Airhelp
Warschauer Platz 11-13,
Berlin, 10245,
Germany
Berlin, 10245,
Germany
48 2 23 07 10 42
Professional Services
Airhelp Technographics
Airhelp Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Airhelp and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Airhelp employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Airhelp has purchased the following applications: Teamtailor ATS for Recruiting, Applicant Tracking System in 2019, SentiOne for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Airhelp is running and its propensity to invest more and deepen its relationship with Teamtailor , Pinpoint , SentiOne or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Airhelp revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Airhelp intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Airhelp Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Teamtailor | Legacy | Teamtailor ATS | Recruiting, Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Airhelp implemented Teamtailor ATS in the Recruiting,Applicant Tracking System category. The Teamtailor ATS is deployed as the primary careers site engine and is exposed on Airhelp's public careers pages to capture applications, present employer branding, and route candidate records into a centralized applicant flow.
The implementation centers on core Recruiting,Applicant Tracking System capabilities, including job posting management, branded careers site integration, candidate tracking across configurable hiring stages, automated candidate communication, interview scheduling workflows, and a searchable candidate database. Configuration work emphasized job templates, stage-based screening and handoff rules, and employer brand content alignment with the careers pages.
Operational scope targets Airhelp's HR and Talent Acquisition functions within the 300-employee professional services organization, with the Teamtailor ATS operating as the recruitment front end for inbound sourcing and application capture. Governance focused on standardizing posting approvals and recruiter to hiring manager workflows, with the system of record for active job openings and candidate status maintained in Teamtailor ATS.
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Recruiting, Applicant Tracking System | HCM |
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2024 | 2024 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SentiOne | Legacy | SentiOne | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Airhelp implemented SentiOne as an omnichannel contact-centre layer. The deployment used SentiOne React to address Chatbots and Conversational AI needs within the travel-sector customer service organization headquartered in Germany and operating across Europe and global markets.
SentiOne React was configured to aggregate social and messaging channels, surface supervisor dashboards, and deploy Instant Response templates for a team of more than 40 agents. Functional capabilities implemented included omnichannel message aggregation, templated instant responses, supervisor monitoring, and agent queue visibility aligned to customer service and social care workflows.
Operational coverage targeted Europe and global operations from the Germany headquarters, consolidating market-level social and messaging channels into a single contact-centre layer to improve cross-market visibility. The implementation centralized agent interaction handling across public comments and direct messages while preserving existing backend systems.
Governance and rollout emphasized supervisor-led monitoring via dashboards and standardized response governance using Instant Response templates to scale comment and message handling. The deployment improved visibility across markets and reduced Facebook Messenger direct-message response time by up to 65% while increasing comment response coverage fourfold.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Airhelp deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform, provisioning the service to support its Germany-based corporate domain and an employee base of roughly 300. The deployment established Google Workspace as the primary communication and productivity layer across customer service, operations, and corporate functions, with the application used directly on the company website for outward-facing collaboration touchpoints.
Airhelp configured core productivity modules including Gmail for corporate email, Google Calendar for scheduling, Google Drive for file storage, and Docs, Sheets and Slides for document collaboration, along with Google Meet for video conferencing and the Admin console for tenant management. Google Workspace (Formerly Google G-Suite) was instrumented to provide shared drives and collaborative editing workflows that align with standard Collaboration category practices.
The implementation follows a cloud-native, multi-tenant SaaS architecture, providing device-agnostic access for distributed teams and centralized administration via the Google Workspace Admin console. Airhelp uses the service on its website and within internal collaboration channels, with configuration focused on domain management, user provisioning, groups, and role-based administration.
Governance was executed through centralized admin controls and delegated administrative roles to manage identity, access, and content retention policies consistent with enterprise Collaboration tooling. Operational coverage spans customer-facing teams and corporate support functions, and the deployment emphasizes standardized collaboration workflows and centralized tenant controls rather than point solutions.
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Collaboration | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Airhelp
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Airhelp Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Airhelp IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Airhelp digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Airhelp Technographics
Airhelp is a Professional Services organization based in Germany,
with around 300 employees and annual revenues of $50.0 million.
Airhelp operates a diverse technology stack with applications such as
Teamtailor ATS, SentiOne and Google Workspace (Formerly Google G-Suite),
covering areas like Recruiting, Applicant Tracking System, Chatbots and Conversational AI and Collaboration.
Airhelp has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Teamtailor, SentiOne and Google.
Airhelp recently adopted applications including
Pinpoint ATS in 2024, Atlassian Jira Service Desk in 2022 and Microsoft 365 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Airhelp’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Airhelp’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Airhelp technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.