 2020 | 2020 |
In 2020, AIG UK deployed Benefex Cloud8 BEAM at WorkTM as a cloud-hosted employee benefits portal accessible from its website. The deployment is cataloged under Benefits Administration and positions Benefex Cloud8 BEAM at WorkTM as the primary system for benefits enrollment and employee-facing benefits communications for the UK organization.
The implementation leverages a cloud SaaS architecture provided by Benefex Cloud8, delivering a web-accessible employee self-service portal, enrollment workflows, benefits communication and education capabilities, eligibility rule configuration, and standard reporting and analytics typical of Benefits Administration solutions. Configuration emphasis is on role-based administrative consoles for HR and Total Rewards teams, and on end user flows for open enrollment and lifecycle events.
Operational coverage is focused on AIG UK, supporting HR and benefits administration functions across its UK employee population. Governance is implemented through centralized administration and role-based access controls to manage plan configuration and employee data, and the portal is provisioned on AIG UK’s public benefits gateway for employee access.
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Core HR | HCM |
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2015 | 2015 |
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Employee Self Service | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2015 | 2015 |
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AIG UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Starfish Associates | Legacy | Starfish Provisioning Solution | Intelligent Process Automation | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, AIG UK implemented the Starfish Provisioning Solution from Starfish Associates as an Intelligent Process Automation initiative to centralize telephony provisioning and directory management within its corporate telephony function. The deployment targeted Avaya user lifecycle workflows, aiming to streamline the deletion and addition of Avaya telephone users and to reduce routine telephony administration for end users.
The implementation included an automated directory and provisioning engine and a self service portal for telephone users that removed basic administration tasks from support teams. Starfish Provisioning Solution was configured to automate internal directory updates and to provision new attendant directories across Europe using Avaya One X attendant, applying lifecycle automation patterns common to Intelligent Process Automation for user provisioning, approval routing, and directory synchronization. Operational management included administration of Avaya Session Manager and Avaya System Manager as part of the solution supporting provisioning and call routing integrity.
Integration and operational coverage extended to work with Avaya platforms, Verizon, and third party partners during a broader migration of the telephony estate to SIP. The project supported physical relocation of the Rotterdam and Istanbul branch offices and coordinated first day support and ongoing end user support, and it assisted business leads in migrating branch offices from ISDN to SIP in preparation for SIP native capabilities such as presence.
Governance changes centered on shifting basic telephony administration to automated workflows and a self service experience, with internal and external teams collaborating on cutover and first day support procedures. Explicit outcomes recorded include reduced basic telephony administration for end users and reduced call costs linked to the ISDN to SIP migration, while ongoing support and session manager administration remained part of the operational model.
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Speech Recognition AI | AI-Powered Application |
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2015 | 2015 |
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AIG UK Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2014 | 2014 |
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AIG UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2010 | 2010 |
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Collaboration | Collaboration |
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2010 | 2010 |
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AIG UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2016 | 2016 |
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Digital Asset Management | Content Management |
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2015 | 2015 |
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AIG UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2022 | 2023 |
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Call Center | CRM |
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2010 | 2010 |
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Call Center | CRM |
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2010 | 2010 |
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Call Center | CRM |
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2010 | 2010 |
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Call Tracking and Recording | CRM |
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2012 | 2013 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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AIG UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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AIG UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at AIG UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Global Contact Centers | Director | Customer Service | |
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Customer Conduct Director | Director | Customer Service | |
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Director, Customer Relations | Director | Customer Service | |
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Head of Client & Broker Engagement | Director | Customer Service | |
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Client Director | Director | Customer Service | |
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Client Director | Director | Customer Service | |
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Apps Being Evaluated by AIG UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AIG UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AIG UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD AIG UK Technographics
AIG UK is a Insurance organization based in United Kingdom,
with around 2815 employees and annual revenues of $2.35 billion.
AIG UK operates a diverse technology stack with applications such as
SAP S/4 HANA, Benefex Cloud8 BEAM at WorkTM and Starfish Provisioning Solution,
covering areas like ERP Financial, Benefits Administration and Intelligent Process Automation.
AIG UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Benefex, a Zellis Company and Starfish Associates.
AIG UK recently adopted applications including
Genesys Cloud CX in 2022, Adobe Experience Cloud in 2021 and Amazon EC2 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AIG UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AIG UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AIG UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.