Amcor Group
Thurgauerstrasse 34,
Zurich, CH-8050,
Switzerland
Zurich, CH-8050,
Switzerland
41 44 316 1717
Consumer Packaged Goods
Amcor Group Technographics
Amcor Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Amcor Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 41000 Amcor Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amcor Group has purchased the following applications: Serrala FinanceSuite for AP Automation in 2015, SAP SuccessFactors Employee Central for Core HR in 2017, Hubspot Live Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amcor Group is running and its propensity to invest more and deepen its relationship with Serrala , SAP , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amcor Group revenues, which have grown to $14.69 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amcor Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Amcor Group Tech Stack and Enterprise Applications
Amcor Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP | n/a | 2015 | 2015 |
In 2015, Amcor Group implemented Serrala FinanceSuite for AP Automation to centralize and standardize accounts payable processing across its finance organization. The deployment of Serrala FinanceSuite focused on invoice capture, automated workflow routing, exceptions handling, and a centralized document archive to support accounts payable operations.
The implementation included configuration of automated invoice ingestion and validation, rule-based approval workflows, and a retention-oriented archiving layer to reduce active data footprints. Serrala FinanceSuite was instrumented for performance tuning and throughput optimization to support high-volume AP workloads and automated exception escalation.
Operational ownership was concentrated in accounts payable and corporate finance, with governance practices introduced for invoice approval SLAs, archival retention policies, and exception management workflows. The rollout emphasized process standardization and archival discipline rather than changes to named upstream systems.
Amcor reported improved system performance by more than 50 percent and a reduction of active AP data by more than 50 percent, with approximately 5TB of data archived, according to Rob Bobba at Amcor Rigid Plastics. Serrala FinanceSuite for AP Automation delivered the stated outcomes while establishing a structured, centralized platform for ongoing accounts payable operations.
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ERP Financial | ERP |
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2014 | 2014 |
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ERP Financial | ERP |
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2021 | 2027 |
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Amcor Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2017 | 2018 |
In 2017, Amcor Group initiated an RFP and implementation program for SAP SuccessFactors Employee Central to establish a centralized Core HR platform across its EMEA footprint and align HR technology with the company People agenda. The program was driven by the Global HRIS team based in Zurich, reporting into HR and IT stakeholders, and positioned SAP SuccessFactors Employee Central as the primary Core HR application for employee master data, global and local reporting, and regulatory data retention configuration.
Configuration work emphasized Core HR capabilities typical of an Employee Central deployment, including a centralized employee data hub, global and local reporting catalogs to meet country regulatory requirements, and configuration of privacy and retention controls to support GDPR obligations. The program included collaboration with HR business partners to translate local requirements into system design and to define reporting suites for compliance and people insights.
Integrations were scoped explicitly with the enterprise automation platform Blue Prism for RPA-driven task automation and with existing HR systems in parallel operations, evidenced by concurrent oversight of Workday and SuccessFactors releases and regression testing activities. The implementation program also managed multiple third party providers for support and system enhancements, with the Global HRIS Manager leading contract negotiations and operational vendor governance.
Governance was structured around an HRIS Roadmap and a release management cadence, with formal uptake and regression testing processes for SuccessFactors feature releases and coordinated change control between IT and HR BPs. The rollout approach emphasized regional execution in EMEA with global oversight from the Global HRIS function, and specific controls to ensure adherence to country-specific data privacy and retention regulations.
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Core HR | HCM |
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2018 | 2018 |
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Employee Experience | HCM |
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2023 | 2023 |
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Employee Recognition and Rewards Management | HCM |
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2004 | 2004 |
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Learning and Development | HCM |
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2016 | 2016 |
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Learning and Development | HCM |
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2004 | 2004 |
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Performance and Goal Management | HCM |
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2016 | 2016 |
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Performance and Goal Management | HCM |
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2004 | 2004 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2018 |
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Succession and Leadership Planning | HCM |
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2004 | 2004 |
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Talent Management | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2005 | 2005 |
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Workforce Analytics | HCM |
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2021 | 2021 |
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Workforce Management | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2014 | 2014 |
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Amcor Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Amcor Group deployed Hubspot Live Chat on its public website to provide web-based customer and prospect engagement. Amcor Group implemented Hubspot Live Chat as a Chatbots and Conversational AI solution to deliver a conversational interface for inbound website inquiries and to capture visitor context and message history within the HubSpot platform.
The deployment used a web-embedded chat widget and standard conversational capabilities to surface visitor information, record conversation transcripts, and trigger follow-up workflows inside the HubSpot environment. Configuration focused on chat routing and lead capture workflows, with the Hubspot Live Chat implementation scoped to support marketing and sales engagement processes and to centralize conversational records for downstream follow up.
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Amcor Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Amcor Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2024 | 2024 |
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Web Content Management | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Amcor Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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Amcor Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics, Lead Generation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Amcor Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2024 | 2024 |
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Amcor Group PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Quality Management | PLM and Engineering |
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2007 | 2007 |
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Amcor Group TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2015 | 2015 |
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Amcor Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Amcor Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Amcor Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Amcor Group Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Physical Access Control System | Physical Security |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Amcor Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Amcor Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Amcor Group IT executives and key decision makers. This section highlights Amcor Group's latest recorded technology evaluations, including Crealis PDM for Document Management on 2024-11-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Amcor Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Amcor Group Technographics
Amcor Group is a Consumer Packaged Goods organization based in Switzerland,
with around 41000 employees and annual revenues of $14.69 billion.
Amcor Group operates a diverse technology stack with applications such as
Serrala FinanceSuite, SAP SuccessFactors Employee Central and Hubspot Live Chat,
covering areas like AP Automation, Core HR and Chatbots and Conversational AI.
Amcor Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, SAP and HubSpot.
Amcor Group recently adopted applications including
eSignly in 2024, ServiceNow ITSM in 2024 and Culture Amp in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Amcor Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Amcor Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Amcor Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.