Amida Care
14 Penn Plaza, 2nd Floor,
New York, 10122, NY,
United States
New York, 10122, NY,
United States
1 646-757-7000
Insurance
Amida Care Technographics
Amida Care Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Amida Care and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 180 Amida Care employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amida Care has purchased the following applications: Cognizant TriZetto Facets for Core Admin Processing System in 2021, Microsoft 365 for Collaboration in 2021, Hotjar for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amida Care is running and its propensity to invest more and deepen its relationship with Cognizant , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amida Care revenues, which have grown to $340.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amida Care intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Amida Care Tech Stack and Enterprise Applications
Amida Care ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cognizant | Legacy | Cognizant TriZetto Facets | Core Admin Processing System | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Amida Care implemented Cognizant TriZetto Facets as its Core Admin Processing System to centralize claims adjudication and eligibility workflows across Medicaid and Medicare programs. Amida Care Cognizant TriZetto Facets Core Admin Processing System was positioned to support claims processing, eligibility and enrollment, provider network management, and member billing functions for state welfare programs including CHIP, SNAP, and TANF as well as Medicare Advantage operations.
The implementation configured TriZetto Facets functional modules including claims processing and adjudication, billing, member and subscriber management, accounting, utilization management, and PBM web-portal configuration. The project included development and execution of test plans, test scenarios, and UAT tasks for TriZetto Facets 4.x, along with functional and usability testing, and creation of requirements traceability matrices linking high level business needs to epics and user stories.
The technical architecture linked Facets to backend data platforms and interoperability layers, using Oracle database tables for transactional data and Azure SQL for reporting and performance troubleshooting. ETL design and data mapping produced normalized and denormalized data models and snowflake schemas, and EDI transaction handling was implemented for HIPAA X12 834, 837, 835, 270/271, and 277 standards, with operational interfaces to MMIS Medicaid claims resolution and CMS/Medicaid program flows.
Governance and delivery used Agile and Scrum practices, including daily scrum meetings, sprint planning, sprint review and retrospectives, JAD sessions for requirements elicitation, and backlog management in JIRA and Azure DevOps. Documentation and knowledge management were maintained in Confluence, and the business analyst team led requirements management, creation of user stories, and coordination of onshore and offshore development, QA, DevOps, and release activities.
Operational scope covered claims and billing teams, eligibility adjudication, provider relations, and operations reporting, with responsibilities that included logical data modeling, SQL-based data validation, mapping documents, MIS reporting for underwriting and backlog tracking, and coordination of UAT acceptance criteria. The implementation integrated Facets-driven workflows with EMR interfaces and payer/provider EDI exchanges to support daily Medicare, Medicaid, and commercial HMO/PPO claims processing.
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Amida Care Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Amida Care deployed Microsoft 365 as its primary Collaboration platform. The organization uses Microsoft 365 on their website and operates a cloud hosted Microsoft 365 tenant to centralize productivity, email, document sharing, and external content delivery for staff access.
The implementation centers on core Microsoft 365 collaboration services such as Microsoft Teams for meetings and messaging, SharePoint for document management and intranet content, and Exchange for enterprise email, applied across care management and administrative functions. Governance is organized through centralized tenant administration, user provisioning and role based access controls, aligning Collaboration tooling with organizational workflows and web facing integration requirements.
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Amida Care CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, Amida Care implemented Hotjar on its public website to capture qualitative user behavior as part of its Customer Experience program. Amida Care deployed Hotjar to support web analytics, user research, and member engagement functions across its digital channels. The implementation positioned Hotjar as a source of session-level behavioral signals to inform content and experience decisions.
The Hotjar deployment used the vendor client-side JavaScript snippet to enable session recordings, heatmaps, conversion funnels, on-site feedback widgets and hosted surveys, and Hotjar data was integrated into existing web analytics workflows rather than backend systems. The scope of the deployment was the website, with operational ownership leaning to digital experience, marketing and product teams who used behavioral insights to prioritize UX and content work. Given Amida Care's insurance and healthcare context, the rollout included alignment with web governance and privacy controls for data capture and on-site feedback.
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Amida Care IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Amida Care CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Amida Care
| First Name | Last Name | Title | Function | Department | Phone | |
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Data Solutions Architect | Manager | IT | |
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Senior Director, Data Governance & Software Development | Director | IT | |
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Manager, IT Operations Architect | Manager | IT | |
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IT Infrastructure Director | Director | IT | |
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Apps Being Evaluated by Amida Care Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Amida Care IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Amida Care digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Amida Care Technographics
Amida Care is a Insurance organization based in United States,
with around 180 employees and annual revenues of $340.0 million.
Amida Care operates a diverse technology stack with applications such as
Cognizant TriZetto Facets, Microsoft 365 and Hotjar,
covering areas like Core Admin Processing System, Collaboration and Customer Experience.
Amida Care has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cognizant, Microsoft and Contentsquare.
Amida Care recently adopted applications including
Microsoft Clarity in 2022, Cognizant TriZetto Facets in 2021 and Microsoft 365 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Amida Care’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Amida Care’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Amida Care technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.