List of IBM BPM Express Customers
Armonk, 10504, NY,
United States
Since 2010, our global team of researchers has been studying IBM BPM Express customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBM BPM Express for Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBM BPM Express for Business Process Management include: Bharti Airtel India, a India based Communications organisation with 24420 employees and revenues of $22.00 billion, Globe Telecom, a Philippines based Communications organisation with 6662 employees and revenues of $3.05 billion, Bank of the West, a United States based Banking and Financial Services organisation with 9261 employees and revenues of $2.75 billion and many others.
Contact us if you need a completed and verified list of companies using IBM BPM Express, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IBM BPM Express customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Bank of the West | Banking and Financial Services | 9261 | $2.8B | United States | IBM | IBM BPM Express | Business Process Management | 2008 | n/a | In 2008, Bank of the West implemented IBM BPM Express as part of a Business Process Management initiative to automate loan and credit approval workflows in the United States. The engagement focused on moving decision orchestration and case handling into a centralized process layer, with IBM BPM Express providing workflow orchestration and approvals for lending operations. Bank of the West configured IBM BPM Express to implement standard approval workflows, rules based routing for credit decisions, and automated task assignment for underwriters and credit officers. The solution architecture paired IBM BPM Express process orchestration with enterprise content services, leveraging IBM FileNet for document capture, retention, and case file management to keep credit files and supporting documentation aligned with process state. Integrations centered on IBM FileNet for content management and the banks lending and credit operations applications, enabling automated document retrieval and status updates within the BPM flow. Operational coverage targeted retail and commercial lending functions across the United States, reducing manual handoffs and consolidating approval checkpoints under a single process control plane. Governance changes included centralized process control, standardized approval milestones, and role based routing to enforce policy and reduce ad hoc exceptions. The implementation reduced approval turnaround from nearly a week to less than a day and targeted approximately US$1.5 million in savings over five years, reflecting explicit outcomes reported for the IBM BPM and FileNet based deployment. | |
 |
Bharti Airtel India | Communications | 24420 | $22.0B | India | IBM | IBM BPM Express | Business Process Management | 2009 | n/a | In 2009, Bharti Airtel India deployed IBM BPM Express to automate customer activations and operational processes. The deployment leveraged IBM WebSphere-based SOA and Business Process Management capabilities to orchestrate service fulfillment workflows and employee-facing operational tasks. IBM BPM Express was used to implement process orchestration, workflow automation, transactional routing, and service monitoring, consolidating activation steps into reusable process models. The documented implementation supported millions of transactions daily and improved employee productivity and service monitoring according to IBM case materials that describe BPM and WebSphere solutions. Operational coverage centered in India across customer operations and service delivery teams, with governance implemented through standardized process models and monitoring dashboards to enforce SLA visibility and exception handling. Use of IBM BPM Express is inferred from IBM case materials that document BPM/WebSphere solutions for Bharti Airtel, positioning IBM BPM Express within the Business Process Management environment for telecom customer activation and operations. | |
 |
Globe Telecom | Communications | 6662 | $3.1B | Philippines | IBM | IBM BPM Express | Business Process Management | 2009 | n/a | In 2009 Globe Telecom implemented IBM BPM Express for Business Process Management to automate promotional offer creation and execution across its Philippines operations. The deployment centered on a service creation and delivery platform that combined WebSphere and SOA oriented BPM capabilities to accelerate offer design and activation. IBM BPM Express was configured to model and automate the end to end promotional lifecycle, including offer orchestration, approval workflows, and execution automation. The implementation emphasized rapid configuration of promotion templates and process-driven decision points to reduce manual handoffs and enforce governance of promotional rules. The platform integrated with an IBM and Nokia Siemens SOA based service creation and delivery environment and leveraged WebSphere SOA components for runtime orchestration. Operational coverage included marketing, product management, and service operations teams in the Philippines, using the Business Process Management solution to centralize promotional processes and coordinate execution across network and billing interfaces. Governance was codified into automated workflows and approval gates to standardize promotion rollout and reduce cycle time. The case documents an expected one year payback, a 600% increase in promotion effectiveness, and a greater than 95% reduction in time and cost to develop new promotions as explicit outcomes of the initiative. |
Buyer Intent: Companies Evaluating IBM BPM Express
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||