American Residential Services
965 Ridge Lake Blvd #201,
Memphis, 38120, TN,
United States
Memphis, 38120, TN,
United States
1 901-271-9700
Consumer Packaged Goods
American Residential Services Technographics
American Residential Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Residential Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 American Residential Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Residential Services has purchased the following applications: Oracle JD Edwards EnterpriseOne Expense Management for Expense Management in 2006, CareerBuilder1 for Applicant Tracking System in 2017, IFS Field Service Management (FSM) for Field Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Residential Services is running and its propensity to invest more and deepen its relationship with Oracle , CareerBuilder , IFS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Residential Services revenues, which have grown to $650.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Residential Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Residential Services Tech Stack and Enterprise Applications
American Residential Services ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle JD Edwards EnterpriseOne Expense Management | Expense Management | ERP | n/a | 2006 | 2006 |
In 2006, American Residential Services implemented Oracle JD Edwards EnterpriseOne Expense Management. The deployment focused on Expense Management processes supporting finance, payroll, billing and inventory workflows across four South Carolina service sites and 19 divisions.
Configuration and functional scope centered on expense report processing, accrual accounting, month end journal entries, reversing entries, and P&L and balance sheet correction workflows. The Oracle JD Edwards EnterpriseOne Expense Management implementation also encompassed job costing, daily revenue reporting, inventory cost tracking, and the standardization of new construction invoicing formats to streamline billing flows between supervisors and upper management.
Operational data flows referenced explicit use of ADP uploads for payroll backup, including indirect and direct timecard and PTO input, reconciliations of bank accounts maintained in AS400 and Excel, and budget inputs recorded into JD Edwards for annual planning. These elements indicate coordinated finance to payroll processes and reconciliations that align ADP payroll activities with JD Edwards entries and reporting.
Governance and process changes included writing and implementing new policies and procedures and streamlining department workflow, centralized month end responsibilities such as the reporting package and accrual management, and role continuity planning through cross coverage for payroll and other department positions. The implementation narrative ties the Oracle JD Edwards EnterpriseOne Expense Management rollout directly to ongoing controller level decision support and operational backup across the finance organization.
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American Residential Services HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CareerBuilder | Legacy | CareerBuilder1 | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017, American Residential Services implemented CareerBuilder1 as its Applicant Tracking System on the company careers website. The deployment of CareerBuilder1 is web based, serving as the primary applicant intake and job posting surface for external candidates applying through ARS recruitment pages.
CareerBuilder1 was configured to handle standard Applicant Tracking System functions including online resume upload and parsing, job requisition publishing, candidate profile creation, and pipeline status workflows. The configuration emphasized structured application forms and automated candidate status updates to centralize applicant records and support recruiter-led screening and interview scheduling workflows.
Operational ownership sits with recruiting and talent acquisition teams and hiring managers, who use CareerBuilder1 to route applications and manage candidate lifecycle tasks. Governance focused on standardized intake and status management processes to ensure consistent candidate handling through the company careers site, with CareerBuilder1 embedded as the authoritative ATS for ARS hiring activity.
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American Residential Services ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS Field Service Management (FSM) | Field Service Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 American Residential Services implemented IFS Field Service Management (FSM) in a cloud deployment to centralize its Field Service Management capabilities and improve workforce scheduling, customer experience and profitability. The IFS Field Service Management (FSM) rollout is positioned as a cloud-based operating model that will support approximately 5,800 users across 70 branches in 24 states, targeting ARS/Rescue Rooter’s 24/7 residential and light commercial HVAC and plumbing service operations.
The implementation focused on advanced capacity planning, automated scheduling and deployment features within IFS Field Service Management, using embedded optimization algorithms to route work orders, schedule technicians and coordinate parts delivery. Functional modules implemented include scheduling and dispatch automation, capacity planning and workforce scheduling, with configuration to prioritize first-time fix outcomes and reduce dispatcher intervention through continuous schedule evaluation.
Operationally the solution centralizes scheduling and service orchestration that had previously been handled through manual technician scheduling methods and a combination of knowledge, reporting and Microsoft Power BI tools. The deployment covers field operations, dispatch centers and back-office support teams who receive 90% of service requests via calls, enabling back-office staff to focus on emergency accommodations and exception management while automated routing addresses routine assignments.
Governance and rollout emphasize a phased move to a cloud operating model and organization-wide scheduling automation, with ARS citing scalability and solution completeness as selection criteria. Reported outcomes stated by the customer and vendor include improved personnel scalability, customer service and satisfaction, higher first-time fix rates, reduced travel times and no-shows, and a reduction in additional truck rolls and operating expenses once the solution is fully implemented.
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American Residential Services AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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American Residential Services Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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American Residential Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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American Residential Services Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2011 | 2011 |
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American Residential Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Call Tracking and Recording | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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American Residential Services ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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American Residential Services PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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American Residential Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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American Residential Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at American Residential Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by American Residential Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American Residential Services IT executives and key decision makers. This section highlights American Residential Services's latest recorded technology evaluations, including Coupa Procurement for Procurement on 2025-03-31. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American Residential Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD American Residential Services Technographics
American Residential Services is a Consumer Packaged Goods organization based in United States,
with around 4000 employees and annual revenues of $650.0 million.
American Residential Services operates a diverse technology stack with applications such as
Oracle JD Edwards EnterpriseOne Expense Management, CareerBuilder1 and IFS Field Service Management (FSM),
covering areas like Expense Management, Applicant Tracking System and Field Service Management.
American Residential Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, CareerBuilder and IFS.
American Residential Services recently adopted applications including
IFS Field Service Management (FSM) in 2021, CallRail Call Tracking in 2021 and Xandr Invest (ex AppNexus DSP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Residential Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Residential Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Residential Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.