Albert Heijn Technographics
Albert Heijn Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Albert Heijn and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 125000 Albert Heijn employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Albert Heijn has purchased the following applications: SAP S/4 HANA for ERP Financial in 2021, VONQ Job Marketing for Candidate Relationship Management in 2024, Worldline Mobile POS for Point Of Sale in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Albert Heijn is running and its propensity to invest more and deepen its relationship with SAP , VONQ , SD Worx or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Albert Heijn revenues, which have grown to $54.61 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Albert Heijn intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Albert Heijn Tech Stack and Enterprise Applications
Albert Heijn ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2021 | 2022 |
In 2021, Albert Heijn implemented SAP S/4 HANA as its ERP Financial platform, aligning the company with a group-level global design template created in 2020. The implementation is positioned as a common core financial system within the Ahold Delhaize program, and the same template will be used to roll out comparable ERP Financial instances across European businesses, while U.S. brands are implementing the common core with a go-live scheduled for 2022.
The SAP S/4 HANA deployment focused on core financial modules typical for an ERP Financial system, including general ledger, accounts payable, accounts receivable, fixed assets, period close orchestration, intercompany accounting, and statutory and management reporting. Configuration emphasized a harmonized chart of accounts and master data model to enable standardized financial processes and automated period close workflows, consistent with a template-based approach to controls and finance process automation.
Governance for the Albert Heijn SAP S/4 HANA program was organized around the 2020 global design template, creating a template governance layer for future rollouts across European businesses. The program centralized finance process design and change control to enforce template conformity, while sequencing regional rollouts and aligning operating model changes to the common core financial processes defined in SAP S/4 HANA.
|
Albert Heijn HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| VONQ | Legacy | VONQ Job Marketing | Candidate Relationship Management | HCM | n/a | 2024 | 2024 |
In 2024, Albert Heijn implemented VONQ Job Marketing for Candidate Relationship Management. The deployment targeted the retailer’s growing e-commerce recruitment needs, prioritizing hiring delivery drivers directly across Albert Heijn’s footprint that includes over 1,250 stores, national delivery hubs, and an e-commerce fleet that conducts millions of deliveries annually.
The implementation centered on campaign orchestration and media optimization capabilities within VONQ Job Marketing. Functional modules included forecast-driven campaign planning, channel-specific media weighting across search advertising, social media advertising, and programmatic job advertising, and an always on employer brand campaign to maintain continuous visibility. Campaign configuration was deliberately flexible, allowing proportional allocation of media pressure by location to match shifting local recruitment demand while maintaining focus on Cost per Applicant and Cost per Hire as core performance indicators.
Operational analytics were executed through VONQ’s real-time dashboard that measures the full candidate journey up to completed application. Measured signals included impressions, sessions, vacancy page visits, engagement duration, application completions, weekly hires, Cost per Applicant, and Cost per Hire, with continuous channel comparison feeding iterative optimization. This data-driven measurement model enabled scaling of target group campaigns and rapid adjustments in a tight labor market environment.
Governance and process change moved Albert Heijn from ad hoc advertising to a forecast-based, centrally coordinated campaign plan managed by HR, community and engagement teams, and e-commerce recruitment stakeholders. The program reported a tripling of weekly engagements for Albert Heijn e-Commerce and met or exceeded recruitment targets into 2024, and the operational learning has been applied across additional hiring cohorts to improve overall recruitment quality and efficiency.
|
 |
|
|
Candidate Relationship Management | HCM |
|
2023 | 2023 |
|
|
|
|
|
Employee Self Service | HCM |
|
2025 | 2025 |
|
|
|
|
|
Employee Self Service | HCM |
|
2019 | 2019 |
|
|
|
|
|
Time Clock (Hardware) | HCM |
|
2013 | 2013 |
|
|
|
|
|
Video Interviewing | HCM |
|
2020 | 2020 |
|
Albert Heijn ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Worldline | Legacy | Worldline Mobile POS | Point Of Sale | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Albert Heijn deployed Worldline Mobile POS as part of a regional in-store terminal footprint reported by Worldline. Worldline's corporate documentation lists Albert Heijn among major European customers for payment terminals, and Worldline Mobile POS usage is inferred from that broader terminals offering. Worldline Mobile POS, a Point Of Sale solution, was used to provide customer-facing payment acceptance within Albert Heijn checkout environments across the region.
