Alidi Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Alidi Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9000 Alidi Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alidi Group has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2020, Calltouch for Call Tracking and Recording in 2022, Cloudflare CDN for Content Delivery Network in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alidi Group is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Calltouch , Cloudflare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alidi Group revenues, which have grown to $1.38 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alidi Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Calltouch | Legacy | Calltouch | Call Tracking and Recording | CRM | n/a | 2022 | 2022 |
In 2022 Alidi Group implemented Calltouch on their website. Calltouch functions as Alidi Group's Call Tracking and Recording solution, capturing inbound web-originated calls and storing session-level call logs and recorded audio to support marketing attribution and contact center workflows.
The deployment uses a site-level instrumentation approach common to call tracking, with Calltouch's tag and dynamic number insertion to map web sessions to phone calls and preserve campaign parameters for attribution. Functional capabilities exercised align with the Call Tracking and Recording category, specifically call tracking, call recording, session attribution and dynamic number allocation, configured to link online campaigns and page visits to inbound voice interactions. Configuration emphasis is on web-to-phone attribution and call capture rather than on back-office financial or ERP processing.
Operational scope centers on marketing for campaign measurement and the contact center for call handling and quality assurance, with call recordings and attribution data feeding lead routing and qualification workflows. Governance and process ownership are oriented toward marketing operations and customer service teams for access, retention and usage policies, positioning Calltouch as the primary mechanism for inbound voice attribution across Alidi Group's website-driven sales and service channels.
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CRM | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cloudflare | Legacy | Cloudflare CDN | Content Delivery Network | IaaS | n/a | 2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2017 | 2017 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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