Camp Springs, 20746, MD,
United States
Andrews Federal Credit Union Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Andrews Federal Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 304 Andrews Federal Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Andrews Federal Credit Union has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2011, Paycom HR Management for Core HR in 2017, Q2 Digital Banking Platform for Digital Banking in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Andrews Federal Credit Union is running and its propensity to invest more and deepen its relationship with Intuit , Jack Henry & Associates , Paycom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Andrews Federal Credit Union revenues, which have grown to $45.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Andrews Federal Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP Financial Management | x | 2011 | 2011 |
In 2011, Andrews Federal Credit Union implemented Intuit Quickbooks Enterprise. The deployment served as the credit union's core ERP Financial system for centralized accounting and financial reporting across its finance and accounting functions. Implementation emphasized a multi-user, desktop client architecture to align with existing PC based accounting practices, and focused on establishing a structured chart of accounts, bank reconciliation workflows, and consolidated financial statements. The workstream targeted accounts payable, accounts receivable, general ledger, and reporting modules consistent with core ERP Financial requirements.
Intuit Quickbooks Enterprise was configured with role based access controls, customized financial reporting, and reconciliations to support month end close processes. Knowledge of QuickBooks or other PC based accounting software was preferred for system administrators and operational users, which informed training and configuration choices to reduce adoption friction. Governance centered on user permission policies and documented reconciliation procedures, with a staged rollout across finance subfunctions to maintain operational continuity.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paycom | Legacy | Paycom HR Management | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Andrews Federal Credit Union implemented Paycom HR Management to centralize Core HR and payroll/HRIS management across its Human Resources & Special Projects function in the United States. The implementation timeline spanned 2017 to 2019 and focused on operationalizing human resources services including talent acquisition, staffing, employment processing, total compensation, benefits administration, training and development, records management, employment law compliance, and routine personnel transactions.
Paycom HR Management was configured to support modules for recruitment and applicant tracking, employee records and personnel transactions, payroll and compensation workflows, benefits enrollment, and learning and development administration. Standard Core HR workflows were established for hiring to onboarding, compensation changes, benefits lifecycle events, and training assignments, with payroll and HRIS management processes aligned to reduce duplicate data entry and to support consolidated reporting and personnel transaction processing.
Project governance emphasized clarifying project objectives, setting timetables and schedules, conducting research, and producing operational reports by collecting, analyzing, and summarizing data and trends. The deployment impacted core Human Resources business functions including talent acquisition, payroll administration, benefits and compliance, and supported special projects that required reorganized workflows and centralized HR recordkeeping.
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Payroll | HCM |
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2017 | 2017 |
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Recruiting | HCM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Q2 Software | Legacy | Q2 Digital Banking Platform | Digital Banking | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Andrews Federal Credit Union implemented the Q2 Digital Banking Platform. The Q2 Digital Banking Platform is a Digital Banking solution that was operationalized to support mortgage servicing and member support workflows within the credit union.
Deployment focused on embedding Q2 Digital Banking Platform functionality into day to day mortgage servicing operations, including account servicing for loan payments, collections, and automated payment arrangements. Staff used Q2 Digital Banking Platform interfaces to log and resolve inbound and outbound member contacts, and to generate payoff demand statements and written payoff communications as part of loan lifecycle processing.
The implementation operated alongside Synapsys event tracking and the FICS system, with teams handling member inquiries within Q2 digital banking and referencing Synapsys events for case context, and using FICS for payoff statement preparation. Operational coverage centered on mortgage servicing and member services in the Suitland, Maryland servicing location, affecting payments processing, loan administration, and member contact center functions.
Governance and workflow adjustments emphasized case handling and payment arrangement procedures, including coordination for PMI removal requests and documented payoff workflows. Service leadership integrated Q2 Digital Banking Platform tasks into existing mortgage servicing processes and assigned staff to support platform related projects and daily operational exceptions.
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Listing Management | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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