Paris, 75010,
France
Akio Technographics
Akio Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Akio and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 65 Akio employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Akio has purchased the following applications: Akio.cx for Call Center, Customer Experience in 2018, OVHcloud for Application Hosting and Computing Services in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Akio is running and its propensity to invest more and deepen its relationship with Akio Solutions , Intuit , Flexmail or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Akio revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Akio intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Akio Tech Stack and Enterprise Applications
Akio CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akio Solutions | Legacy | Akio.cx | Call Center, Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, Akio implemented Akio.cx, a Customer Experience Software Platform, on its public website to centralize client engagement for its professional services firm based in France. The deployment positioned Akio.cx as the primary online touchpoint for customer support and client engagement, aligning the Company Application Category Business Function relationship around web‑based interaction and case handling.
The Akio.cx implementation incorporated category‑typical capabilities for a Customer Experience Software Platform, including on‑site chat, ticketing and case workflows, knowledge access for agents, and structured feedback capture. Configuration focused on conversation routing, role based access for support and account management users, and retention of session transcripts to support continuity across interactions.
Operationally the solution was embedded directly into Akio's website as the customer facing channel, servicing support and client success teams across the organization. Platform usage was scoped to web engagement and agent console workflows, with internal operations responsible for day to day configuration and content updates to the knowledge resources.
Governance centered on phased rollout across support workflows, agent onboarding to the Akio.cx interface, and definition of response processes and access controls to manage client conversations. The narrative preserves that Akio.cx is the deployed Customer Experience Software Platform and that implementation work emphasized web channel instrumentation, agent workflow standardization, and governance for ongoing support operations.
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Akio IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OVHcloud | Legacy | OVHcloud | Application Hosting and Computing Services | IaaS | n/a | 2022 | 2022 |
In 2022, Akio deployed OVHcloud as its Application Hosting and Computing Services provider to host its corporate website. The implementation uses OVHcloud to provide web hosting and compute resources for the public-facing site, leveraging typical Application Hosting and Computing Services capabilities such as virtual server instances, object storage, and HTTP delivery. OVHcloud functions as the infrastructure layer supporting Akio's website content delivery and ongoing web operations.
Operational scope is concentrated on the corporate website and associated web operations, supporting marketing and client engagement functions within Akio. Configuration and change management are managed by Akio's internal web and IT operations teams, covering DNS, SSL lifecycle, and deployment workflows consistent with hosted web architectures. Governance emphasizes routine operational procedures for updates, monitoring, and certificate management to maintain site availability and security.
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IT Decision Makers and Key Stakeholders at Akio
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Apps Being Evaluated by Akio Executives
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