Airbnb UK
100 New Bridge Street,
London, EC4V 6JA,
United Kingdom
London, EC4V 6JA,
United Kingdom
44 20 3318-1111
Leisure and Hospitality
Airbnb UK Technographics
Airbnb UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Airbnb UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Airbnb UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Airbnb UK has purchased the following applications: Apple Pay for Payment Processing in 2020, Workday HCM for Core HR in 2018, Counterpath Bria for PBX, VoiP and Phone Systems in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Airbnb UK is running and its propensity to invest more and deepen its relationship with Apple , Workday , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Airbnb UK revenues, which have grown to $115.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Airbnb UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Airbnb UK Tech Stack and Enterprise Applications
Airbnb UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Airbnb UK integrated Apple Pay into its website checkout, implementing Apple Pay as its Payment Processing option for online bookings. The Apple Pay integration was configured on airbnb.co.uk to surface an Apple Pay button in the web booking flow, leveraging the browser payment sheet and device supported authentication to streamline payment authorization for customers on compatible devices.
The deployment focused on web checkout payment processing capabilities typical of Payment Processing platforms, including tokenized card provisioning, payment authorization handoff, and settlement orchestration within the booking transaction flow. Operational coverage centered on the UK booking and guest billing workflow, with governance controls applied at the web checkout configuration level and payment method settings to manage Apple Pay availability and authentication policies.
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Airbnb UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2018 | 2018 |
In 2018 Airbnb UK implemented Workday HCM in the Core HR category to centralize human resources processes for its United Kingdom employee base. The implementation focused on operational HR and recruiting workflows for an organization of approximately 200 employees, positioning Workday HCM as the system of record for employee data, supervisory organisations, departments, and locations.
Configuration work included core reports and custom reports development, Recruitment and onboarding configuration, and the design of staffing, job profile and positions structures. The program included moving employees into allocated supervisory organisation structures via departments or locations, setting up eligibility rules, compensation grades and allowances, and assigning compensation packages to employees within Workday HCM.
Integrations and data movement used iLoads and EIB configuration to transfer employee and position data into Workday HCM. Business processes for employee self service were validated with testing for Hire, Job change, Transfer, Terminate, Promote, and Compensation change, ensuring end to end record creation and updates flowed through supervisory organisation and position hierarchies.
Governance activities included producing requirement specifications and documentation, engaging stakeholders and end users to clarify requirements and use cases, and providing day to day support on HCM Workday operations. Testing cycles for business processes and ESS workflows were used to operationalize staffing and compensation workflows across HR and recruiting functions.
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Workforce Management | HCM |
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2015 | 2015 |
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Airbnb UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Counterpath | Legacy | Counterpath Bria | PBX, VoiP and Phone Systems | Collaboration | n/a | 2014 | 2014 |
In 2014 Airbnb UK implemented Counterpath Bria as its PBX, VoiP and Phone Systems platform to support corporate telephony and the Genesys based global customer care environment. The Counterpath Bria deployment was positioned inside Airbnb ITX Enterprise Applications Operations and covered administration of the corporate PBX and the underlying global telephony network.
Configuration and operational modules for Counterpath Bria included softphone provisioning, SIP signaling and routing, call routing and directory services, and presence management consistent with PBX, VoiP and Phone Systems capabilities. Implementation work referenced integration and orchestration with Freeswitch and Kamailio for SIP routing and session management, and close operational coupling with the Genesys contact center platform to coordinate inbound and outbound customer care workflows.
Operational coverage extended to system administration of related enterprise tools including Zendesk, LivePerson and Spearline, and incident management workflows that collected diagnostics across multiple systems. Project work included a complete platform migration from hosted to a private cloud environment, and troubleshooting and case analysis were conducted with third parties such as service carriers, vendors and consultants as part of regular operations.
Governance and process changes centered on incident management including on-call rotation, incident post mortem analysis, change management requests, and creation of training and knowledge base documentation. Operational staffing and partner management activities included hiring contracting staff and providing multi-tier support in a follow the sun model to collaborate with internal customers and other IT teams.
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Airbnb UK eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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Airbnb UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2013 | 2013 |
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Caller ID | CRM |
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2014 | 2014 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Airbnb UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2012 | 2012 |
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Airbnb UK TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2020 | 2020 |
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Airbnb UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Airbnb UK Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Airbnb UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Director Digital Experience Management | Director | IT | |
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Director of Global Service Performance | Director | Finance | |
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Customer Experience Technology Leader | Manager | Customer Service | |
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Global Director, CS Service Excellence | Director | Finance | |
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CS Operational Change Manager | Manager | Finance | |
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Apps Being Evaluated by Airbnb UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Airbnb UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Airbnb UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Airbnb UK Technographics
Airbnb UK is a Leisure and Hospitality organization based in United Kingdom,
with around 200 employees and annual revenues of $115.0 million.
Airbnb UK operates a diverse technology stack with applications such as
Apple Pay, Workday HCM and Counterpath Bria,
covering areas like Payment Processing, Core HR and PBX, VoiP and Phone Systems.
Airbnb UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, Workday and Counterpath.
Airbnb UK recently adopted applications including
FullStory in 2022, Apple Pay in 2020 and Visa CardinalCommerce in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Airbnb UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Airbnb UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Airbnb UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.