List of Gorgias Customers
Gorgias
34 Harriet St,,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 617-832-1738
Professional Services
250
$40M
Since 2010, our global team of researchers has been studying Gorgias customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gorgias for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gorgias for Customer Support include: Decathlon France, a France based Retail organisation with 105000 employees and revenues of $15.50 billion, Cartier France, a France based Manufacturing organisation with 7500 employees and revenues of $5.10 billion, Steve Madden, a United States based Retail organisation with 2900 employees and revenues of $1.98 billion, RadioShack, a United States based Retail organisation with 5900 employees and revenues of $1.75 billion, Pier 1 Imports Inc, a United States based Retail organisation with 18000 employees and revenues of $1.55 billion and many others.
Contact us if you need a completed and verified list of companies using Gorgias, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Gorgias customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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3:16 Collection | Retail | 20 | $2M | United States | Gorgias | Gorgias | Customer Support | 2021 | n/a |
In 2021, 3:16 Collection implemented Gorgias as its Customer Support application on its public website. The deployment captures web-originated inquiries directly from the storefront, routing them into a centralized support console used by the retailer's customer service staff.
Gorgias is configured to provide core customer support capabilities including ticket management, live chat handling, email aggregation, message templates and tagging for case classification. Automation is scoped for a small team, emphasizing shared inbox workflows and rule-based routing rather than complex enterprise orchestration.
Operational coverage centers on order support, returns and product questions, aligning the Customer Support application to the retailer's online commerce operations. Governance is implemented through centralized triage and role-based access for support agents to ensure consistent response handling within the small team.
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49th Parallel Coffee Roasters | Consumer Packaged Goods | 110 | $12M | Canada | Gorgias | Gorgias | Customer Support | 2024 | n/a |
In 2024, 49th Parallel Coffee Roasters implemented Gorgias for Customer Support on its website. The deployment centralized web-originated customer inquiries into a single support application to provide a dedicated web channel for e-commerce customer service.
The Gorgias implementation leverages core Customer Support capabilities such as ticketing, a unified inbox for web messages, canned responses, automation rules and agent macros to standardize handling of repeated questions. Configuration work focused on embedding web contact triggers and form-to-ticket workflows that create contextual tickets and enable priority routing.
Operational scope centers on the customer service and e-commerce operations teams responsible for handling order and product inquiries via the website. Tagging, routing rules and ticket categorization were applied to align web requests with team responsibilities and to surface relevant customer context within the Gorgias interface.
Governance and rollout activities emphasized creation of agent playbooks, escalation rules and a macro library, supported by training for support staff to enforce consistent workflows. Ongoing administration is oriented around refining automation rules and inbox hygiene to maintain alignment between the website front end and the Gorgias Customer Support application.
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4ocean | Retail | 300 | $40M | United States | Gorgias | Gorgias | Customer Support | 2020 | n/a |
In 2020, 4ocean implemented Gorgias on its website as a Customer Support solution to centralize ecommerce and direct-to-consumer customer service channels. The deployment emphasized a web-embedded support presence, bringing Gorgias into the company website to provide a unified agent workspace for incoming customer interactions.
The implementation focused on standard Customer Support capabilities within Gorgias, including a unified inbox for email and web chat, ticketing and status management, templated responses and macros, automation rules for routing and prioritization, and a knowledge base for self-service. Operational scope covered the customer support and customer care teams responsible for order inquiries and post-purchase support, with configuration work to establish agent roles, tagging and SLA workflows, and phased rollout of macros and automation to align support processes across the ecommerce site. Gorgias was configured as the primary Customer Support application, and governance emphasized admin controls, workflow standardization, and staged training for agents to adopt the new system.
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5000fish | Professional Services | 10 | $1M | United States | Gorgias | Gorgias | Customer Support | 2021 | n/a |
In 2021, 5000fish deployed Gorgias as its Customer Support application to handle inbound customer interactions originating from its public website. The implementation places Gorgias as a cloud hosted, browser accessed support layer embedded into site contact flows, positioning customer inquiries directly into a centralized support queue for a small, single office professional services firm.
