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● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

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Alfa Laval Australia
Location
14 Healey Circuit,
Huntingwood, 2148, NSW,
Australia
Website
https://www.alfalaval.com.au/
Phone
61 2 8822-2700
Artw industry
Manufacturing
Employee
Revenue

Alfa Laval Australia Technographics

Alfa Laval Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Alfa Laval Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 84 Alfa Laval Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Alfa Laval Australia has purchased the following applications: Epicor iScala for ERP Financial in 2017, LiveChat for Chatbots and Conversational AI in 2020, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Alfa Laval Australia is running and its propensity to invest more and deepen its relationship with Epicor , LiveChat, Inc. , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Alfa Laval Australia revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alfa Laval Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Alfa Laval Australia Tech Stack and Enterprise Applications

ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Epicor Legacy Epicor iScala ERP Financial ERP Financial Management n/a 2017 2017
In 2017, Alfa Laval Australia implemented Epicor iScala as their ERP Financial platform to centralize finance and accounting operations for the AU NZ entity. The deployment focused on transaction processing and month end close workflows supporting the assistant accountant and the broader finance team. Epicor iScala configuration covered general ledger journal processing, reconciliation of GL balances, bank reconciliations, a maintained fixed asset register with monthly depreciation runs, and full function accounts receivable. The Epicor iScala environment supported recurring journal automation, AR invoicing and collections workflows, and ledger-based reporting used to assist quarterly and annual forecasting. Integrations included SAP Concur for employee expense claim approvals and training, and CashManager for bank and cash management, creating continuity from expense capture to treasury reconciliation. Operational ownership rested with finance and accounting, with governance emphasis on routine GL reconciliations, fixed asset controls and monthly depreciation processes performed by the assistant accountant role.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LiveChat, Inc. Legacy LiveChat Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020, Alfa Laval Australia implemented LiveChat on its public website. The LiveChat implementation provides a web-embedded real-time chat widget, visitor session tracking, and conversational workflows consistent with the Chatbots and Conversational AI category. Alfa Laval Australia implemented LiveChat to support customer support and lead capture through the website, integrating conversational engagement into its external contact channels. Functional capabilities align with standard Chatbots and Conversational AI modules, including canned responses, automated initial triage, chat transcript logging, and an agent console for live sessions. Operational scope centers on customer-facing commercial and service workflows, with governance typically covering response templates, routing rules, and agent training to manage web-originated inquiries. The deployment is a lightweight website-embedded architecture appropriate for an 84 person manufacturing operation in Australia using LiveChat on its site.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2020 2020
In 2020 Alfa Laval Australia implemented Hotjar on its corporate website. The Hotjar deployment, classified under Customer Experience, captures visitor behavior to inform web user experience and digital marketing decisions. Deployment consisted of site level instrumentation using the Hotjar tracking snippet to enable heatmaps, session recordings, conversion funnel analysis, on site feedback polls and short surveys. Functional modules implemented include Hotjar heatmaps, session replay, funnels and feedback widgets to surface interaction patterns and friction points. Operational scope is focused on Alfa Laval Australia web properties and supports marketing and product or digital experience teams responsible for site content and usability. Governance and process emphasis centers on page level tagging and iterative analysis workflows for UX remediation rather than backend system integration.
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2021 2021
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2021 2021
Governance, Risk and Compliance TRM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2018 2018

IT Decision Makers and Key Stakeholders at Alfa Laval Australia

First Name Last Name Title Function Department Email Phone
No data found
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Apps Being Evaluated by Alfa Laval Australia Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Alfa Laval Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Alfa Laval Australia digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Alfa Laval Australia Technographics
Alfa Laval Australia is a Manufacturing organization based in Australia, with around 84 employees and annual revenues of $8.0 million.
Alfa Laval Australia operates a diverse technology stack with applications such as Epicor iScala, LiveChat and Hotjar, covering areas like ERP Financial, Chatbots and Conversational AI and Customer Experience.
Alfa Laval Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Epicor, LiveChat, Inc. and Contentsquare.
Alfa Laval Australia recently adopted applications including Microsoft Azure Monitor in 2021, OneTrust Cookie Consent in 2021 and OneTrust CookiePro in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Alfa Laval Australia’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Alfa Laval Australia’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Alfa Laval Australia technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.