ALFA Shoes Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ALFA Shoes and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 ALFA Shoes employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ALFA Shoes has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020, Microsoft 365 for Collaboration in 2020, Richpanel for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ALFA Shoes is running and its propensity to invest more and deepen its relationship with Microsoft , Amazon Web Services (AWS) , Cloudflare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ALFA Shoes revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ALFA Shoes intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Richpanel | Legacy | Richpanel | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021 ALFA Shoes deployed Richpanel, a Customer Experience application, on its public website. The implementation is focused on the ecommerce storefront at https://www.alfaoutdoor.com and aligns with the Norway-based retailer operating with approximately 100 employees and annual revenue near 6,000,000.
Richpanel was configured to surface Customer Experience capabilities typical for web-first retailers, including an embedded web support widget, a searchable knowledge base for self-service, and a consolidated customer conversation inbox to manage email and chat interactions. Configuration work emphasized customer profile enrichment and automation rules for ticket routing, canned responses, and workflow orchestration to support order inquiries and post-purchase support.
Operational coverage is scoped to the online customer service function and the ecommerce touchpoints on the website, with the Richpanel widget instrumented on site pages to capture session context and order references. Governance and process changes were centered on ticket triage and escalation rules, knowledge base content ownership by support, and operational workflows for routing web-originated support requests to customer service agents.
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2015 | 2015 |
|
|
|
|
|
Tag Management | CRM |
|
2023 | 2023 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2022 | 2022 |
|
|
|
|
|
eCommerce | eCommerce |
|
2023 | 2023 |
|
|
|
|
|
Product Review Management | eCommerce |
|
2022 | 2022 |
|
|
|
|
|
Shipping Management | eCommerce |
|
2021 | 2021 |
|
PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Fashion PLM | PLM and Engineering |
|
2023 | 2023 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2023 | 2023 |
|
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2019 | 2019 |
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2021 | 2021 |
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2021 | 2021 |
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2022 | 2022 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||