The Gorgias configuration focuses on core customer support capabilities that align with the Customer Support category, including ticket creation from web forms, a shared inbox for team visibility, templated responses and macros for repeatable replies, tagging and custom workflows for issue categorization, and automated routing to designated staff. Configuration emphasis is on lightweight automation and response orchestration suitable for a 10 person organization, with role based access and inbox rules to streamline day to day support operations.
Operational scope is centered on customer service and account management functions, with use confined to website driven engagement and internal support staff. Governance was implemented through standardized response templates and escalation rules, and the deployment strategy prioritized rapid onboarding of staff to the Gorgias interface and consolidation of web inquiries into a single helpdesk, keeping integrations and external system dependencies minimal.
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5Strands | Healthcare | 10 | $3M | United States | Gorgias | Gorgias | Customer Support | 2021 | n/a |
In 2021, 5Strands deployed Gorgias as its Customer Support application, embedding Gorgias on the company website to capture customer inquiries and respond to service requests. The implementation positions Gorgias as the primary inbound support channel for 5Strands, aligning application, company and business function as 5Strands Gorgias Customer Support for web-driven customer interactions.
The Gorgias configuration focuses on standard Customer Support workflows common to the category, including a unified ticketing inbox, conversation threading, canned responses and rule-based automation to route and prioritize messages. Configuration emphasizes reusable macros and templated replies to streamline repetitive inquiries and preserve conversation context across asynchronous exchanges.
Operationally the deployment is integrated into the website contact flows and email intake so that web form submissions and direct messages feed into the unified support queue. For a 10 employee healthcare company operating in the United States, the implementation is scoped to a centralized support function that consolidates customer communication into a single pane for front-line staff.
Governance is organized around a small team model with a designated administrator maintaining macros and automation rules, and lightweight playbooks to guide response handling and escalation. Rollout details reflect a compact deployment and administrative ownership rather than a multi-site program, with ongoing configuration managed in-platform by internal staff.
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Retail | 30 | $4M | United States | Gorgias | Gorgias | Customer Support | 2020 | n/a |
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Retail | 10 | $1M | United States | Gorgias | Gorgias | Customer Support | 2023 | n/a |
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Retail | 20 | $2M | Malaysia | Gorgias | Gorgias | Customer Support | 2022 | n/a |
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Manufacturing | 10 | $1M | United States | Gorgias | Gorgias | Customer Support | 2023 | n/a |
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Distribution | 100 | $19M | Saudi Arabia | Gorgias | Gorgias | Customer Support | 2021 | n/a |
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Buyer Intent: Companies Evaluating Gorgias
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Gorgias. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Gorgias for Customer Support include:
- DKSH Holding, a Switzerland based Professional Services organization with 29699 Employees
- NextRow Digital, a United States based Professional Services company with 150 Employees
- Campus Advantage, a United States based Construction and Real Estate organization with 600 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Gorgias Coverage
Gorgias is a Customer Support solution from Gorgias.
Companies worldwide use Gorgias, from small firms to large enterprises across 21+ industries.
Organizations such as Decathlon France, Cartier France, Steve Madden, RadioShack and Pier 1 Imports Inc are recorded users of
Gorgias for Customer Support.
Companies using Gorgias are most concentrated in Retail and Manufacturing, with adoption spanning over 21 industries.
Companies using Gorgias are most concentrated in France and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Gorgias across Americas, EMEA, and APAC.
Companies using Gorgias range from small businesses with 0-100 employees - 82.84%, to mid-sized firms with 101-1,000 employees - 15.31%, large organizations with 1,001-10,000 employees - 1.73%, and global enterprises with 10,000+ employees - 0.12%.
Customers of Gorgias include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Gorgias customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.