Singapore, 797553,
Singapore
Airbus Helicopters Singapore Technographics
Airbus Helicopters Singapore Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Airbus Helicopters Singapore and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Airbus Helicopters Singapore employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Airbus Helicopters Singapore has purchased the following applications: Oracle Siebel for CRM in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Airbus Helicopters Singapore is running and its propensity to invest more and deepen its relationship with Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Airbus Helicopters Singapore revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Airbus Helicopters Singapore intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Airbus Helicopters Singapore Tech Stack and Enterprise Applications
Airbus Helicopters Singapore CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Siebel | CRM | CRM | n/a | 2014 | 2015 |
In 2014 Airbus Helicopters Singapore implemented Oracle Siebel as its CRM to centralize customer service workflows for Repair and Overhaul order administration. The deployment focused on Customer Service operations within Airbus Helicopters Southeast Asia Pte Ltd in Singapore, positioning Oracle Siebel CRM as the primary tool for customer case handling and order discrepancy tracking.
Oracle Siebel was configured to support order administration and case management capabilities typical of CRM systems, including customer contact management, discrepancy resolution workflows, and periodic customer reporting. The implementation supported generation and tracking of order related artifacts and provided a structured mechanism for customer requests such as budgetary repair quotes and status inquiries, aligning system workflows with repair and overhaul operational processes.
The Siebel deployment was integrated with SAP for operational data exchange, with SAP used as the source for customer order information and document generation such as purchase orders and delivery notes. This integration enabled consolidated reporting for monthly or bi weekly customer meetings and ensured that order tracking data flowed between Oracle Siebel CRM and SAP driven tracking records.
Operational governance emphasized a central customer service focal point model, where the customer service representative acted as primary liaison with internal and external stakeholders and participated in ad hoc team projects. Workflows around invoice generation and submission to customers, customer escalation handling, and stakeholder liaison were instrumented through Oracle Siebel CRM to standardize interactions across the Customer Service function.
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IT Decision Makers and Key Stakeholders at Airbus Helicopters Singapore
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Apps Being Evaluated by Airbus Helicopters Singapore Executives
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