Alter Agents
650 Palo Verde Ave,
Pasadena, 91107, CA,
United States
Pasadena, 91107, CA,
United States
1 213-612-0356
Professional Services
Alter Agents Technographics
Alter Agents Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alter Agents and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 Alter Agents employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alter Agents has purchased the following applications: Social Intents for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, Focusvision for Community Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alter Agents is running and its propensity to invest more and deepen its relationship with Social Intents , Google , Press Ganey Forsta or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alter Agents revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alter Agents intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alter Agents Tech Stack and Enterprise Applications
Alter Agents AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Social Intents | Legacy | Social Intents | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Alter Agents implemented Social Intents on their website. Alter Agents implemented Social Intents as a Chatbots and Conversational AI deployment to handle client inquiries and lead capture for the 25 person professional services firm. The Social Intents implementation is delivered as a site embedded live chat widget configured for conversational flows and form based lead capture.
The implementation emphasizes conversational routing and live chat capability, with configuration of scripted conversational flows, conditional prompts, and human handoff to internal staff to support client services and marketing functions. Governance is managed by the marketing and client services teams who maintain response templates, availability windows, and escalation rules, with staged content updates across public site pages. Operational scope is limited to the company website, using Social Intents to centralize initial client engagement and intake workflows.
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Alter Agents Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Alter Agents implemented Google Workspace (Formerly Google G-Suite) to support Collaboration across the firm. The deployment is targeted at a 25 person professional services firm, provisioning core collaboration services for consulting, client delivery, and internal operations.
The implementation of Google Workspace (Formerly Google G-Suite) centered on canonical Collaboration modules including Gmail for domain email hosting, Google Drive for cloud file storage, Google Docs and Sheets for coauthoring, Google Calendar for scheduling, and Google Meet for virtual meetings. Administrative functions were established via the Google Workspace Admin Console to manage user accounts, groups, and domain settings consistent with small company operational needs.
Operational coverage extends across the company with user provisioning and mailbox management administered centrally, and standard data residency and sharing controls applied at the organizational level. Device access and basic mobile device management and access controls were configured through the admin console and account policies to support secure, distributed work.
Governance activity focused on account lifecycle procedures, group and sharing policies, and administrative role separation to enforce collaboration and information access. The implementation emphasizes Collaboration as the primary application category for internal communications and document workflows, with Google Workspace (Formerly Google G-Suite) serving as the system of record for email and collaborative content.
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Alter Agents CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Press Ganey Forsta | Legacy | Focusvision | Community Management | CRM | n/a | 2020 | 2020 |
In 2020, Alter Agents deployed Focusvision Revelation to run a three-week qualitative community diary study using Focusvision within the Community Management category. The implementation was scoped as an ethnographic mobile community to capture multimedia diaries from defined dietary segments including Vegan, Vegetarian, Flexitarian, Keto, and Paleo shoppers.
The deployment leveraged Focusvision Revelation’s social media styled, mobile-friendly interface to collect participant text, photos, and video across daily prompts and shopping moments. The study design included sequential activities with a third-week concept testing module where the supermarket brand shared new product ideas for participant reaction. Alter Agents engaged FocusVision Professional Services to accelerate setup and to provide moderation support during live fieldwork, enabling the agency to focus on analysis and insight delivery.
Operational coverage encompassed Alter Agents’ consumer research team working directly with the grocery client to map in-store behaviors, packaging cues, and signage pain points that affect healthy eating shoppers. Functional impacts included consumer insights, product development ideation, merchandising and in-store signage recommendations, and segmentation of unmet needs that drive shopping behavior. The implementation emphasized community moderation workflows and structured diary prompts to maintain participant engagement and consistent ethnographic capture.
The study produced explicit directional findings for the retailer, including variance across lifestyle motivations and a common theme of at-home meal planning and the need for convenient snack and meal solutions. Those findings informed brainstormed product concepts and in-store placement and labeling changes intended to make it easier for healthy eating shoppers to find and identify products, with the brand targeting improved shopping experience, customer loyalty, and targeted cross-sell opportunities as next steps.
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Marketing Automation | CRM |
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2021 | 2021 |
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Alter Agents PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Alter Agents IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Alter Agents
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Alter Agents Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Alter Agents IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Alter Agents digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Alter Agents Technographics
Alter Agents is a Professional Services organization based in United States,
with around 25 employees and annual revenues of $5.0 million.
Alter Agents operates a diverse technology stack with applications such as
Social Intents, Google Workspace (Formerly Google G-Suite) and Focusvision,
covering areas like Chatbots and Conversational AI, Collaboration and Community Management.
Alter Agents has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Social Intents, Google and Press Ganey Forsta.
Alter Agents recently adopted applications including
Hubspot Marketing Automation in 2021, Focusvision in 2020 and Postmark in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Alter Agents’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Alter Agents’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Alter Agents technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.