Miami, 33156, FL,
United States
Amigo Paisano Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Amigo Paisano and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Amigo Paisano employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amigo Paisano has purchased the following applications: Broadcaster Bot for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amigo Paisano is running and its propensity to invest more and deepen its relationship with Concepto Movil or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amigo Paisano revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amigo Paisano intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Concepto Movil | Legacy | Broadcaster Bot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Amigo Paisano deployed Broadcaster Bot from Concepto Movil as a Chatbots and Conversational AI solution to power its WhatsApp channel for customer service and promotions supporting remittance users. The implementation supported an active user base of approximately 150,000 and enabled roughly 15,000 monthly conversations, operations serving Latin America and focusing on conversational engagement for remittance customers. The deployment linked the company, Broadcaster Bot, and the Chatbots and Conversational AI category to customer support and promotion workflows.
Broadcaster Bot was configured to use conversational automation and campaign broadcasting capabilities, with inferred use of the WhatsApp Business API alongside chatbot modules and agent and supervisor modules to enable automated responses, live agent escalation, and campaign message orchestration. Functional coverage included inbound customer service messaging, outbound promotional broadcasts for remittance offers, and supervision workflows for agents to monitor and intervene in conversations. The architectural pattern centered on a WhatsApp channel integration, conversational middleware, and agent supervision layers to coordinate automated and human responses.
Operational governance focused on aligning chat operations and promotional campaign processes, integrating campaign orchestration into customer service workflows and establishing agent supervisor controls for quality and escalation. Outcomes explicitly reported included improved retention and a substantial increase in promotion redemptions from approximately 25% to approximately 44%, while the Broadcaster Bot implementation continued to service the stated monthly conversation volume and regional remit.
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