AI Buyer Insights:

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● Michelin, an e2open customer evaluated Oracle Transportation Management

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

Airhelp
Location
Warschauer Platz 11-13,
Berlin, 10245,
Germany
Website
https://www.airhelp.com/
Phone
48 2 23 07 10 42
Artw industry
Professional Services
Employee
Revenue

Airhelp Technographics

Airhelp Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Airhelp and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Airhelp employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Airhelp has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2016, SentiOne for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Airhelp is running and its propensity to invest more and deepen its relationship with Microsoft , Amazon Web Services (AWS) , SentiOne or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Airhelp revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Airhelp intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Airhelp Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2016 2016
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2016 2016
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SentiOne Legacy SentiOne Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020, Airhelp implemented SentiOne as an omnichannel contact-centre layer. The deployment used SentiOne React to address Chatbots and Conversational AI needs within the travel-sector customer service organization headquartered in Germany and operating across Europe and global markets. SentiOne React was configured to aggregate social and messaging channels, surface supervisor dashboards, and deploy Instant Response templates for a team of more than 40 agents. Functional capabilities implemented included omnichannel message aggregation, templated instant responses, supervisor monitoring, and agent queue visibility aligned to customer service and social care workflows. Operational coverage targeted Europe and global operations from the Germany headquarters, consolidating market-level social and messaging channels into a single contact-centre layer to improve cross-market visibility. The implementation centralized agent interaction handling across public comments and direct messages while preserving existing backend systems. Governance and rollout emphasized supervisor-led monitoring via dashboards and standardized response governance using Instant Response templates to scale comment and message handling. The deployment improved visibility across markets and reduced Facebook Messenger direct-message response time by up to 65% while increasing comment response coverage fourfold.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2016 2016
Collaboration Collaboration 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2016 2016
Customer Support CRM 2017 2017
Marketing Analytics CRM 2016 2016
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2022 2022
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Recruiting, Applicant Tracking System HCM 2019 2019
Recruiting, Applicant Tracking System HCM 2024 2024
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2021 2021
Transactional Email PaaS 2016 2016
Transactional Email PaaS 2016 2016
Transactional Email PaaS 2021 2021
IT Decision Makers and Key Stakeholders at Airhelp
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Airhelp Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Airhelp Technographics

Airhelp is a Professional Services organization based in Germany, with around 300 employees and annual revenues of $50.0 million.

Airhelp operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, SentiOne and Google Workspace (Formerly Google G-Suite), covering areas like Application Hosting and Computing Services, Chatbots and Conversational AI and Collaboration.

Airhelp has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, SentiOne and Google.

Airhelp recently adopted applications including Pinpoint ATS in 2024, Atlassian Jira Service Desk in 2022 and Microsoft 365 in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Airhelp’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Airhelp’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Airhelp technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.