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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

AkkenCloud, a Avionte Company Tech Stack and Enterprise Applications

AkkenCloud, a Avionte Company CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Freshworks Legacy FreshDesk Customer Support Customer Support CRM n/a 2014 2014
In 2014 AkkenCloud, a Avionte Company deployed FreshDesk Customer Support as a website-embedded customer service application to support its Professional Services operations in the United States. FreshDesk Customer Support is instrumented on AkkenCloud's public site to provide a front-line support channel for customers and prospects interacting with the company online. The implementation centers on standard Customer Support capabilities, including ticketing and case management, a web-based support widget, knowledge base driven self-service, email-to-ticket routing, and workflow automation for queue assignment and SLA handling. Configuration emphasis is on mapping support queues to customer-facing functions and establishing structured ticket lifecycles consistent with helpdesk and customer service operations. Operational scope is focused on the customer-facing support team within AkkenCloud's approximately 100 employee organization, supporting professional services delivery and client onboarding workflows. Governance evolved to codify support queues, response templates, and escalation paths, and the FreshDesk Customer Support deployment is positioned as the primary Customer Support application for AkkenCloud's helpdesk and customer service functions.
Marketing Analytics CRM 2022 2022
Marketing Automation CRM 2019 2019
AkkenCloud, a Avionte Company IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2013 2013
In 2013, AkkenCloud, a Avionte Company, deployed Amazon EC2 to host and serve its public website. The Amazon EC2 deployment is part of the Application Hosting and Computing Services footprint running on Amazon Web Services and supports the company website infrastructure and public content delivery. AkkenCloud's use of Amazon EC2 follows a standard web hosting architecture, leveraging EC2 compute instances as virtual servers, AMI based server images for environment consistency, and AWS networking controls such as security groups and elastic IP addressing to manage traffic and connectivity. The implementation centers on instance provisioning and lifecycle management to maintain the website environment, and operational ownership rests with web and infrastructure functions responsible for configuration, patching, and availability of the hosted application.
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at AkkenCloud, a Avionte Company

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by AkkenCloud, a Avionte Company Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AkkenCloud, a Avionte Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AkkenCloud, a Avionte Company digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD AkkenCloud, a Avionte Company Technographics
AkkenCloud, a Avionte Company is a Professional Services organization based in United States, with around 100 employees and annual revenues of $14.0 million.
AkkenCloud, a Avionte Company operates a diverse technology stack with applications such as FreshDesk Customer Support and Amazon EC2, covering areas like Customer Support and Application Hosting and Computing Services.
AkkenCloud, a Avionte Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Freshworks and Amazon Web Services (AWS).
AkkenCloud, a Avionte Company recently adopted applications including Microsoft Clarity in 2022, Google Cloud Platform (GCP) in 2021 and Cloudflare CDN in 2021, highlighting its ongoing modernization strategy.
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Our research team continuously updates AkkenCloud, a Avionte Company’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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