List of Exela Debt Collection Customers
Irving, 75061, TX,
United States
Since 2010, our global team of researchers has been studying Exela Debt Collection customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Exela Debt Collection for Debt Collection and Recovery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Exela Debt Collection for Debt Collection and Recovery include: Aflac, a United States based Insurance organisation with 12785 employees and revenues of $18.84 billion, Alabama Power Company, a United States based Utilities organisation with 6100 employees and revenues of $6.41 billion, Alabama Department of Revenue, a United States based Banking and Financial Services organisation with 350 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using Exela Debt Collection, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Exela Debt Collection customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aflac | Insurance | 12785 | $18.8B | United States | Exela Technologies | Exela Debt Collection | Debt Collection and Recovery | 2021 | n/a |
In 2021, Aflac implemented Exela Debt Collection in the Debt Collection and Recovery category to support payer claims operations in the United States. The engagement was positioned alongside claims and transaction processing services within the insurance revenue cycle management space, with Exela contracted under a commercial arrangement to handle collections related workflows for claims receivables.
Exela Debt Collection was configured to manage account receivables management, collections workflow orchestration, payment reconciliation and dispute tracking functions consistent with Debt Collection and Recovery platforms. Configuration emphasized processing claim-related receivables and automating standard collections lifecycle steps to align with Aflac’s payer claims processing throughput.
Operational coverage centered on payer claims operations and revenue cycle management departments, where Exela provided claims transaction processing services as part of the outsourcing relationship. The deployment model focused on processing claims-linked receivables and integrating operational collections touchpoints into ongoing claims workflows.
Governance and operational risk became material after Exela experienced a June 2022 ransomware incident, with Aflac alleging operational losses and initiating litigation and refund claims tied to the incident. Public reporting of the dispute highlights contractual governance and third party operational risk when external Debt Collection and Recovery services are embedded in insurer claims processing.
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Alabama Department of Revenue | Banking and Financial Services | 350 | $35M | United States | Exela Technologies | Exela Debt Collection | Debt Collection and Recovery | 2015 | n/a |
In 2015, Alabama Department of Revenue engaged Exela Technologies to deploy Exela Debt Collection under the Debt Collection and Recovery category to outsource and automate remittance, lockbox, and mailroom operations for state tax receivables. The effort targeted US public-sector finance and collections workflows within the department's taxpayer services and returns processing functions.
The Exela Debt Collection implementation centered on LockBox/remittance processing and a digital mailroom capability, automating invoice and taxpayer correspondence ingestion, imaging, and remittance posting workflows. Configuration emphasized straight through processing for incoming payments and scanned documents, routing exceptions into manual review queues and supporting receivables reconciliation and return processing automation. These module level capabilities map to Debt Collection and Recovery functional terminology such as remittance processing, cash application, and correspondence digitization.
Operational scope included centralized processing of incoming payments and mail for the Alabama Department of Revenue, shifting operational ownership to Exela and restructuring internal exception handling and adjudication workflows. Outcomes reported in the vendor case study include modernizing return processing and reducing turnaround times for taxpayer correspondence.
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Alabama Power Company | Utilities | 6100 | $6.4B | United States | Exela Technologies | Exela Debt Collection | Debt Collection and Recovery | 2010 | n/a |
In 2010 Alabama Power Company implemented Exela Debt Collection under the Debt Collection and Recovery category to support finance and receivables operations. The deployment complemented Exela Lockbox / AR automation services used to modernize billing, statements, and payment processing for the utility.
The implementation leveraged Exela Lockbox / AR automation modules to capture customer remittances, standardize statement generation, and automate payment posting and reconciliation workflows. Functional capabilities described in technographic records align with lockbox image capture and remittance processing, automated exception routing for unresolved items, and AR posting automation that feeds billing and receivables workflows.
Operational coverage centered on US finance and receivables teams responsible for processing utility payments and statement cycles. Governance focused on centralized exception handling and reconciliation practices tied to billing cycles, and the Exela Debt Collection and Exela Lockbox / AR automation combination is documented as improving reconciliation and payment posting for Alabama Power Company.
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Buyer Intent: Companies Evaluating Exela Debt Collection
- The Envelope Printery, a United States based Manufacturing organization with 94 Employees
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