Augusta, 30909, GA,
United States
Alliance Spine and Pain Centers Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Alliance Spine and Pain Centers and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 260 Alliance Spine and Pain Centers employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alliance Spine and Pain Centers has purchased the following applications: eClinicalWorks healow Genie AI for Call Center in 2025, Cloudflare CDN for Content Delivery Network in 2019, iSalus AllMeds EMR for Electronic Health Record in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alliance Spine and Pain Centers is running and its propensity to invest more and deepen its relationship with eClinicalWorks , Cloudflare , iSalus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alliance Spine and Pain Centers revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alliance Spine and Pain Centers intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eClinicalWorks | Legacy | eClinicalWorks healow Genie AI | Call Center | CRM | n/a | 2025 | 2025 |
In 2025, Alliance Spine and Pain Centers implemented eClinicalWorks healow Genie AI in the Call Center category to manage a significant influx of patient contacts across its outpatient network. The deployment targets a 128-provider pain management practice operating 20 locations in Georgia and supplements two existing call centers, including a center dedicated to billing, to reduce wait times and staff handling of voicemail backlogs.
The eClinicalWorks healow Genie AI rollout focused on a suite of Call Center capabilities, including patient self-service, an intelligent assistant for common queries, automated after-hours service, and conversational smart campaigns. The implementation covers voice, text, and chatbot channels and is configured to handle routine tasks such as appointment scheduling, medication refill requests, references, and billing questions so clinical staff can prioritize complex, high-acuity inquiries.
The solution is deployed as an EHR-agnostic, cloud-oriented contact center layer that integrates with the practice scheduling and medication refill workflows and with existing call routing processes. Operational coverage spans front-desk patient access, revenue cycle operations, and clinical administration workflows, providing 24/7 access to information and reducing the need for patients to leave voicemails or place repeat calls.
Governance and operational changes are led by revenue cycle leadership to data mine call types and redirect first-touch routing, enabling more accurate routing to the correct team. Alliance Spine and Pain Centers expects healow Genie to reduce administrative burden, address staff burnout by offloading routine interactions, and improve patient experience by shortening wait times and increasing access to timely answers.
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Marketing Automation | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cloudflare | Legacy | Cloudflare CDN | Content Delivery Network | IaaS | n/a | 2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iSalus | Legacy | iSalus AllMeds EMR | Electronic Health Record | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Alliance Spine and Pain Centers implemented iSalus AllMeds EMR at its Marietta, Georgia clinical site, deploying an Electronic Health Record to support outpatient spine and pain management workflows. The deployment prioritized clinical staff workflows used by certified medical assistants and physicians, embedding the iSalus AllMeds EMR into front-line triage, visit documentation, and order entry processes.
Configuration centered on core Electronic Health Record capabilities, including clinical documentation templates, vitals capture, medication management and reconciliation workflows, referral creation, and imaging order entry. The iSalus AllMeds EMR was used day to day to record vital signs, support triage decisioning and handoff to the physician, document injection therapy education, and manage controlled substance processes consistent with local clinical practice.
Operational coverage emphasized clinic-level workflows, with clinical staff performing phone triage, in-person triage, and PDMP checks as part of medication management and controlled substance oversight. Referral and imaging order workflows were implemented as part of the EHR care coordination sequence, aligning administrative scheduling, clinical documentation, and order tracking within the iSalus AllMeds EMR environment.
Governance changes focused on standardizing triage escalation protocols, documentation standards for injection therapy and specialist referrals, and role-based tasking for certified medical assistants. Training and on-the-job coaching reinforced new EHR-driven processes for checking PDMP records, generating referrals, and recording vitals, enabling a consistent clinical workflow across the Marietta site.
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Medical Practice Management | ERP Services and Operations |
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2007 | 2008 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2014 | 2014 |
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