Fort Wayne, 46802-3699, IN,
United States
Allen County Public Library Building Corporation Technographics
Allen County Public Library Building Corporation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Allen County Public Library Building Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 234 Allen County Public Library Building Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Allen County Public Library Building Corporation has purchased the following applications: Cerkl Broadcast for Employee Experience in 2017, Tidio Live Chat for Chatbots and Conversational AI in 2021, Zoom for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Allen County Public Library Building Corporation is running and its propensity to invest more and deepen its relationship with Cerkl , Tidio , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Allen County Public Library Building Corporation revenues, which have grown to $27.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Allen County Public Library Building Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Allen County Public Library Building Corporation Tech Stack and Enterprise Applications
Allen County Public Library Building Corporation HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cerkl | Legacy | Cerkl Broadcast | Employee Experience | HCM | n/a | 2017 | 2017 |
In 2017, Allen County Public Library Building Corporation implemented Cerkl Broadcast as an Employee Experience application. Allen County Public Library Building Corporation uses Cerkl Broadcast on its public website to publish and surface curated communications to staff and stakeholder audiences. Cerkl Broadcast is configured to operate as a centralized content orchestration layer for employee and stakeholder messaging, leveraging content curation, audience segmentation, scheduled broadcasts, and analytics capabilities commonly associated with Employee Experience platforms. The deployment emphasizes editorial workflows, subscription list management, content tagging, and scheduled cadence controls to support repeatable communications processes. Operational governance is centered on communications and leadership owners who manage approval flows, subscriber segmentation rules, and content lifecycle policies, with the Cerkl Broadcast instance embedded on the library website to serve both internal distribution and outward-facing message publishing.
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Allen County Public Library Building Corporation AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Allen County Public Library Building Corporation implemented Tidio Live Chat on its public website. Tidio Live Chat is deployed as a Chatbots and Conversational AI application to provide live messaging and automated conversational touchpoints for patrons and web visitors.
The deployment centers on a website-embedded chat widget that combines live agent messaging with automated conversational flows, consistent with Tidio Live Chat capabilities such as canned responses, session transcripts, and visitor presence indicators. Configuration is focused on patron engagement workflows, with chat triggers and templated responses used to standardize answers to common reference and account inquiries.
Operational scope is patron-facing on the public website, supporting customer service and reference desk functions within the library. Governance is organized around channel ownership, staffing for live response, and maintenance of messaging templates and bot flows to ensure consistent handling of inbound web inquiries.
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Allen County Public Library Building Corporation Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Allen County Public Library Building Corporation implemented Zoom as its Audio Video and Web Conferencing solution on the public website. Zoom is provisioned to support virtual events and live meetings published through the library web presence, with the Zoom application embedded or linked from acpl.lib.in.us for patron access.
The implementation focuses on standard Audio Video and Web Conferencing capabilities such as scheduled meetings, webinar-style public programming, screen sharing, and participant audio video streaming, aligned to public library service delivery and community engagement functions. Operational coverage is centered on the library organization within the United States, with web-hosted meeting links and access controls used to present virtual programming and staff collaboration through the Zoom platform.
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Collaboration | Collaboration |
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2022 | 2022 |
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Allen County Public Library Building Corporation Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2021 | 2021 |
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Allen County Public Library Building Corporation CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Donor and Fundraising Management | CRM |
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2022 | 2022 |
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Allen County Public Library Building Corporation ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Allen County Public Library Building Corporation PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Allen County Public Library Building Corporation IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Allen County Public Library Building Corporation CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Allen County Public Library Building Corporation
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Allen County Public Library Building Corporation Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||