Alka Forsikring Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Alka Forsikring and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 412 Alka Forsikring employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alka Forsikring has purchased the following applications: Boost.ai for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2015, Sitecore CMS for Web Content Management in 2007 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alka Forsikring is running and its propensity to invest more and deepen its relationship with Boost.ai , Microsoft , Sitecore or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alka Forsikring revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alka Forsikring intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Boost.ai | Legacy | Boost.ai | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Alka Forsikring deployed Boost.ai on its corporate website, using the Chatbots and Conversational AI application to automate routine customer interactions and improve web self-service. The deployment was positioned within Alka's digital customer service operations and targeted customer-facing touchpoints on the Alka website.
The Boost.ai implementation centers on a web embedded virtual agent that uses conversational flows, intent classification, natural language understanding, and a dialogue manager to handle inquiries. Configuration work included authored conversational scripts and a managed knowledge base focused on policy and claims FAQs, with session handling, fallback responses, and scripted escalation triggers for unresolved issues. Boost.ai was configured to capture structured conversational data for operational review and continuous model refinement.
Integration scope is explicitly the Alka website where the Boost.ai web chat widget orchestrates first contact and session routing. Operational coverage spans customer service and policy servicing workflows that originate on the site, with the virtual agent handling routine inquiries and channeling complex cases into Alka's human-assisted follow up processes. The implementation emphasizes conversational instrumentation to support downstream case handling by front-line teams.
Governance was organized around conversational content management, intent taxonomy, and periodic model training overseen by digital channels and customer service stakeholders. Rollout was staged with iterative content expansion on the website, ongoing monitoring of conversational performance, and version control for conversational assets. Operational ownership resides with Alka's customer service and digital teams, who maintain response accuracy and compliance within the Chatbots and Conversational AI deployment.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2007 | 2007 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Tag Management | CRM |
|
2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2018 | 2018 |
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IT Service Management | ITSM |
|
2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
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Content Delivery Network | IaaS |
|
2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
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