Anglian Water Group
Lancaster House, Lancaster Way Ermine Business Park,
Huntingdon, PE29 6XU,
United Kingdom
Huntingdon, PE29 6XU,
United Kingdom
44 14 8032-3000
Utilities
Anglian Water Group Technographics
Anglian Water Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Anglian Water Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5295 Anglian Water Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Anglian Water Group has purchased the following applications: Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, EpiServer CMS for Web Content Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Anglian Water Group is running and its propensity to invest more and deepen its relationship with Oracle , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Anglian Water Group revenues, which have grown to $1.89 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Anglian Water Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Anglian Water Group Tech Stack and Enterprise Applications
Anglian Water Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Anglian Water Group deployed Oracle Field Service Cloud (ex TOA ETAdirect) to support Field Service Management for day to day scheduling of field operations. The implementation began with a Day Scheduler role that operated Oracle Field Service Cloud alongside SAP to manage and adapt to workload, with an explicit focus on meeting customer expectations while defending the companys level of service.
The deployed Oracle Field Service Cloud implementation centered on daily scheduling and workforce orchestration capabilities common to Field Service Management, including appointment scheduling, dispatch coordination, and SLA-aware task assignment. The first trained user acted as an internal champion, configuring day scheduler settings, documenting operational workflows, and providing frontline support and knowledge transfer to other team members.
Operational coverage emphasized water recycling operations within Anglian Waters field teams, where hands on knowledge of the water recycling system informed scheduling decisions and service prioritization. Governance and process change were driven by the internal training model, ongoing adaptation to demand patterns, and routine use of Oracle Field Service Cloud together with SAP to align field execution with business and customer service requirements.
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Anglian Water Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018 Anglian Water Group deployed Cisco Webex Meetings to support scheduling and planner collaboration at its Lincoln site. Cisco Webex Meetings, an Audio Video and Web Conferencing application, was used to enable real-time coordination for planned preventative maintenance teams, in-day schedulers, tactical planners, and maintenance managers.
The implementation leveraged core meeting capabilities typical of the category, including scheduled and ad hoc audio and video sessions, screen sharing and document collaboration, session recording for handover, and participant management to coordinate Gantt and work bench reviews. Cisco Webex Meetings was used alongside planning workflows to consolidate synchronous planner interactions and to support task prioritisation and workload balancing across a weekly planning horizon.
Operationally the solution was integrated with tools that planners used daily, specifically SAP, Gnet, Oracle, Power BI and Microsoft Office, to streamline meeting-driven planning, reporting and data review activities. The deployment supported the rollout of a new scheduling tool for planned maintenance by providing a consistent conferencing and collaboration layer for pilot sessions, training, and cross-functional backlog reviews at the Lincoln site.
Governance and process changes centered on meeting cadences and planner coordination, the Tactical Planner role used Cisco Webex Meetings to liaise with maintenance managers and manage incoming work based on availability. The implementation focused on embedding Audio Video and Web Conferencing into planning and maintenance workflows to improve synchronous decision making during the scheduling tool rollout.
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Collaboration | Collaboration |
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2016 | 2016 |
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PBX, VoiP and Phone Systems | Collaboration |
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2015 | 2015 |
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Anglian Water Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Optimizely | Legacy | EpiServer CMS | Web Content Management | Content Management | n/a | 2019 | 2019 |
In 2019 Anglian Water Group implemented EpiServer CMS as the primary Web Content Management platform for its public website and customer facing content. The deployment positions EpiServer CMS to serve corporate communications and online customer interactions, aligning the application with web content publishing and editorial business functions.
The implementation emphasizes content authoring and template driven page composition, component based content modeling, media and asset management, and staged editorial workflows for approvals and publishing. EpiServer CMS is used to centralize page templates, manage reusable content blocks, and enforce structured content models that support consistent site rendering and site maintenance.
Operational coverage extends across marketing and customer service teams responsible for website content updates and ongoing editorial governance, with the platform embedded in the organization wide digital publishing cadence. Governance includes defined editorial roles, approval checkpoints, and content ownership to streamline publishing procedures and reduce ad hoc site changes.
From an architecture perspective the deployment uses EpiServer CMS as the central content repository and publishing engine for the awg.com site, enabling content delivery and multi channel publishing workflows. Anglian Water Group uses EpiServer CMS to unify content operations under a single Web Content Management system and to standardize editorial and release processes across web stakeholders.
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Anglian Water Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2013 | 2013 |
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CRM | CRM |
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2018 | 2018 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Anglian Water Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Anglian Water Group TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2020 | 2020 |
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Anglian Water Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Anglian Water Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Anglian Water Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Head Of Customer Service | Director | Customer Service | |
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Director of Customer and Wholesale Services | Director | Customer Service | |
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Smart Water Customer Experience Manager | Manager | Customer Service | |
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Digital Customer Services Manager | Manager | Customer Service | |
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Digital Services Operations Manager | Manager | IT | |
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Apps Being Evaluated by Anglian Water Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Anglian Water Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Anglian Water Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Anglian Water Group Technographics
Anglian Water Group is a Utilities organization based in United Kingdom,
with around 5295 employees and annual revenues of $1.89 billion.
Anglian Water Group operates a diverse technology stack with applications such as
Oracle Field Service Cloud (ex TOA ETAdirect), Cisco Webex Meetings and EpiServer CMS,
covering areas like Field Service Management, Audio Video and Web Conferencing and Web Content Management.
Anglian Water Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Cisco Systems and Optimizely.
Anglian Water Group recently adopted applications including
Microsoft Azure Monitor in 2021, Microsoft Dynamics 365 Customer Engagement in 2020 and ION City Financials in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Anglian Water Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Anglian Water Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Anglian Water Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.