Aioi Nissay Dowa Insurance
1-28-1 Ebisu, Shibuya-ku,
Tokyo, 150-8488,
Japan
Tokyo, 150-8488,
Japan
81 3-5424-0101
Insurance
Aioi Nissay Dowa Insurance Technographics
Aioi Nissay Dowa Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aioi Nissay Dowa Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13000 Aioi Nissay Dowa Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aioi Nissay Dowa Insurance has purchased the following applications: Microsoft Power Automate (ex Flow) for Process Mining in 2020, Oracle Service Cloud (ex RightNow) for Customer Support in 2017, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aioi Nissay Dowa Insurance is running and its propensity to invest more and deepen its relationship with Microsoft , Oracle , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aioi Nissay Dowa Insurance revenues, which have grown to $11.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aioi Nissay Dowa Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aioi Nissay Dowa Insurance Tech Stack and Enterprise Applications
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power Automate (ex Flow) | Process Mining | Analytics and BI | n/a | 2020 | 2020 |
In 2020, Aioi Nissay Dowa Insurance deployed Microsoft Power Automate (ex Flow) as part of a Process Mining initiative to scale its citizen developer program and broaden access to training. The initial objective was to remove in-person constraints in certification delivery by leveraging automation and app-building capabilities inside the Microsoft Power Platform.
The implementation centered on an internally developed e-learning portal built using Microsoft Power Apps and Microsoft Power Automate (ex Flow), which standardized training content delivery, automated certification workflows, and provisioned reusable app templates for employee-built solutions. Configuration focused on role-based access to learning modules, automated enrollment and completion tracking, and workflow orchestration to route certification approvals and hands-on lab provisioning.
Operational coverage extended across the central program team and business unit participants companywide, shifting the program from a centralized, classroom-first model to a distributed, self-service model. Governance changes included formalizing a certification pathway for citizen developers, establishing automated enrollment and assessment processes, and instituting controls for cataloging approved app templates and change management for low-code artifacts.
Aioi Nissay Dowa Insurance reported that the approach is on track to increase citizen developer certifications by 350 percent and to reduce training costs by USD1.4 million, while reshaping culture toward employee-driven process optimization. The deployment positions Microsoft Power Automate (ex Flow) within Process Mining workflows to enable business function owners to identify, instrument, and optimize processes through citizen-built automations and applications.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Service Cloud (ex RightNow) | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017 Aioi Nissay Dowa Insurance deployed Oracle Service Cloud (ex RightNow) as a Customer Support solution on its public website. The deployment is surfaced through embedded web forms and self-service pages to capture customer inquiries and present policyholder assistance online.
The implementation uses core Customer Support capabilities such as case management, a knowledge base for self-service, multichannel intake including web chat and email routing, and automated assignment rules. Configuration work focused on intake forms, templated responses, knowledge article publishing, and routing logic to support standardized case handling and agent workflows.
Oracle Service Cloud is integrated directly into the website front end to deliver contextual knowledge content and to hand off cases into the support queue, while in-platform escalation and SLA routing manage operational prioritization. Operational coverage emphasizes customer-facing support processes for the insurer, aligning web self-service with centralized case processing and knowledge governance.
Governance includes structured knowledge lifecycle controls, role-based access for support agents, and service level routing rules to enforce consistent handling across support teams. The account-level use of Oracle Service Cloud as the Customer Support platform for Aioi Nissay Dowa Insurance is centered on web-driven inquiry capture and centralized case and knowledge management.
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Marketing Automation | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
In 2016 Aioi Nissay Dowa Insurance implemented Microsoft Azure Cloud Services to host and operate its public website and related web applications. The deployment is categorized under Application Hosting and Computing Services and centers on using Microsoft Azure Cloud Services for web hosting, scalable compute, and persistent storage for customer facing digital channels.
The implementation emphasizes platform level hosting capabilities common to the Application Hosting and Computing Services category, including virtualized compute and platform as a service web hosting, object storage for content, content delivery and load balancing for availability, and telemetry for operational monitoring. Operational scope is focused on the corporate website and digital customer engagement workflows, with cloud operations and site reliability practices applied to web operations and IT infrastructure management.
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Aioi Nissay Dowa Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Aioi Nissay Dowa Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Aioi Nissay Dowa Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Aioi Nissay Dowa Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Aioi Nissay Dowa Insurance Technographics
Aioi Nissay Dowa Insurance is a Insurance organization based in Japan,
with around 13000 employees and annual revenues of $11.00 billion.
Aioi Nissay Dowa Insurance operates a diverse technology stack with applications such as
Microsoft Power Automate (ex Flow), Oracle Service Cloud (ex RightNow) and Microsoft Azure Cloud Services,
covering areas like Process Mining, Customer Support and Application Hosting and Computing Services.
Aioi Nissay Dowa Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Oracle.
Aioi Nissay Dowa Insurance recently adopted applications including
Microsoft Power Automate (ex Flow) in 2020, Salesforce Marketing Cloud in 2020 and Akamai CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Aioi Nissay Dowa Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Aioi Nissay Dowa Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Aioi Nissay Dowa Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.