Al Masaood LLC
Infiniti Showroom Building, Fatima Bint Mubarak Street (Formally Najda Street),,
Abu Dhabi, x,
United Arab Emirates
Abu Dhabi, x,
United Arab Emirates
971 2 201 7000
Professional Services
Al Masaood LLC Technographics
Al Masaood LLC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Al Masaood LLC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 Al Masaood LLC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Al Masaood LLC has purchased the following applications: Microsoft 365 for Collaboration in 2018, Exclaimer Cloud Signatures for Office 365 for Digital Signing in 2019, FreshDesk Customer Support for Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Al Masaood LLC is running and its propensity to invest more and deepen its relationship with Microsoft , Exclaimer , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Al Masaood LLC revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Al Masaood LLC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Al Masaood LLC Tech Stack and Enterprise Applications
Al Masaood LLC Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Al Masaood LLC implemented Microsoft 365 as a centralized Collaboration platform supporting internal communications and document workflows. Microsoft 365 is observable in the company's website source, indicating active use of Microsoft 365 for enterprise collaboration and productivity across the organization. The Microsoft 365 deployment supports business functions such as email, document management, real time coauthoring, file storage, and team communication, positioning Microsoft 365 as the Collaboration backbone for internal collaboration and content workflows.
The deployment follows a cloud tenant model managed centrally, with tenant level administration, role based access controls, and content governance to enforce collaboration policies. Operational coverage is oriented to corporate and professional services departments rather than a single site, reflecting organization wide adoption patterns. Governance and process restructuring implied by the implementation include centralized user provisioning, content lifecycle controls, and collaboration policy enforcement, which are typical governance elements for Collaboration platforms.
|
Al Masaood LLC Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exclaimer | Legacy | Exclaimer Cloud Signatures for Office 365 | Digital Signing | Content Management | n/a | 2019 | 2019 |
In 2019, Al Masaood LLC implemented Exclaimer Cloud Signatures for Office 365 as a centralized cloud solution within the Digital Signing category to standardize corporate email signatures. The deployment of Exclaimer Cloud Signatures for Office 365 is referenced on the company website and is positioned to operate against the organizations Office 365 mailstream to ensure consistent signature rendering across user mailboxes and outward-facing communications.
Configuration focused on template-driven signature management, dynamic user field population, and policy-based signature application. Standard functional modules inferred from the Digital Signing category include centrally managed signature templates, role and department scoped signature rules, and automated signature injection into outbound messages to reduce local client dependencies.
Operational ownership is aligned with central IT for platform administration and with marketing and corporate communications for brand and content governance. Integration is documented with Office 365 through the cloud service, and governance practices emphasize template change control and delegated template ownership to business units to maintain consistent branding and compliance across corporate communications.
|
Al Masaood LLC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, Al Masaood LLC deployed FreshDesk Customer Support on its corporate website to centralize customer inquiry capture and agent ticketing. The FreshDesk Customer Support application serves as the web-embedded intake channel and core ticketing backbone for customer service operations, aligning the Customer Support application with contact center and service desk business functions across Al Masaood's United Arab Emirates operations.
The implementation emphasizes standard Customer Support capabilities, including web widget ticket creation, centralized ticket queues, role based agent groups, automated ticket routing and escalation workflows, knowledge base publishing, and operational reporting for support teams. Governance was structured around centralized ticket ownership and standardized response workflows to operationalize the application for customer facing service teams, with configuration scoped to web channel intake and internal agent workflow orchestration.
|
Al Masaood LLC ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
Al Masaood LLC Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Supplier Relationship Management | Procurement |
|
2014 | 2014 |
|
Al Masaood LLC PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
Al Masaood LLC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
Al Masaood LLC CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Al Masaood LLC
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Al Masaood LLC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Al Masaood LLC IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Al Masaood LLC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Al Masaood LLC Technographics
Al Masaood LLC is a Professional Services organization based in United Arab Emirates,
with around 7000 employees and annual revenues of $3.00 billion.
Al Masaood LLC operates a diverse technology stack with applications such as
Microsoft 365, Exclaimer Cloud Signatures for Office 365 and FreshDesk Customer Support,
covering areas like Collaboration, Digital Signing and Customer Support.
Al Masaood LLC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Exclaimer and Freshworks.
Al Masaood LLC recently adopted applications including
FreshDesk Customer Support in 2022, Freshservice in 2021 and Intuit Mailchimp Mandrill in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Al Masaood LLC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Al Masaood LLC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Al Masaood LLC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.