Bharti Airtel India
Bharti Crescent, 1, Nelson Mandela Road, Phase II, Vasant Kunj,
New Delhi, 110070,
India
New Delhi, 110070,
India
91 11-4666-6100
Communications
Bharti Airtel India Technographics
Bharti Airtel India Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bharti Airtel India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 24420 Bharti Airtel India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bharti Airtel India has purchased the following applications: Amdocs SmartOps for AI Frameworks and Libraries in 2021, Amazon EC2 for Application Hosting and Computing Services in 2021, Akamai mPulse for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bharti Airtel India is running and its propensity to invest more and deepen its relationship with Amdocs , Amazon Web Services (AWS) , Telstra or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bharti Airtel India revenues, which have grown to $22.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bharti Airtel India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Bharti Airtel India Data, Technology Stack, and Enterprise Applications
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amdocs | Legacy | Amdocs SmartOps | AI Frameworks and Libraries | AI Development | n/a | 2021 | 2021 | In 2021, Bharti Airtel India implemented Amdocs SmartOps, Apps Category: . The initiative combined Amdocs SmartOps with a bespoke Customer Frustration Index to monitor and measure real-time customer experience against operational KPIs, supporting Airtel’s Zero Failure objective across ordering, billing and payments workflows. Amdocs designed a federated AIOps architecture and advanced automation flows, delivering proactive monitoring, machine learning based predictions, self-healing and zero-touch operations. The implementation included real-time visualization and hooks and plugins into multiple BSS applications to extract statistics for the Customer Frustration Index, which is a weighted average of six operational parameters covering new orders, change orders, SIM replacements, service resumption, online payments and bill dispatch timelines. The deployment used a hybrid automation model to avoid vendor lock-in, routing ticket autohealing either to Airtel’s ServiceNow instance or to Amdocs Amily based on predefined rules. Amdocs delivered end-to-end design, development, testing, deployment and maintenance under SmartOps managed services, providing Level 2 operations support for end-to-end business processes and Level 3 maintenance for billing systems, while aligning automation lifecycles and dataset management to TM Forum’s AIOps toolkits and Business Process Framework eTOM. Governance incorporated a software lifecycle for automation aligned to TM Forum’s AIOps framework and federated visibility across the billing stack, with 20 service flows mapped and visualized to date. Results reported by Airtel and Amdocs include a drop in the Customer Frustration Index from 1.2 to 0.2, a 60% reduction in call center volumes in six months, 90% fewer order fallouts with 92% of fallouts resolved via automation, 99% of bills delivered within 24 hours, 100% accuracy for self‑service bill payments, more than 50 system fixes delivered by Level 3 maintenance and nearly 80% of Level 4 tickets resolved in under two hours. |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 | ||
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai mPulse | Application Performance Management | ITSM | n/a | 2021 | 2021 | ||
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IT Service Management | ITSM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Apps Development | PaaS |
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2025 | 2025 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Business Process Management | ERP Services and Operations |
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2009 | 2010 |
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Core Banking | ERP Services and Operations |
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2016 | 2016 |
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Dealership Management | ERP Services and Operations |
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2024 | 2024 |
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Field Service Management | ERP Services and Operations |
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2024 | 2024 |
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OSS/BSS | ERP Services and Operations |
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2013 | 2014 |
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OSS/BSS | ERP Services and Operations |
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2025 | 2025 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Intelligent Process Automation | AI-Powered Application |
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2018 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Complaint Management | CRM |
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2015 | 2015 |
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CRM | CRM |
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2008 | 2009 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2023 | 2023 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Core HR | HCM |
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2021 | 2022 |
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Learning and Development | HCM |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Document Management | Content Management |
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2016 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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eCommerce | eCommerce |
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2013 | 2013 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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ERP Financial | ERP Financial Management |
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2022 | 2023 |
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Subscription and Recurring Billing | ERP Financial Management |
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2012 | 2013 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Extended Detection and Response (XDR) | CyberSecurity |
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2024 | 2024 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Security Information and Event Management (SIEM) | CyberSecurity |
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2024 | 2024 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Fire Alarm and Life Safety System | Physical Security |
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2014 | 2014 |
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Physical Access Control System | Physical Security |
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2014 | 2014 |
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Physical Access Control System | Physical Security |
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2016 | 2016 |
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Physical Access Control System | Physical Security |
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2014 | 2014 |
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Physical Security Outsourcing | Physical Security |
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2017 | 2017 |
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Video Security Cameras | Physical Security |
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2014 | 2014 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Order Management | SCM |
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2020 | 2021 |
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Supply Chain Management | SCM |
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2022 | 2023 |
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Warehouse Management | SCM |
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2016 | 2017 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Procurement | Procurement |
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2018 | 2018 |
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Sourcing | Procurement |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Bharti Airtel India
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Bharti Airtel India Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Bharti Airtel India Technographics
Bharti Airtel India is a Communications organization based in India,
with around 24420 employees and annual revenues of $22.00 billion.
Bharti Airtel India operates a diverse technology stack with applications such as
Amdocs SmartOps, Amazon EC2 and Akamai mPulse,
covering areas like AI Frameworks and Libraries, Application Hosting and Computing Services and Application Performance Management.
Bharti Airtel India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Amdocs, Amazon Web Services (AWS) and Akamai.
Bharti Airtel India recently adopted applications including
Oracle Compute Cloud@Customer in 2025, Opstree Buildpiper in 2025 and Ericsson Fixed Wireless Access (FWA) in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bharti Airtel India’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bharti Airtel India’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bharti Airtel India technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.