Alistair Group
2nd Floor, Kilwa House, Plot 369 Toure Drive,
Dar es Salaam, x,
Tanzania
Dar es Salaam, x,
Tanzania
255 769 445 086
Transportation
Alistair Group Technographics
Alistair Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alistair Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Alistair Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alistair Group has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, FreshDesk Customer Support for Customer Support in 2021, Freshservice for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alistair Group is running and its propensity to invest more and deepen its relationship with Google , Freshworks , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alistair Group revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alistair Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alistair Group Tech Stack and Enterprise Applications
Alistair Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Alistair Group implemented Google Workspace (Formerly Google G-Suite). The deployment is cited on the company website and is scoped to the company’s Tanzania operations covering roughly 600 employees, aligned with the Collaboration category. The implementation centers on core Collaboration services including corporate email, shared document editing, cloud file storage, and calendar scheduling across business units.
Administration is executed through standard Google Workspace (Formerly Google G-Suite) controls, using centralized user provisioning, group management, and admin console policy configuration to govern access and device settings. Operational coverage focuses on corporate communications, project coordination, and day to day productivity workflows, positioning Google Workspace (Formerly Google G-Suite) as the primary collaboration and productivity layer referenced on the public website.
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Alistair Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Alistair Group implemented FreshDesk Customer Support on its website to manage customer inquiries for its transportation operations in Tanzania. FreshDesk Customer Support was provisioned as the companys Customer Support platform, centralizing web submitted tickets and service desk workflows for the corporate support function. The deployment emphasizes ticket creation from the embedded website widget, automated ticket routing and SLA driven escalation to align incoming requests with agent queues and priorities.
The architecture uses a cloud SaaS instance of FreshDesk Customer Support embedded into the Alistair Group website, enabling agents to triage and respond through the FreshDesk console. Functional modules implemented include core ticketing, knowledge base publishing, automation rules and macros, and reporting to support case lifecycle management and agent productivity. Operational coverage centers on customer service teams supporting transportation client operations, with governance focused on workflow standardization, queue configuration and permission controls to enforce consistent support processes.
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Alistair Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022, Alistair Group implemented Freshservice as its IT Service Management platform. Freshservice is deployed to support IT and service operations for the Tanzania headquartered transportation company, covering a user population of approximately 600 employees through a web facing service channel on the company website.
The Freshservice deployment emphasizes core IT Service Management capabilities including incident management, service catalog and request fulfillment, a public self service portal, knowledge management, asset tracking and change workflow configuration. Freshservice automation and workflow engines were configured to enforce SLA policies, route tickets to designated support groups and standardize request types in the service catalog.
The Freshservice self service portal is embedded on Alistair Group’s website to provide end users and external stakeholders with direct access to ticket submission and knowledge articles. Operational coverage centers on the internal IT help desk and service operations for the transportation business, with the platform serving as the central intake and ticketing hub for IT and operational support activities.
Governance for the Freshservice deployment focuses on centralized incident lifecycle controls, role based access and approval flows for change and service requests, and a knowledge article review process to maintain content quality. The rollout approach aligns with common ITSM best practices, with configuration of service roles and SLA definitions to standardize support procedures across the organization.
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Alistair Group PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Alistair Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2019 | 2020 |
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Alistair Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2019 | 2020 |
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Alistair Group Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2019 | 2020 |
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IT Decision Makers and Key Stakeholders at Alistair Group
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Alistair Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Alistair Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Alistair Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Alistair Group Technographics
Alistair Group is a Transportation organization based in Tanzania,
with around 600 employees and annual revenues of $150.0 million.
Alistair Group operates a diverse technology stack with applications such as
Google Workspace (Formerly Google G-Suite), FreshDesk Customer Support and Freshservice,
covering areas like Collaboration, Customer Support and IT Service Management.
Alistair Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google and Freshworks.
Alistair Group recently adopted applications including
Salesforce Sales Cloud in 2022, Freshservice in 2022 and FreshDesk Customer Support in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Alistair Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Alistair Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Alistair Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.