AmerCareRoyal
420 Clover Mill Rd,
Exton, 19341, PA,
United States
Exton, 19341, PA,
United States
1 610-384-3400
Consumer Packaged Goods
AmerCareRoyal Technographics
AmerCareRoyal Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AmerCareRoyal and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 AmerCareRoyal employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AmerCareRoyal has purchased the following applications: Amazon Pay for Payment Processing in 2021, UKG Ready (ex Kronos Workforce Ready) for Workforce Management in 2018, Ruby Live Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AmerCareRoyal is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , UKG , Ruby or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AmerCareRoyal revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AmerCareRoyal intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AmerCareRoyal Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Pay | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
In 2021 AmerCareRoyal implemented Amazon Pay as its Payment Processing solution on its public website to handle online checkout and payment authorization. The deployment is centered on embedding Amazon Pay into the ecommerce checkout flow, positioning Amazon Pay as the primary online payment method for web storefront transactions.
Configuration work focused on standard Payment Processing capabilities, including the Amazon Pay hosted checkout widget and front end payment button, tokenization of card credentials for card on file scenarios, and server side API calls for payment authorization and capture. The implementation emphasized payment gateway integration patterns common to online retail, with client side integration for customer experience and back end calls for transaction lifecycle management.
Operational coverage is limited to the company website and US customer transactions, with payment reconciliation and settlement handled through Amazon Pay merchant flows. Governance and process changes centered on checkout workflow ownership and finance reconciliation, aligning ecommerce order capture, payment authorization, and refund or capture operations with existing order management and accounting processes. AmerCareRoyal Amazon Pay Payment Processing supports the companys online payment function and checkout orchestration.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Ready (ex Kronos Workforce Ready) | Workforce Management | HCM | n/a | 2018 | 2018 |
In 2018, AmerCareRoyal implemented UKG Ready (ex Kronos Workforce Ready) as its Workforce Management platform. The implementation established UKG Ready as the central system for workforce administration across HR and payroll functions at the 150-employee consumer packaged goods firm.
The deployment included explicit configuration and operationalization of Time & Attendance, Human Resources, Payroll, Talent Acquisition, Performance Review, ACA, Leave of Absence and Compensation Management modules. Configuration work focused on time capture and pay-rule configuration, payroll scheduling and validation, applicant tracking workflows for Talent Acquisition, performance review cycles, ACA reporting configuration and leave tracking automation consistent with Workforce Management functional patterns.
Operational governance and ownership have been retained by the company project manager who implemented and continues to maintain UKG Ready (ex Kronos Workforce Ready). Governance activities cited include user role provisioning, policy and approval workflow configuration, payroll reconciliation controls and ongoing system administration to support HR, payroll and manager self-service across the organization.
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Workforce Management | HCM |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 AmerCareRoyal implemented Ruby Live Chat as a site embedded conversational interface for customer service and eCommerce engagement. The deployment used a cloud hosted web chat model embedded on the corporate website, positioning Ruby Live Chat within the Chatbots and Conversational AI category to support real time visitor interactions and agent assisted conversations.
Configuration focused on standard Chatbots and Conversational AI capabilities, including live agent routing, canned responses, chat transcript capture, and conversational automation for initial qualification and lead capture. Ruby Live Chat was configured to support customer support and sales touchpoints, with workflows for agent handoff, session logging, and scripted responses to streamline repeat inquiries.
The implementation coexisted with a Pure Chat widget on the website, indicating parallel widgets for either phased rollout or comparative testing of chat tooling. Integrations centered on embedding the Ruby Live Chat JavaScript widget and forwarding chat transcripts into customer service operational workflows, covering support and eCommerce teams. Governance emphasized chat workflow standardization and agent handoff procedures to ensure consistent handling of inbound web conversations.
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Chatbots and Conversational AI | AI-Powered Application |
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2024 | 2024 |
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Chatbots and Conversational AI | AI-Powered Application |
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2024 | 2024 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2025 | 2025 |
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Digital Asset Management | Content Management |
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2024 | 2024 |
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Digital Asset Management | Content Management |
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2024 | 2024 |
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Digital Signing | Content Management |
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2025 | 2025 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Advanced Planning and Scheduling | SCM |
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2022 | 2023 |
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Inventory Management | SCM |
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2020 | 2021 |
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Order Management | SCM |
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2023 | 2023 |
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Supply Chain Management | SCM |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2024 | 2024 |
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Customer Support | CRM |
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2025 | 2025 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2024 | 2024 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2025 | 2025 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2023 | 2024 |
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Apps Development | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Domain Name System (DNS) | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2025 | 2025 |
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Network Management and Monitoring | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2025 | 2025 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2025 | 2025 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at AmerCareRoyal
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by AmerCareRoyal Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD AmerCareRoyal Technographics
AmerCareRoyal is a Consumer Packaged Goods organization based in United States,
with around 150 employees and annual revenues of $20.0 million.
AmerCareRoyal operates a diverse technology stack with applications such as
Amazon Pay, UKG Ready (ex Kronos Workforce Ready) and Ruby Live Chat,
covering areas like Payment Processing, Workforce Management and Chatbots and Conversational AI.
AmerCareRoyal has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Amazon Web Services (AWS), UKG and Ruby.
AmerCareRoyal recently adopted applications including
Amazon Pay in 2021, Shopify in 2021 and RevenueHunt in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AmerCareRoyal’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AmerCareRoyal’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AmerCareRoyal technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.