Functionally the Worldline Mobile POS implementation centered on payment acceptance capabilities typical of Point Of Sale systems, including EMV card processing, contactless NFC payments and support for mobile wallets, together with cashier-assisted mobile checkout workflows. The deployment used Worldline terminal software and handheld form factors consistent with Worldline's terminals, configured to operate within Albert Heijn checkout processes and store operations.
Operationally the rollout was described at the regional level, aligning terminal provisioning and ongoing service with Albert Heijn store operations and Worldline support teams. Integration points focused on payment authorization flows and checkout workflow handling, with Worldline Mobile POS serving the business function of in-store payment processing and front-line transaction handling.
|
Albert Heijn AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Natural Language Processing | AI-Powered Application |
|
2019 | 2019 |
|
Albert Heijn Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2017 | 2017 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2017 | 2017 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2019 | 2019 |
|
Albert Heijn Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Blockchain Platform | Blockchain |
|
2018 | 2018 |
|
Albert Heijn Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
Albert Heijn Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2023 | 2023 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
Albert Heijn eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Product Information Management | eCommerce |
|
2020 | 2020 |
|
Albert Heijn SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transportation Management | SCM |
|
2015 | 2015 |
|
|
|
|
|
Transportation Management | SCM |
|
2022 | 2022 |
|
|
|
|
|
Warehouse Management | SCM |
|
2020 | 2020 |
|
Albert Heijn CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Engagement, Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Support | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
Albert Heijn ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incident Management | ITSM |
|
2019 | 2019 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
Albert Heijn PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2017 | 2017 |
|
|
|
|
|
Test Automation Platform | PaaS |
|
2025 | 2025 |
|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
Albert Heijn IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Database Management, Open-Source Database | IaaS |
|
2022 | 2022 |
|
|
|
|
|
SD-WAN | IaaS |
|
2019 | 2019 |
|
Albert Heijn Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Professional Services | Professional Services |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Albert Heijn
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
VP of Customer Technology | VP | Customer Service | |
|
|
|
Director of Product - Customer & Loyalty | Director | Customer Service | |
|
|
|
Customer Support and Conversational Manager | Manager | Customer Service | |
|
|
|
Customer Journey Owner | CXO | Customer Service | |
|
|
|
Director Technology Customer & Loyalty | Director | Customer Service | |
|
|
|
Propositions Manager Customer & Loyalty | Manager | Customer Service | |
|
|
|
Manager Transport Expertise | Manager | Supply Chain | |
|
|
|
VP Logistics | VP | Supply Chain | |
|
|
|
Director Transport Outbound | Director | Supply Chain | |
|
|
|
IT Director Supply Chain | Director | Supply Chain | |
|
|
|
Director Transport | Director | Supply Chain | |
|
|
|
VP Replenishment and Inbound Logistics | VP | Supply Chain | |
|
Apps Being Evaluated by Albert Heijn Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Albert Heijn IT executives and key decision makers. This section highlights Albert Heijn's latest recorded technology evaluations, including Kaleris YMS ( Formerly Pinc ) for Yard Management on 2026-02-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Albert Heijn digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-03 | Albert Heijn | Evaluated | Kaleris | Kaleris YMS ( Formerly Pinc ) | Yard Management | SCM |
FAQ - APPS RUN THE WORLD Albert Heijn Technographics
Albert Heijn is a Retail organization based in Netherlands,
with around 125000 employees and annual revenues of $54.61 billion.
Albert Heijn operates a diverse technology stack with applications such as
SAP S/4 HANA, VONQ Job Marketing and Worldline Mobile POS,
covering areas like ERP Financial, Candidate Relationship Management and Point Of Sale.
Albert Heijn has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, VONQ and Worldline.
Albert Heijn recently adopted applications including
SD Worx Mysdworx in 2025, Loadium in 2025 and VONQ Job Marketing in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Albert Heijn’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Albert Heijn’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Albert Heijn technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.