Amway of Australia & New Zealand
7-9 Irvine Place,
Bella Vista, 2153, NSW,
Australia
Bella Vista, 2153, NSW,
Australia
61 18 0045-4647
Healthcare
Amway of Australia & New Zealand Technographics
Amway of Australia & New Zealand Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Amway of Australia & New Zealand and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19000 Amway of Australia & New Zealand employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amway of Australia & New Zealand has purchased the following applications: Adobe Connect for Audio Video and Web Conferencing in 2016, SAP Commerce Cloud (ex Hybris) for eCommerce in 2020, LiveOps for Call Center in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amway of Australia & New Zealand is running and its propensity to invest more and deepen its relationship with Adobe Systems , Facebook , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amway of Australia & New Zealand revenues, which have grown to $9.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amway of Australia & New Zealand intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Amway of Australia & New Zealand Tech Stack and Enterprise Applications
Amway of Australia & New Zealand Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2016 | 2016 |
In 2016, Amway of Australia & New Zealand implemented Adobe Connect. Adobe Connect is deployed on their public website and identified as the primary Audio Video and Web Conferencing application supporting both external engagement and internal learning activities.
The Adobe Connect deployment emphasizes web conferencing and webinar capabilities, with configured virtual meeting rooms, webinar hosting, live screen and content sharing, breakout session support, session recording, and attendee registration and reporting. Adobe Connect is used to provision scheduled events and on-demand recorded sessions through the company web presence, enabling consistent delivery of multimedia presentations and training content.
Operational coverage spans Amway of Australia & New Zealand business functions including learning and development, marketing events, sales and field enablement, and customer engagement. Governance is structured around application administration and host level controls, role based meeting access, scheduled session management, and content moderation workflows embedded in the website driven event model.
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Collaboration | Collaboration |
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2018 | 2018 |
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Amway of Australia & New Zealand eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Commerce Cloud (ex Hybris) | eCommerce | eCommerce | n/a | 2020 | 2020 |
In 2020, Amway of Australia & New Zealand implemented SAP Commerce Cloud (ex Hybris) to power its eCommerce storefront on the amway.co.nz website for Australia and New Zealand. The deployment uses SAP Commerce Cloud (ex Hybris) as the primary eCommerce application, providing product catalog management, storefront rendering, checkout flows, promotions, and personalization capabilities that align with enterprise eCommerce functional patterns. The implementation supports online merchandising, content-driven product pages, and commerce orchestration for direct-to-consumer sales across the ANZ region.
Configuration work emphasized catalog management, storefront templates, cart and order capture, and customer session handling, reflecting standard eCommerce modules such as product content management, cart and checkout, order management, and promotions. Operational scope covers the corporate digital commerce channel and impacts online sales and marketing functions, with governance coordinated across web operations and merchandising teams. The public website surfaces SAP Commerce Cloud (ex Hybris) as the core eCommerce application used to deliver the companys consumer-facing online commerce experience.
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Amway of Australia & New Zealand CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveOps | Oracle Siebel | LiveOps | Call Center | CRM | Direct from vendor | 2015 | 2015 |
In 2015, Amway of Australia & New Zealand deployed LiveOps as its cloud-hosted Call Center application to consolidate contact center operations across Australia and New Zealand. The implementation was procured direct from the vendor and delivered as a cloud SaaS contact center platform, aligning the application name LiveOps to enterprise customer engagement needs.
The LiveOps deployment implemented core Call Center capabilities typical of the category, including automatic call distribution, interactive voice response routing, agent desktop and screen-pop workflows, call recording, workforce management scheduling, and real-time reporting and dashboards. Configuration emphasized skill-based routing and queue prioritization to support inbound customer service and outbound sales support use cases.
Integrations included synchronization with Oracle Siebel for customer master data and case record flow, enabling CRM-aware call handling and case creation from the agent desktop. Telephony was provisioned through cloud telephony trunking and integrated into LiveOps session routing, supporting contact center voice channels across Amway operations in both countries.
Operational coverage targeted Amway contact centers across Australia and New Zealand, impacting customer service and sales support functions. Governance changes focused on contact handling workflows, agent scripting, and workforce management processes, with a phased vendor-led rollout and training program to transition agent operations onto LiveOps. Amway of Australia & New Zealand LiveOps Call Center now serves as the central platform for customer engagement and contact management.
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Call Center | CRM |
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2013 | 2014 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2020 | 2020 |
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Amway of Australia & New Zealand ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Amway of Australia & New Zealand IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Amway of Australia & New Zealand CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Amway of Australia & New Zealand
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Apps Being Evaluated by Amway of Australia & New Zealand Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Amway of Australia & New Zealand IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Amway of Australia & New Zealand digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Amway of Australia & New Zealand Technographics
Amway of Australia & New Zealand is a Healthcare organization based in Australia,
with around 19000 employees and annual revenues of $9.50 billion.
Amway of Australia & New Zealand operates a diverse technology stack with applications such as
Adobe Connect, SAP Commerce Cloud (ex Hybris) and LiveOps,
covering areas like Audio Video and Web Conferencing, eCommerce and Call Center.
Amway of Australia & New Zealand has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adobe Systems, SAP and LiveOps.
Amway of Australia & New Zealand recently adopted applications including
Zendesk Service in 2021, Wingify VWO in 2021 and Lucky Orange in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Amway of Australia & New Zealand’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Amway of Australia & New Zealand’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Amway of Australia & New Zealand technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.