Alfons Adam Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Alfons Adam and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3 Alfons Adam employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alfons Adam has purchased the following applications: Forethought Platform for Chatbots and Conversational AI in 2023, Ecwid for eCommerce in 2021, Google Tag Manager for Tag Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alfons Adam is running and its propensity to invest more and deepen its relationship with Forethought Technologies , Ecwid , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alfons Adam revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alfons Adam intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Forethought Technologies | Legacy | Forethought Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023 Alfons Adam deployed the Forethought Platform on its website. The Forethought Platform is implemented as a Chatbots and Conversational AI solution for the optikadam.de retail site, providing automated customer query handling, FAQ automation, and initial session triage to the small in-store support team. The implementation scope targets customer support and online sales assistance for a three-person optical retail operation in Germany.
Deployment is web-embedded as a site conversational widget that captures inbound customer interactions and escalates complex inquiries to human staff for follow up. Operational governance is managed by on-site personnel who maintain conversation flows and knowledge base content through the Forethought Platform administrative console, with live activation on the public storefront and ongoing monitoring to refine intents and response coverage.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Tag Manager | Tag Management | CRM | n/a | 2018 | 2018 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
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|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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