Alabama Department of Revenue
50 N Ripley St,
Montgomery, 36104, AL,
United States
Montgomery, 36104, AL,
United States
1 334-242-117
Banking and Financial Services
Alabama Department of Revenue Technographics
Alabama Department of Revenue Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alabama Department of Revenue and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Alabama Department of Revenue employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alabama Department of Revenue has purchased the following applications: Exela Lockbox for AR Automation in 2011, Exela Applicant Tracking for Applicant Tracking System in 2000, Exela Debt Collection for Debt Collection and Recovery in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alabama Department of Revenue is running and its propensity to invest more and deepen its relationship with Exela Technologies , LiveChat, Inc. , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alabama Department of Revenue revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alabama Department of Revenue intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alabama Department of Revenue Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP Financial Management | n/a | 2011 | 2011 |
In 2011, Alabama Department of Revenue implemented Exela Lockbox to centralize lockbox and electronic payment processing. Exela Lockbox is deployed as an AR Automation solution supporting daily cash receipt capture and reconciliation for the Revenue Department in Montgomery, Alabama.
The implementation is configured for high-volume lockbox workflows, including image capture and keyed data entry of daily cash receipts for credit card account sweep ins and Direct Debits SourceHov sweep ins, automated posting to taxpayer accounts, and exception processing. Functional capabilities explicitly include preparing and scanning daily receipts, maintaining credit card transaction spreadsheets with updates within two days, correcting RITS batch error listings, creating returned checks summaries and journal vouchers, and processing TOPS payments and reversals of dishonored credit card payments.
Integrations are operationally focused and include file-based exchange to a centralized data center where text files are processed in the Revenue Integrated Tax System RITS, reconciliation against bank statements for certification into Treasurer records, Electronic Fund Transfer automated certification, and downstream reporting feeds for daily collections and Education Trust Fund reporting. The system is used to balance individual and corporate tax collections, reconcile electronic deposits to bank statements, and ensure collections data is available to department personnel on a daily basis.
Governance and operational controls were formalized through participation on the RITS testing team, working directly with the revenue software programmer to validate functionality as tax types are converted into the accounting system. Process SLAs and controls are embedded, including returning checks to the correct tax divisions within two days, ensuring no more than three errors or delays are evident to a supervisor per quarter, and meeting established daily report distribution deadlines.
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Applicant Tracking | Applicant Tracking System | HCM | n/a | 2000 | 2000 |
In 2000, Alabama Department of Revenue implemented Exela Applicant Tracking as part of a broader operational partnership with Exela Technologies. The engagement is documented primarily as outsourced remittance, mailroom and tax return processing where Exela reduced average turnaround from 14 plus days to 24 to 48 hours and delivered multi million dollar annual savings, and Exela worked directly with the department's HR organization on employee conversion and onboarding during the program.
Exela Applicant Tracking is presented as an Applicant Tracking System applied to HR intake and onboarding activities within the agency. Configuration and functional emphasis centered on candidate intake and tracking, onboarding workflow orchestration, requisition management and HCM adjacent record keeping, aligned to the agency scale of about 350 employees and HR use cases for employee conversion.
Operationally the Exela Applicant Tracking deployment was integrated into the broader Exela managed processing model, enabling candidate and personnel documents to be ingested through existing remittance and mailroom capture processes and routed to HR workflows. The implementation scope was concentrated on the Alabama Department of Revenue HR department and the Exela processing center, supporting role based access for HR staff and hiring managers and centralizing applicant documentation alongside outsourced document services.
Governance of the program established joint workflows between agency HR and Exela operations to manage verification and onboarding steps as part of the overall outsourcing engagement. The case study explicitly records the program level outcomes for document processing, namely faster turnaround and multi million dollar annual savings, while HR and applicant tracking use was scoped to support employee conversion and ongoing onboarding operations.
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Debt Collection | Debt Collection and Recovery | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Alabama Department of Revenue engaged Exela Technologies to deploy Exela Debt Collection under the Debt Collection and Recovery category to outsource and automate remittance, lockbox, and mailroom operations for state tax receivables. The effort targeted US public-sector finance and collections workflows within the department's taxpayer services and returns processing functions.
The Exela Debt Collection implementation centered on LockBox/remittance processing and a digital mailroom capability, automating invoice and taxpayer correspondence ingestion, imaging, and remittance posting workflows. Configuration emphasized straight through processing for incoming payments and scanned documents, routing exceptions into manual review queues and supporting receivables reconciliation and return processing automation. These module level capabilities map to Debt Collection and Recovery functional terminology such as remittance processing, cash application, and correspondence digitization.
Operational scope included centralized processing of incoming payments and mail for the Alabama Department of Revenue, shifting operational ownership to Exela and restructuring internal exception handling and adjudication workflows. Outcomes reported in the vendor case study include modernizing return processing and reducing turnaround times for taxpayer correspondence.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2022 | 2022 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Order Management | SCM |
|
2000 | 2000 |
|
IT Decision Makers and Key Stakeholders at Alabama Department of Revenue
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Alabama Department of Revenue Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Alabama Department of Revenue Technographics
Alabama Department of Revenue is a Banking and Financial Services organization based in United States,
with around 350 employees and annual revenues of $35.0 million.
Alabama Department of Revenue operates a diverse technology stack with applications such as
Exela Lockbox, Exela Applicant Tracking and Exela Debt Collection,
covering areas like AR Automation, Applicant Tracking System and Debt Collection and Recovery.
Alabama Department of Revenue has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies.
Alabama Department of Revenue recently adopted applications including
LiveChat in 2022, DocuSign eSignature in 2021 and Exela Debt Collection in 2015,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Alabama Department of Revenue’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Alabama Department of Revenue’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Alabama Department of Revenue technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.