London, EC4V 6JA,
United Kingdom
Airbnb UK Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Airbnb UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Airbnb UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Airbnb UK has purchased the following applications: Apple Pay for Payment Processing in 2020, Workday HCM for Core HR in 2018, Counterpath Bria for PBX, VoiP and Phone Systems in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Airbnb UK is running and its propensity to invest more and deepen its relationship with Apple , Workday , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Airbnb UK revenues, which have grown to $115.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Airbnb UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2018 | 2018 |
|
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|
|
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Workforce Management | HCM |
|
2015 | 2015 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Counterpath | Legacy | Counterpath Bria | PBX, VoiP and Phone Systems | Collaboration | n/a | 2014 | 2014 |
In 2014 Airbnb UK implemented Counterpath Bria as its PBX, VoiP and Phone Systems platform to support corporate telephony and the Genesys based global customer care environment. The Counterpath Bria deployment was positioned inside Airbnb ITX Enterprise Applications Operations and covered administration of the corporate PBX and the underlying global telephony network.
Configuration and operational modules for Counterpath Bria included softphone provisioning, SIP signaling and routing, call routing and directory services, and presence management consistent with PBX, VoiP and Phone Systems capabilities. Implementation work referenced integration and orchestration with Freeswitch and Kamailio for SIP routing and session management, and close operational coupling with the Genesys contact center platform to coordinate inbound and outbound customer care workflows.
Operational coverage extended to system administration of related enterprise tools including Zendesk, LivePerson and Spearline, and incident management workflows that collected diagnostics across multiple systems. Project work included a complete platform migration from hosted to a private cloud environment, and troubleshooting and case analysis were conducted with third parties such as service carriers, vendors and consultants as part of regular operations.
Governance and process changes centered on incident management including on-call rotation, incident post mortem analysis, change management requests, and creation of training and knowledge base documentation. Operational staffing and partner management activities included hiring contracting staff and providing multi-tier support in a follow the sun model to collaborate with internal customers and other IT teams.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce Fraud Protection | eCommerce |
|
2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2013 | 2013 |
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Caller ID | CRM |
|
2014 | 2014 |
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Customer Engagement | CRM |
|
2018 | 2018 |
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Customer Experience | CRM |
|
2022 | 2022 |
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Customer Experience | CRM |
|
2017 | 2017 |
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Customer Support | CRM |
|
2020 | 2020 |
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Customer Support | CRM |
|
2020 | 2020 |
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Marketing Automation | CRM |
|
2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2012 | 2012 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
AML, Fraud and Compliance | TRM |
|
2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
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Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
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Content Delivery Network | IaaS |
|
2014 | 2014 |
|
Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IoT Platform | Internet of Things |
|
2019 | 2019 |
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| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||