Philadelphia, 19115, PA,
United States
American Heritage Credit Union Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by American Heritage Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 510 American Heritage Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Heritage Credit Union has purchased the following applications: JHA SmartPay for Payment Processing in 2019, SoundHound Houndify AI Platform for Cognitive Computing in 2020, Telerik Sitefinity CMS for Web Content Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Heritage Credit Union is running and its propensity to invest more and deepen its relationship with Jack Henry & Associates , SoundHound Inc. , Progress Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Heritage Credit Union revenues, which have grown to $173.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Heritage Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | JHA SmartPay | Payment Processing | ERP Financial Management | n/a | 2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SoundHound Inc. | Legacy | SoundHound Houndify AI Platform | Cognitive Computing | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 American Heritage Credit Union implemented SoundHound Houndify AI Platform as a Cognitive Computing solution to add conversational intelligence to its member-facing digital channels. The deployment targeted member support and digital financial services interactions across the credit union's network of 35 locations in Pennsylvania and New Jersey, aligning the SoundHound Houndify AI Platform with retail banking service functions and customer engagement workflows.
The SoundHound Houndify AI Platform implementation focused on conversational natural language understanding, intent classification, and speech to text capabilities, configured to support multi channel interactions including web chat, mobile app voice, and telephony interfaces. Configuration work emphasized intent taxonomies, utterance training sets, and contextual session management to enable consistent responses across channels, while the full application name SoundHound Houndify AI Platform was used to centralize conversational models and voice processing components.
Integrations were scoped to standard contact center telephony, mobile and web front ends, and authentication flows to surface account relevant responses within member service interactions, without naming specific third party systems. Governance centered on conversational content review, model retraining cadence, and role based oversight for intent tuning, with phased channel rollouts to manage operational change across service teams and branch touchpoints.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Progress Software | Legacy | Telerik Sitefinity CMS | Web Content Management | Content Management | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
|
2016 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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