American Surety Company
250 E 96th St Suite 202,
Indianapolis, 46240, IN,
United States
Indianapolis, 46240, IN,
United States
1 317-875-8700
Insurance
American Surety Company Technographics
American Surety Company Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Surety Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 American Surety Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Surety Company has purchased the following applications: Finys Billing for Insurance Billing Administration in 2020, Tidio Live Chat for Chatbots and Conversational AI in 2022, Finys BI for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Surety Company is running and its propensity to invest more and deepen its relationship with Innovative Computer Systems , Tidio , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Surety Company revenues, which have grown to $18.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Surety Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Surety Company Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Innovative Computer Systems | Legacy | Finys Billing | Insurance Billing Administration | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, American Surety Company began working with Finys Billing in the Insurance Billing Administration category to support a new Miscellaneous Surety division focused on small commercial surety bonds. The engagement was initiated while the company was standing up business processes and evaluating systems for bond issuance, with Finys Billing scoped to handle billing, claims accounting, financial reporting, agency management, document management, diary workflows, and payment processing for agencies and applicants.
Finys Billing was configured to match American Surety’s screen flows, including Bond Management, Billing, Documents, and Diary, and Finys provided a functionally accurate, configurable testing environment. The vendor demonstrated early data migration and adapter logic, and the project produced a prioritized gap list during user acceptance testing in the first half of 2021 to sequence production features based on immediate revenue flow and operational risk.
A key technical deliverable was an interface between the selected third party bond-issuance system and Finys Billing, plus data migration tooling that was demonstrated early in the evaluation. Operational coverage included agency pilot onboarding the week of May 15, 2022, and a production go live in June of 2022, after iterative UAT cycles; project communications and incident response were highlighted when a prelaunch security shutdown was resolved overnight and the pilot proceeded without data or processing failure.
Governance and rollout emphasized process documentation, joint prioritization of time and cost, and direct involvement of Finys development resources on calls to accelerate issue resolution. Ongoing operational practices include regular UAT updates, brief scheduled maintenance windows that have been executed in 15 minutes, and continuity through low vendor turnover, with Finys infrastructure and security teams supporting databases, claims workflows, reinsurance interfaces, and future feature planning.
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Insurance Claims Management | ERP Services and Operations |
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2020 | 2020 |
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Insurance ERP | ERP Services and Operations |
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2020 | 2020 |
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Insurance Policy Administration | ERP Services and Operations |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Innovative Computer Systems | Legacy | Finys BI | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, American Surety Company engaged Finys BI to support a new Miscellaneous Surety division, using Finys BI to deliver Analytics and BI alongside billing, claims, financials, accounting, and reporting capabilities. The engagement began in November 2020 when the project development lead attended a Finys demonstration that used American Surety Company data to show Bond Management, Billing, Documents, Diary, Agency Management, payment processing, and financial reporting workflows.
Finys configured a dedicated testing environment and delivered a functionally accurate, configurable implementation that American Surety used for user acceptance testing. Implemented modules included billing, claims processing, core financials and accounting, document and diary management, agency management screens, and payment processing for agencies and applicants, with reporting surfaced through the Finys BI application. The project team documented existing workflows, captured a gap list during UAT in early 2021, and used that list to prioritize a phased production rollout.
Architecturally, American Surety did not adopt the Finys front end for bond issuance and instead used a separately contracted bond issuance system, requiring Finys to build an interface and perform data migration from the bond system into Finys BI. Finys demonstrated an initial data migration and iteratively refined the integration to align with American Surety workflows. The rollout included an agency pilot that began May 15, 2022 and a production go live in June 2022, and Finys teams were responsible for infrastructure, security, database operations, and integration stability as described by the customer.
Governance and operations were formalized through documented process mapping, UAT, a prioritized gap list, and phased deployment to accommodate limited initial premium volume. The customer reported that a prelaunch service interruption was resolved with all hands on deck and that the agency pilot proceeded successfully, with the go live described as everything went off without a hitch. Ongoing signals cited by the customer include short maintenance windows that took 15 minutes in one instance, steady update cadence in UAT, low turnover on the Finys side, and reported outcomes of solid performance, measurable value, and peace of mind.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2025 | 2025 |
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Tag Management | CRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at American Surety Company
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by American Surety Company Executives
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FAQ - APPS RUN THE WORLD American Surety Company Technographics
American Surety Company is a Insurance organization based in United States,
with around 30 employees and annual revenues of $18.0 million.
American Surety Company operates a diverse technology stack with applications such as
Finys Billing, Tidio Live Chat and Finys BI,
covering areas like Insurance Billing Administration, Chatbots and Conversational AI and Analytics and BI.
American Surety Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Innovative Computer Systems and Tidio.
American Surety Company recently adopted applications including
Mouseflow in 2025, Cloudflare CDN in 2024 and Tidio Live Chat in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Surety Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Surety Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
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