Bharti Airtel India
Bharti Crescent, 1, Nelson Mandela Road, Phase II, Vasant Kunj,
New Delhi, 110070,
India
New Delhi, 110070,
India
91 11-4666-6100
Communications
Bharti Airtel India Technographics
Bharti Airtel India Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bharti Airtel India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 24420 Bharti Airtel India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bharti Airtel India has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2022, Oracle Cloud HCM for Core HR in 2021, IBM BPM Express for Business Process Management in 2009 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bharti Airtel India is running and its propensity to invest more and deepen its relationship with Oracle , Amdocs , PeopleStrong or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bharti Airtel India revenues, which have grown to $22.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bharti Airtel India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Bharti Airtel India Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP Financial Management | Oracle Consulting Group | 2022 | 2023 |
In 2022, Bharti Airtel India implemented Oracle Cloud ERP to modernize core ERP Financial processes and to integrate finance, planning and supply chain operations. The deployment included Oracle Fusion Cloud Enterprise Resource Planning alongside Oracle Fusion Cloud Supply Chain and Management, and was executed by Oracle Consulting Group, expanding Airtel’s existing Oracle Cloud footprint after an earlier move to Oracle Fusion Cloud Human Capital Management.
The implementation configured Oracle Cloud ERP financial management and planning capabilities, and extended procurement and supply chain functionality through Oracle Cloud SCM to support shared services operations. Airtel used these modules to automate manual processes and to provide an on demand 360 degree view of financial data, aligning ERP Financial workflows with end to end procurement and supply chain processes.
Architecturally the program established a cloud first SaaS deployment model for core back office systems, replacing Oracle E Business Suite as the transactional ERP platform and integrating with the broader Oracle Cloud application set. Operational coverage targeted Airtel’s corporate finance, planning, procurement and shared services layers across the carrier’s multi country operations, leveraging a unified Oracle Cloud ERP and SCM application stack.
Governance and process workstreams focused on transforming shared services operating models to improve productivity and agility, with change activities aimed at standardizing workflows and enabling employees and partners to work more effectively for customer engagement. Explicit outcomes stated by the project include automation of manual tasks, streamlined procurement and supply chain management, and an on demand 360 degree financial data view enabled by Oracle Cloud ERP in support of Airtel’s finance and planning functions.
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Subscription and Recurring Billing | ERP Financial Management |
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2012 | 2013 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | Oracle Consulting Group | 2021 | 2022 |
In 2021, Bharti Airtel India implemented Oracle Cloud HCM. The Oracle Cloud HCM deployment, classified as Core HR, was executed by Oracle Consulting Group and followed Airtel's broader expansion of Oracle Cloud applications that included Oracle Fusion Cloud ERP and Oracle Fusion Cloud SCM.
The implementation emphasized Core HR capabilities such as centralized employee records, workforce administration and shared services workflows, configured to support Airtel's employees and associates across its operations. Oracle Cloud HCM was provisioned as a cloud SaaS instance and integrated into Airtel's Oracle Cloud application landscape to provide consistent HR data models and standardized HR functional processes.
Operational governance was aligned with Airtel's shared services transformation agenda to drive productivity and agility, with process standardization and role based access controls to support HR, finance and operations teams. The HCM deployment expanded Airtel's Oracle Cloud footprint and was positioned to support changes in internal operating models and cross functional collaboration between HR and enterprise shared services.
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Learning and Development | HCM |
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2015 | 2015 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM BPM Express | Business Process Management | ERP Services and Operations | n/a | 2009 | 2010 |
In 2009, Bharti Airtel India deployed IBM BPM Express to automate customer activations and operational processes. The deployment leveraged IBM WebSphere-based SOA and Business Process Management capabilities to orchestrate service fulfillment workflows and employee-facing operational tasks.
IBM BPM Express was used to implement process orchestration, workflow automation, transactional routing, and service monitoring, consolidating activation steps into reusable process models. The documented implementation supported millions of transactions daily and improved employee productivity and service monitoring according to IBM case materials that describe BPM and WebSphere solutions.
Operational coverage centered in India across customer operations and service delivery teams, with governance implemented through standardized process models and monitoring dashboards to enforce SLA visibility and exception handling. Use of IBM BPM Express is inferred from IBM case materials that document BPM/WebSphere solutions for Bharti Airtel, positioning IBM BPM Express within the Business Process Management environment for telecom customer activation and operations.
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Core Banking | ERP Services and Operations |
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2016 | 2016 |
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Dealership Management | ERP Services and Operations |
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2024 | 2024 |
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Field Service Management | ERP Services and Operations |
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2024 | 2024 |
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OSS/BSS | ERP Services and Operations |
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2013 | 2014 |
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OSS/BSS | ERP Services and Operations |
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2025 | 2025 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AI Frameworks and Libraries | AI Development |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Intelligent Process Automation | AI-Powered Application |
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2018 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2016 | 2016 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2020 | 2021 |
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Supply Chain Management | SCM |
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2022 | 2023 |
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Warehouse Management | SCM |
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2016 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Complaint Management | CRM |
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2015 | 2015 |
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CRM | CRM |
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2008 | 2009 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2024 | 2024 |
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Customer Loyalty | CRM |
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2016 | 2017 |
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Marketing Automation | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2016 | 2016 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2018 | 2018 |
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Sourcing | Procurement |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extended Detection and Response (XDR) | CyberSecurity |
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2024 | 2024 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Security Information and Event Management (SIEM) | CyberSecurity |
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2024 | 2024 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fire Alarm and Life Safety System | Physical Security |
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2014 | 2014 |
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Physical Access Control System | Physical Security |
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2014 | 2014 |
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Physical Access Control System | Physical Security |
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2016 | 2016 |
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Physical Access Control System | Physical Security |
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2014 | 2014 |
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Physical Security Outsourcing | Physical Security |
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2017 | 2017 |
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Video Security Cameras | Physical Security |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Bharti Airtel India
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Bharti Airtel India Executives
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FAQ - APPS RUN THE WORLD Bharti Airtel India Technographics
Bharti Airtel India is a Communications organization based in India,
with around 24420 employees and annual revenues of $22.00 billion.
Bharti Airtel India operates a diverse technology stack with applications such as
Oracle Cloud ERP, Oracle Cloud HCM and IBM BPM Express,
covering areas like ERP Financial, Core HR and Business Process Management.
Bharti Airtel India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and IBM.
Bharti Airtel India recently adopted applications including
Ericsson Fixed Wireless Access (FWA) in 2025, Oracle Cloud EPM in 2025 and Opstree Buildpiper in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bharti Airtel India’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bharti Airtel India’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bharti Airtel India technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.