Alfresco
Bridge Ave, The Place,
Maidenhead, SL6 1AF,
United Kingdom
Maidenhead, SL6 1AF,
United Kingdom
44 16 2836-1288
Professional Services
Alfresco Technographics
Alfresco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alfresco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 160 Alfresco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alfresco has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2017, Reflektive Engagement for Employee Engagement in 2019, Drift AI Chatbot for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alfresco is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Reflektive or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alfresco revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alfresco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alfresco Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2017 | 2017 |
In 2017, Alfresco implemented Oracle NetSuite ERP as its ERP Financial solution to centralize finance operations for the professional services firm. The deployment targeted multi-entity and multi-currency accounting needs to support global transactional activity across the company’s finance organization, including accounts payable, accounts receivable and treasury functions.
Configured Oracle NetSuite ERP modules included bank reconciliations with multi-currency support, credit card transaction reconciliation, prepayment processing with future date reversal scheduling, and sales invoicing workflows. The Oracle NetSuite ERP general ledger and accounting modules were used daily by finance staff to post multi-currency transactions and maintain the company chart of accounts.
Expense management was integrated with the Concur system to route multi-currency expense claims into Oracle NetSuite ERP for accounting and reconciliation. Operational coverage focused on daily reconciliations, credit card and bank transaction processing, sales invoice handling and resolution of customer queries tied to invoicing across global entities.
Governance and workflow changes centered on standardized reconciliation procedures, scheduled controls for prepayment reversals and consolidated invoice processing to create consistent cross-entity accounting practices. These controls were implemented within NetSuite configuration and operational workflows to enforce repeatable financial processes.
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2017 | 2017 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Reflektive | Legacy | Reflektive Engagement | Employee Engagement | HCM | n/a | 2019 | 2019 |
In 2019 Alfresco implemented Reflektive Engagement to drive HR-driven engagement across its global operations. Reflektive Engagement, classified in the Employee Engagement category, was deployed to strengthen HR and manager workflows for continuous feedback and people development. The deployment emphasis was on enabling more frequent performance conversations and structured manager coaching.
Functional configuration centered on Reviews & Check-Ins, Recognition, Surveys and People Analytics, aligning the application components to recurring feedback cycles and recognition workflows. Reviews & Check-Ins were used to operationalize ongoing performance conversations, Recognition supported peer and manager-driven acknowledgements, Surveys drove participation-based sentiment capture, and People Analytics provided reporting for HR and leadership to monitor engagement patterns. The implementation used these modules to formalize feedback frequency and surface managerial development needs.
Operational scope covered Alfresco’s global employee base with HR leading rollout and managers adopting regular check-ins and recognition routines. Within two years Alfresco reported an increase in engagement to 90 percent and 89 percent survey participation, outcomes documented alongside the specific use of Reviews & Check-Ins, Recognition, Surveys and People Analytics in Reflektive Engagement. Governance and ongoing usage were centered in HR, with people analytics informing follow up and manager development activities.
|
|
|
|
|
Employee Recognition and Rewards Management | HCM |
|
2019 | 2019 |
|
|
|
|
|
Performance and Goal Management | HCM |
|
2016 | 2016 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Alfresco deployed Drift AI Chatbot on its website. The deployment placed Drift AI Chatbot squarely in the Chatbots and Conversational AI category to support website-driven customer engagement, lead capture, and qualifying inbound interest for marketing and sales teams.
The implementation focused on conversational playbooks and intent detection, guided qualification flows, routing logic, and bot to human handoff for complex inquiries. Drift AI Chatbot was configured with embedded web chat widget instrumentation and an administrative console for playbook authoring, session handling rules, and conversational response templates.
Operational scope was limited to the Alfresco website and covered marketing, sales development, and customer support touchpoints. Governance included defined escalation paths to human agents, routine content and response review cycles, and versioned playbook management to align conversational routing and messaging with existing marketing and sales processes.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
Event Management | Collaboration |
|
2020 | 2020 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2018 | 2018 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2021 | 2021 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2020 | 2020 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2022 | 2022 |
|
|
|
|
|
Listing Management | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2019 | 2019 |
|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2022 | 2022 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Alfresco
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Alfresco Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Alfresco IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Alfresco digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Alfresco Technographics
Alfresco is a Professional Services organization based in United Kingdom,
with around 160 employees and annual revenues of $60.0 million.
Alfresco operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Reflektive Engagement and Drift AI Chatbot,
covering areas like ERP Financial, Employee Engagement and Chatbots and Conversational AI.
Alfresco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Reflektive and Drift.
Alfresco recently adopted applications including
Voyado in 2022, Bubble Platform in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Alfresco’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Alfresco’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Alfresco technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.