Bella Vista, 2153, NSW,
Australia
Amway of Australia & New Zealand Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Amway of Australia & New Zealand and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19000 Amway of Australia & New Zealand employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amway of Australia & New Zealand has purchased the following applications: Adobe Connect for Audio Video and Web Conferencing in 2016, SAP Commerce Cloud (ex Hybris) for eCommerce in 2020, LiveOps for Call Center in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amway of Australia & New Zealand is running and its propensity to invest more and deepen its relationship with Adobe Systems , Facebook , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amway of Australia & New Zealand revenues, which have grown to $9.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amway of Australia & New Zealand intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2016 | 2016 |
|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Commerce Cloud (ex Hybris) | eCommerce | eCommerce | n/a | 2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveOps | Oracle Siebel | LiveOps | Call Center | CRM | Direct from vendor | 2015 | 2015 |
In 2015, Amway of Australia & New Zealand deployed LiveOps as its cloud-hosted Call Center application to consolidate contact center operations across Australia and New Zealand. The implementation was procured direct from the vendor and delivered as a cloud SaaS contact center platform, aligning the application name LiveOps to enterprise customer engagement needs.
The LiveOps deployment implemented core Call Center capabilities typical of the category, including automatic call distribution, interactive voice response routing, agent desktop and screen-pop workflows, call recording, workforce management scheduling, and real-time reporting and dashboards. Configuration emphasized skill-based routing and queue prioritization to support inbound customer service and outbound sales support use cases.
Integrations included synchronization with Oracle Siebel for customer master data and case record flow, enabling CRM-aware call handling and case creation from the agent desktop. Telephony was provisioned through cloud telephony trunking and integrated into LiveOps session routing, supporting contact center voice channels across Amway operations in both countries.
Operational coverage targeted Amway contact centers across Australia and New Zealand, impacting customer service and sales support functions. Governance changes focused on contact handling workflows, agent scripting, and workforce management processes, with a phased vendor-led rollout and training program to transition agent operations onto LiveOps. Amway of Australia & New Zealand LiveOps Call Center now serves as the central platform for customer engagement and contact management.
|
|
|
|
|
Call Center | CRM |
|
2013 | 2014 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
|
|
|
|
|
Data Management Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Tag Management | CRM |
|
2020 | 2020 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2013 | 2013 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||