List of Richpanel Customers
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United States
Since 2010, our global team of researchers has been studying Richpanel customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Richpanel for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Richpanel for Customer Experience include: Jones Road Beauty, a United States based Consumer Packaged Goods organisation with 41 employees and revenues of $160.0 million, Thinx, a United States based Retail organisation with 179 employees and revenues of $38.0 million, Color siete, a Colombia based Retail organisation with 343 employees and revenues of $30.0 million, Pyrrha, a United States based Retail organisation with 220 employees and revenues of $25.0 million, Muscat Livestock Oman, a Oman based Retail organisation with 300 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Richpanel , including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Richpanel customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1800Ceiling.com | Retail | 10 | $1M | United States | Richpanel | Richpanel | Customer Experience | 2021 | n/a |
In 2021, 1800Ceiling.com deployed Richpanel on its website to centralize Customer Experience for its US-based retail operations. The implementation was oriented to a small, ten person organization and focused on embedding customer support capabilities directly into the storefront to manage incoming inquiries and order-related communications.
The deployment of Richpanel included configuration of customer-facing and agent-facing components typical of Customer Experience platforms, including an embedded web support widget, centralized ticketing and a knowledge base for self-service. Richpanel was configured to surface customer profiles and conversation histories in the agent inbox, enabling unified case handling and context-rich responses across channels.
Operational coverage was limited to website-driven customer engagement and the customer service function, with the solution instrumented on the production site to capture live customer interactions. The implementation emphasized front-end integration with the storefront and routing of inbound messages into a single support queue used by the small support team, reflecting a lean architecture appropriate to a ten person retailer.
Governance focused on standardizing support workflows, defining ticket triage and escalation paths, and assigning ownership within the customer service function to maintain consistent handling of inquiries. Training and simple operational documentation were established to onboard staff to Richpanel and to codify response procedures and escalation rules for ongoing support operations.
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3Dinternational | Automotive | 10 | $1M | United States | Richpanel | Richpanel | Customer Experience | 2021 | n/a |
In 2021, 3Dinternational implemented Richpanel on its website. The deployment embeds the Richpanel web support widget to surface help content and capture customer inquiries directly on product pages and checkout flows. As a Customer Experience application, Richpanel provides ticketing, knowledge base, live chat and self service workflows aligned to a small ecommerce operational footprint for a 10 employee company.
The implementation scope centers on customer support and post sales service, with the company operating Richpanel from its online storefront to manage incoming conversations and case tickets. Configuration work emphasized in site widget behavior, canned responses, ticket routing and knowledge base publishing to standardize support processes across the organization. Richpanel is the primary Customer Experience tool for 3Dinternational, centralizing web initiated customer interactions for the United States based business.
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Acesmave Enterprise | Retail | 10 | $2M | Malaysia | Richpanel | Richpanel | Customer Experience | 2022 | n/a |
In 2022 Acesmave Enterprise deployed Richpanel on its public website to centralize customer interactions. The Malaysia-based retail firm with 10 employees configured Richpanel as its primary Customer Experience application to support online customer service and inquiry handling. The deployment is embedded on the storefront, routing customer messages and support requests into a unified Richpanel workspace for web-initiated engagement.
Configuration focused on core Customer Experience modules typical of Richpanel, including a shared inbox and ticketing, live chat widget, customer timeline and profile aggregation, and a knowledge base for self-service. Operational scope covers customer support and order inquiry workflows managed by a small centralized team, with governance centered on agent routing rules, standardized response templates, and issue tagging to enforce consistent handling. The implementation positions Richpanel as the front-line customer engagement layer for Acesmave Enterprise, aligning application configuration with retail support and post purchase communication workflows.
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Professional Services | 10 | $1M | United States | Richpanel | Richpanel | Customer Experience | 2022 | n/a |
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Retail | 10 | $1M | United States | Richpanel | Richpanel | Customer Experience | 2025 | n/a |
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Retail | 10 | $1M | United States | Richpanel | Richpanel | Customer Experience | 2020 | n/a |
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Retail | 100 | $6M | Norway | Richpanel | Richpanel | Customer Experience | 2021 | n/a |
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Distribution | 24 | $2M | Norway | Richpanel | Richpanel | Customer Experience | 2021 | n/a |
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Distribution | 100 | $10M | United States | Richpanel | Richpanel | Customer Experience | 2020 | n/a |
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Retail | 25 | $3M | United States | Richpanel | Richpanel | Customer Experience | 2021 | n/a |
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Buyer Intent: Companies Evaluating Richpanel
- Time Pieces International, a United States based Retail organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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