American Heritage Credit Union
2060 Red Lion Road,
Philadelphia, 19115, PA,
United States
Philadelphia, 19115, PA,
United States
1 215-969-0777
Banking and Financial Services
American Heritage Credit Union Technographics
American Heritage Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Heritage Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 510 American Heritage Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Heritage Credit Union has purchased the following applications: JHA SmartPay for Payment Processing in 2019, SoundHound Houndify AI Platform for Cognitive Computing in 2020, Telerik Sitefinity CMS for Web Content Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Heritage Credit Union is running and its propensity to invest more and deepen its relationship with Jack Henry & Associates , SoundHound Inc. , Progress Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Heritage Credit Union revenues, which have grown to $173.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Heritage Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Heritage Credit Union Tech Stack and Enterprise Applications
American Heritage Credit Union ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | JHA SmartPay | Payment Processing | ERP | n/a | 2019 | 2019 |
In 2019, American Heritage Credit Union implemented JHA SmartPay Payment Processing on their public website to accept member payments and handle online card transactions. The deployment is website-facing, embedding JHA SmartPay into online payment flows to provide a gateway for transaction authorization and member-facing checkout experiences.
Configuration focused on Payment Processing capabilities such as payment gateway routing, tokenization for card-on-file scenarios, hosted checkout integration, recurring payment setup, and transaction reporting to support payment operations and reconciliation workflows. Operational scope centers on member services and retail banking online payments, with implementation aligned to standard payment operations controls and PCI oriented configuration rather than changes to core banking systems.
|
American Heritage Credit Union AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SoundHound Inc. | Legacy | SoundHound Houndify AI Platform | Cognitive Computing | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 American Heritage Credit Union implemented SoundHound Houndify AI Platform as a Cognitive Computing solution to add conversational intelligence to its member-facing digital channels. The deployment targeted member support and digital financial services interactions across the credit union's network of 35 locations in Pennsylvania and New Jersey, aligning the SoundHound Houndify AI Platform with retail banking service functions and customer engagement workflows.
The SoundHound Houndify AI Platform implementation focused on conversational natural language understanding, intent classification, and speech to text capabilities, configured to support multi channel interactions including web chat, mobile app voice, and telephony interfaces. Configuration work emphasized intent taxonomies, utterance training sets, and contextual session management to enable consistent responses across channels, while the full application name SoundHound Houndify AI Platform was used to centralize conversational models and voice processing components.
Integrations were scoped to standard contact center telephony, mobile and web front ends, and authentication flows to surface account relevant responses within member service interactions, without naming specific third party systems. Governance centered on conversational content review, model retraining cadence, and role based oversight for intent tuning, with phased channel rollouts to manage operational change across service teams and branch touchpoints.
|
American Heritage Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Progress Software | Legacy | Telerik Sitefinity CMS | Web Content Management | Content Management | n/a | 2019 | 2019 |
In 2019 American Heritage Credit Union implemented Telerik Sitefinity CMS to manage content on its public website. Telerik Sitefinity CMS is employed as the institution's Web Content Management platform for its consumer-facing digital presence.
The implementation centers on core Web Content Management capabilities, with emphasis on content authoring, template-driven page management, publishing workflows, and digital asset management consistent with category expectations. Configuration work likely included site structure, page templates, multi-page publishing rules, and role-based authoring controls to support marketing and product content lifecycles.
Operational scope is focused on the corporate public website and front-end digital channels serving retail banking customers in the United States. The deployment affects marketing and digital channels teams, aligning content operations and customer-facing product pages under a single CMS.
Governance around editorial workflows, approval chains, and compartmentalized content roles is evident as a practical requirement for ongoing site management, with implementation patterns that emphasize template reuse, content staging, and scheduled publishing to support consistent brand and product messaging.
|
American Heritage Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Data Management Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
American Heritage Credit Union TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
AML, Fraud and Compliance | TRM |
|
2016 | 2018 |
|
American Heritage Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at American Heritage Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
AVP, FinTech Lending | VP | Investment | |
|
|
|
Senior Vice President Business Development | VP | Sales | |
|
|
|
Vice President of IS Operations | VP | IT | |
|
|
|
VP of IT | VP | IT | |
|
|
|
EVP/COO | VP | Finance | |
|
Apps Being Evaluated by American Heritage Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American Heritage Credit Union IT executives and key decision makers. This section highlights American Heritage Credit Union's latest recorded technology evaluations, including ADP Payroll for Payroll on 2024-07-12. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American Heritage Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-07-12 | American Heritage Credit Union | Evaluated | ADP | ADP Payroll | Payroll | HCM |
FAQ - APPS RUN THE WORLD American Heritage Credit Union Technographics
American Heritage Credit Union is a Banking and Financial Services organization based in United States,
with around 510 employees and annual revenues of $173.0 million.
American Heritage Credit Union operates a diverse technology stack with applications such as
JHA SmartPay, SoundHound Houndify AI Platform and Telerik Sitefinity CMS,
covering areas like Payment Processing, Cognitive Computing and Web Content Management.
American Heritage Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Jack Henry & Associates, SoundHound Inc. and Progress Software.
American Heritage Credit Union recently adopted applications including
Microsoft Clarity in 2021, Hubspot Marketing Automation in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Heritage Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Heritage Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Heritage Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.