Allianz Australia
10 Carrington St,,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 8988-9581
Insurance
Allianz Australia Technographics
Allianz Australia Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Allianz Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5500 Allianz Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Allianz Australia has purchased the following applications: SAP SuccessFactors Employee Central for Core HR in 2020, Aptean Respond for Case Management in 2017, [24]7.ai Customer Engagement Platform for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Allianz Australia is running and its propensity to invest more and deepen its relationship with SAP , Cornerstone OnDemand , Degreed or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Allianz Australia revenues, which have grown to $5.15 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Allianz Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Allianz Australia Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2020 | 2021 |
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HR Service Delivery | HCM |
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2024 | 2024 |
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Learning and Development | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2024 | 2024 |
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Learning and Development | HCM |
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2024 | 2024 |
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Onboarding | HCM |
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2024 | 2024 |
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Payroll | HCM |
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2020 | 2021 |
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Performance and Goal Management | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2021 |
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Time and Attendance | HCM |
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2020 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aptean | Legacy | Aptean Respond | Case Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Allianz Australia implemented Aptean Respond as a complaints management solution to centralize customer service and compliance workflows across its Australian operations. Allianz Australia, a major general insurer with roughly 5,500 employees and a multi million customer base, deployed Aptean Respond to create a single system of record for customer complaints and case resolution within its service organization.
Aptean Respond was configured as an out of the box complaints management application, with implemented capabilities for data insights, scalability and easy configuration to support case handling, complaint categorization and audit trails. Additional modules were deployed to incorporate social media monitoring, quality assurance and survey functionality, enabling structured capture of customer feedback and quality metrics alongside case records.
Operational coverage focused on customer service and compliance teams, with Aptean Respond embedded into complaint intake, triage and investigation workflows to support cross departmental case ownership and consistent escalation. The implementation emphasized configuration over customization to allow the system to adapt as regulatory requirements and customer experience expectations evolved, while maintaining an auditable complaints management footprint.
Governance changes included formalizing complaint handling processes and aligning workflows to Aptean Respond case lifecycle states, enabling standardized reporting and oversight across teams. The deployment aimed to drive improvements across departments and to ensure Allianz Australia customers are listened to and valued through a consistent complaints management capability provided by Aptean Respond.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| [24]7.ai | Legacy | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Allianz Australia deployed the [24]7.ai Customer Engagement Platform on its website. The deployment uses the [24]7.ai Customer Engagement Platform as an AI Platform to provide real-time conversational engagement and automated web interactions. The implementation focused on centralizing public-facing digital touchpoints to handle inbound customer inquiries through the corporate website.
The platform was configured with conversational AI modules including a virtual assistant for scripted flows, session orchestration for multi-turn dialogues, and embedded analytics for conversation monitoring. Integration was implemented at the website layer using a web widget and client-side embedding, placing the platform directly on Allianz Australia public pages and routing interactions into the platform runtime.
Operational scope covered web-based customer service and digital engagement functions, including routine policy inquiries, quick information lookups, and digital lead capture, impacting customer service and marketing channels. Governance and operational control centered on conversation content management and iterative model tuning, supporting continuous refinement of automated dialogues and escalation paths.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Digital Workspace | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Allianz Australia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Allianz Australia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Allianz Australia Technographics
Allianz Australia is a Insurance organization based in Australia,
with around 5500 employees and annual revenues of $5.15 billion.
Allianz Australia operates a diverse technology stack with applications such as
SAP SuccessFactors Employee Central, Aptean Respond and [24]7.ai Customer Engagement Platform,
covering areas like Core HR, Case Management and Chatbots and Conversational AI.
Allianz Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Aptean and [24]7.ai.
Allianz Australia recently adopted applications including
SAP SuccessFactors AskHR in 2024, SAP SuccessFactors Learning in 2024 and Degreed Learning Experience Platform in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Allianz Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Allianz Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Allianz Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.