List of eGain Analytics Hub Customers
Sunnyvale, 94089, CA,
United States
Since 2010, our global team of researchers has been studying eGain Analytics Hub customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eGain Analytics Hub for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eGain Analytics Hub for Analytics and BI include: Assurant, a United States based Insurance organisation with 14000 employees and revenues of $11.90 billion, Tenaquip, a Canada based Distribution organisation with 750 employees and revenues of $90.0 million, Allegiance Benefit Plan Management, a United States based Insurance organisation with 350 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using eGain Analytics Hub, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eGain Analytics Hub customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allegiance Benefit Plan Management | Insurance | 350 | $60M | United States | eGain Corporation | eGain Analytics Hub | Analytics and BI | 2022 | n/a |
In 2022, Allegiance Benefit Plan Management deployed eGain Analytics Hub as part of an eGain omnichannel knowledge platform to modernize member and stakeholder digital engagement for benefits administration. The implementation positioned eGain Analytics Hub to support knowledge powered customer service across member services and benefits administration workflows.
Implementation emphasized Analytics and BI capabilities typical for contact center analytics, including interaction analytics, agent performance dashboards, historical reporting, and knowledge effectiveness measurement. eGain Analytics Hub was configured to surface consolidated executive and operational dashboards, scheduled reporting, and instrumentation of knowledge article usage and case resolution signals to improve operational visibility.
Operational coverage focused on contact center and member services teams and extended analytics across omnichannel endpoints such as web chat, email, voice, and SMS used in benefits administration. Integrations centered on the eGain knowledge repository and the platform s unified interaction feed to enable both real time monitoring and retrospective analysis of member and stakeholder interactions.
Governance and workflow changes prioritized centralized knowledge governance, analytics driven quality assurance, and agent coaching processes that consume eGain Analytics Hub outputs. The deployment connects Allegiance Benefit Plan Management eGain Analytics Hub Analytics and BI to core business functions in member services and benefits administration, providing unified reporting, interaction analytics, and knowledge management visibility.
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Assurant | Insurance | 14000 | $11.9B | United States | eGain Corporation | eGain Analytics Hub | Analytics and BI | 2018 | n/a |
In 2018, Assurant implemented eGain Analytics Hub. The deployment addressed contact center analytics within the Analytics and BI category and was positioned to manage thousands of agents across Assurant's global contact center operations.
The eGain Analytics Hub rollout centralized operational dashboards, agent level and queue level analytics, real time monitoring and historical reporting, and scheduled operational reports for regional and global managers. Functional usage emphasized operational visibility and decision support for contact center operations, aligning analytics outputs with workforce management, quality assurance and operations leadership workflows.
Data was consolidated from contact center platforms and operations data sources into the eGain Analytics Hub to produce unified, role based views for regional teams and centralized operations. Governance centered on centralized analytics provisioning with distributed consumption by regional contact center managers, enabling the consolidation of contact center analytics and faster operational decisions for global teams.
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Tenaquip | Distribution | 750 | $90M | Canada | eGain Corporation | eGain Analytics Hub | Analytics and BI | 2023 | n/a |
In 2023 TENAQUIP implemented eGain Analytics Hub to modernize its digital customer service and agent workflows across English and French markets. TENAQUIP deployed eGain Analytics Hub as its Analytics and BI platform to centralize service analytics that support order handling and contact center efficiency for distribution operations in Canada.
The implementation configured analytics and BI capabilities typical of composable digital service platforms, including configurable dashboards, interaction analytics, real time agent performance reporting, and trend reporting for customer journeys and order processing. eGain Analytics Hub was used to instrument agent workflows and customer interactions, enabling role based views for supervisors and agents and supporting operational reporting and ad hoc analysis.
Deployment was scoped to customer service and contact center teams with bilingual coverage for English and French markets and integration into order handling workflows and service routing processes. Governance included defining analytics ownership, role based access to dashboards, and embedding analytics into agent coaching and escalation workflows to standardize response handling and order resolution.
The program focused on modernizing digital customer service and agent workflows and on improving order handling and contact center efficiency as stated by the customer and vendor announcement. The narrative centers on TENAQUIP eGain Analytics Hub Analytics and BI in support of customer service and order management functions.
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