American Express Services Europe Limited
Belgrave House, 76 Buckingham Palace Rd,
London, SW1W 9AX,
United Kingdom
London, SW1W 9AX,
United Kingdom
44 12 7369-6933
Banking and Financial Services
American Express Services Europe Limited Technographics
American Express Services Europe Limited Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Express Services Europe Limited and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4013 American Express Services Europe Limited employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Express Services Europe Limited has purchased the following applications: Workday Compensation for Compensation Management in 2022, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2016, Oracle OBIEE for Analytics and BI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Express Services Europe Limited is running and its propensity to invest more and deepen its relationship with Workday , Oracle , Nice Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Express Services Europe Limited revenues, which have grown to $1.56 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Express Services Europe Limited intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Express Services Europe Limited Tech Stack and Enterprise Applications
American Express Services Europe Limited HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Compensation | Compensation Management | HCM | n/a | 2022 | 2022 |
In 2022, American Express Services Europe Limited deployed Workday Compensation as part of a targeted Compensation Management initiative. Workday Compensation was integrated with core HCM, compensation, talent management, time tracking and absence modules during the 2022 rollout, and included a compensation self service web application that interfaced with PeopleSoft Human Resources during transition activities to allow employees to review and update compensation information. Data migration from PeopleSoft to Workday was executed using EIB, Core Connectors and Workday Studio.
Configuration work focused on compensation planning workflows and talent review templates, specifically configuring Talent Employee Review Templates for managers and employees and modifying business processes to require ratings and comments. Reporting and analytics were implemented for compensation needs, including Budget Allocation, Stock Allocation, Red Flag reports and complete compensation planning list reports. Base benefit core tables were set up and benefit deductions were added to the PI file to support benefits and payroll data flows.
Integrations were constructed using EIB integrations and Core Connectors to transmit benefits enrollment and demographics to third party vendors, and the team validated payroll integrations by running semi monthly and monthly payroll cycles, creating pay sheets, calculating pay and confirming pay. End to end HR and payroll testing accompanied data conversion testing from PeopleSoft, and payroll setup validation included payroll earnings, deduction and state and local tax configuration and correction. Operational coverage centered on HR and Payroll functions in the United Kingdom with day to day support for Workday HCM, security, compensation and reporting.
Governance and process changes emphasized timely HRIS updates for process actions such as compensation data changes, terminations, new hires, promotions and training, with data migration responsibilities managed through EIB, Core Connectors and Workday Studio. Project planning used Microsoft Excel and Microsoft Project to schedule tasks, milestones and integration fixes for the migration from PeopleSoft to Workday, and testing, validation and routine support workflows were institutionalized to sustain the Compensation Management configuration and reporting.
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Core HR | HCM |
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2022 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2022 | 2022 |
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Workforce Management | HCM |
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2016 | 2016 |
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American Express Services Europe Limited AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, American Express Services Europe Limited implemented LivePerson Conversational Cloud on its public website. LivePerson Conversational Cloud is deployed as a Chatbots and Conversational AI layer to manage web-based customer interactions and digital engagement.
Configuration emphasized conversational bot flows, natural language understanding for intent detection, proactive messaging, and defined escalation to human agents. The deployment included session continuity and context handoff to preserve conversation state across web chat sessions.
The implementation is embedded in the corporate web channel and supports online customer service and digital engagement teams. Functional coverage centers on customer messaging, inquiry triage, automated responses, and real-time routing from bot to agent.
Operational governance established conversational policies, escalation rules, and agent playbooks to standardize message templates and oversight. Processes were adapted to include chat monitoring, bot training cycles, and ongoing conversation model tuning to maintain response relevance.
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American Express Services Europe Limited Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OBIEE | Analytics and BI | Analytics and BI | n/a | 2017 | 2017 |
In 2017, American Express Services Europe Limited deployed Oracle OBIEE to establish a centralized Analytics and BI capability focused on financial operating expense visibility. Oracle OBIEE was configured to provide business groups with drillable views of Opex down to the most granular levels, delivering subject area reporting and dashboard access for finance stakeholders across the organization.
The implementation centered on a curated semantic layer and metadata model to support consistent Opex measures, logical subject areas and reusable report objects. Functional modules included interactive dashboards, ad hoc analysis, scheduled report delivery and role based security, with emphasis on semantic modeling and repository design to enforce common business logic and hierarchies in Oracle OBIEE.
A detailed design, roll out and testing plan was produced to govern the deployment across business groups, specifying solution configuration, data validation, user acceptance testing and phased enablement. Governance covered access control, report lifecycle management and sign off processes to operationalize Oracle OBIEE for Analytics and BI consumption by finance and related business functions.
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American Express Services Europe Limited Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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American Express Services Europe Limited Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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American Express Services Europe Limited CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2019 | 2019 |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Interactive Voice Response (IVR) | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2010 | 2010 |
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Tag Management | CRM |
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2020 | 2020 |
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American Express Services Europe Limited ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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American Express Services Europe Limited IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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American Express Services Europe Limited CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at American Express Services Europe Limited
| First Name | Last Name | Title | Function | Department | Phone | |
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Director - Contact Capabilities Transformation | Director | Customer Service | |
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Chief Customer Officer, International | CXO | Customer Service | |
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Global Transformation Manager | Manager | Finance | |
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Director, UK and ICC Customer Engagement Network (CEN) | Director | Customer Service | |
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VP Europe - Customer Engagement Network | VP | Customer Service | |
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Vice President, Client Management and B2B | VP | Customer Service | |
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Vice President & General Manager, Global Client Group UK & Partner Management | VP | Customer Service | |
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Apps Being Evaluated by American Express Services Europe Limited Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American Express Services Europe Limited IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American Express Services Europe Limited digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD American Express Services Europe Limited Technographics
American Express Services Europe Limited is a Banking and Financial Services organization based in United Kingdom,
with around 4013 employees and annual revenues of $1.56 billion.
American Express Services Europe Limited operates a diverse technology stack with applications such as
Workday Compensation, LivePerson Conversational Cloud and Oracle OBIEE,
covering areas like Compensation Management, Chatbots and Conversational AI and Analytics and BI.
American Express Services Europe Limited has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, LivePerson and Oracle.
American Express Services Europe Limited recently adopted applications including
Workday Compensation in 2022, Workday HCM in 2022 and Workday Time and Attendance in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Express Services Europe Limited’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Express Services Europe Limited’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Express Services Europe Limited technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.