Singapore, 239924,
Singapore
Alliance Spot Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Alliance Spot and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Alliance Spot employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alliance Spot has purchased the following applications: Support Hero Knowledge Management System for Content Management in 2020, ReferralMagic for Referral Management in 2020, Amazon EC2 for Application Hosting and Computing Services in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alliance Spot is running and its propensity to invest more and deepen its relationship with Support Hero , ReferralMagic , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alliance Spot revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alliance Spot intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Support Hero | Legacy | Support Hero Knowledge Management System | Content Management | Content Management | n/a | 2020 | 2020 |
In 2020, Alliance Spot implemented Support Hero Knowledge Management System, a Content Management solution, on their website. The deployment supports this Singapore professional services firm with roughly 10 employees, providing a public-facing knowledge base for clients and a centralized repository for internal guidance.
Support Hero Knowledge Management System is used to author, categorize, and publish knowledge articles, with structured taxonomy, metadata management, and full-text search to improve discoverability. The configuration aligns with typical Content Management capabilities, including content authoring workflows, versioning, and web publishing controls.
The system is embedded on Alliance Spot's public site to deliver searchable help content to clients and to centralize knowledge for operations and client success teams. No external integrations are listed for this implementation, the operational scope focuses on web content delivery and structured knowledge workflows for a small professional services organization.
Content governance and article lifecycle management are maintained internally by Alliance Spot staff, with defined roles for authors and reviewers to ensure content accuracy. The implementation emphasizes ongoing editorial control and direct web-based access for clients and consultants, positioning Support Hero Knowledge Management System as the firm’s primary Content Management layer for knowledge.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ReferralMagic | Legacy | ReferralMagic | Referral Management | CRM | n/a | 2020 | 2020 |
In 2020, Alliance Spot deployed ReferralMagic on its website to operationalize referral capture for its professional services business in Singapore. Alliance Spot implemented ReferralMagic as a web-embedded, SaaS Referral Management application to centralize referral intake and basic program administration across the small 10 person firm.
The implementation focused on standard Referral Management capabilities, including web form based referral capture, referral tracking and status management, customizable referral rules and reward logic, and an administrative dashboard for campaign configuration. Deployment was scoped to the corporate website and used by marketing and sales personnel to manage customer acquisition and partner referral workflows, with administrative governance handled within ReferralMagic rather than through a third party integrator.
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Tag Management | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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