Nashua, 3062, NH,
United States
AkkenCloud, a Avionte Company Technographics
AkkenCloud, a Avionte Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AkkenCloud, a Avionte Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 AkkenCloud, a Avionte Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AkkenCloud, a Avionte Company has purchased the following applications: FreshDesk Customer Support for Customer Support in 2014, Amazon EC2 for Application Hosting and Computing Services in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AkkenCloud, a Avionte Company is running and its propensity to invest more and deepen its relationship with Freshworks , Microsoft , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AkkenCloud, a Avionte Company revenues, which have grown to $14.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AkkenCloud, a Avionte Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AkkenCloud, a Avionte Company Tech Stack and Enterprise Applications
AkkenCloud, a Avionte Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2014 | 2014 |
In 2014 AkkenCloud, a Avionte Company deployed FreshDesk Customer Support as a website-embedded customer service application to support its Professional Services operations in the United States. FreshDesk Customer Support is instrumented on AkkenCloud's public site to provide a front-line support channel for customers and prospects interacting with the company online.
The implementation centers on standard Customer Support capabilities, including ticketing and case management, a web-based support widget, knowledge base driven self-service, email-to-ticket routing, and workflow automation for queue assignment and SLA handling. Configuration emphasis is on mapping support queues to customer-facing functions and establishing structured ticket lifecycles consistent with helpdesk and customer service operations.
Operational scope is focused on the customer-facing support team within AkkenCloud's approximately 100 employee organization, supporting professional services delivery and client onboarding workflows. Governance evolved to codify support queues, response templates, and escalation paths, and the FreshDesk Customer Support deployment is positioned as the primary Customer Support application for AkkenCloud's helpdesk and customer service functions.
|
|
|
|
|
Marketing Analytics | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
AkkenCloud, a Avionte Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2013 | 2013 |
In 2013, AkkenCloud, a Avionte Company, deployed Amazon EC2 to host and serve its public website. The Amazon EC2 deployment is part of the Application Hosting and Computing Services footprint running on Amazon Web Services and supports the company website infrastructure and public content delivery.
AkkenCloud's use of Amazon EC2 follows a standard web hosting architecture, leveraging EC2 compute instances as virtual servers, AMI based server images for environment consistency, and AWS networking controls such as security groups and elastic IP addressing to manage traffic and connectivity. The implementation centers on instance provisioning and lifecycle management to maintain the website environment, and operational ownership rests with web and infrastructure functions responsible for configuration, patching, and availability of the hosted application.
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at AkkenCloud, a Avionte Company
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by AkkenCloud, a Avionte Company Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||