Missoula, 59801, MT,
United States
Allegiance Benefit Plan Management Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Allegiance Benefit Plan Management and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Allegiance Benefit Plan Management employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Allegiance Benefit Plan Management has purchased the following applications: JobMatch ApplicantPro for Applicant Tracking System in 2013, eGain Analytics Hub for Analytics and BI in 2022, Cisco Webex Meetings for Audio Video and Web Conferencing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Allegiance Benefit Plan Management is running and its propensity to invest more and deepen its relationship with JobMatch , eGain Corporation , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Allegiance Benefit Plan Management revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Allegiance Benefit Plan Management intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JobMatch | Legacy | JobMatch ApplicantPro | Applicant Tracking System | HCM | n/a | 2013 | 2013 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eGain Corporation | Legacy | eGain Analytics Hub | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
In 2022, Allegiance Benefit Plan Management deployed eGain Analytics Hub as part of an eGain omnichannel knowledge platform to modernize member and stakeholder digital engagement for benefits administration. The implementation positioned eGain Analytics Hub to support knowledge powered customer service across member services and benefits administration workflows.
Implementation emphasized Analytics and BI capabilities typical for contact center analytics, including interaction analytics, agent performance dashboards, historical reporting, and knowledge effectiveness measurement. eGain Analytics Hub was configured to surface consolidated executive and operational dashboards, scheduled reporting, and instrumentation of knowledge article usage and case resolution signals to improve operational visibility.
Operational coverage focused on contact center and member services teams and extended analytics across omnichannel endpoints such as web chat, email, voice, and SMS used in benefits administration. Integrations centered on the eGain knowledge repository and the platform s unified interaction feed to enable both real time monitoring and retrospective analysis of member and stakeholder interactions.
Governance and workflow changes prioritized centralized knowledge governance, analytics driven quality assurance, and agent coaching processes that consume eGain Analytics Hub outputs. The deployment connects Allegiance Benefit Plan Management eGain Analytics Hub Analytics and BI to core business functions in member services and benefits administration, providing unified reporting, interaction analytics, and knowledge management visibility.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2023 | 2023 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2010 | 2010 |
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Video Editing | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2013 | 2013 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2021 | 2021 |
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